Issues with Canon Printer Drivers in Cluster Environment

Sinical · 20th April 2012, 4:48 PM

Hi All,

Since the new Cluster environment (4 x Terminal Servers) which is running in Hyper-V we have been having no problems with our big copiers.

But since the new Canon copiers have been installed.

We been have problems with the cluster failing on us and crashing. As in everything just freezes and I would have to turn off the VMs and turn them back on again.

Checking event logs it shows the following errors.

CanonPrinterDriver3 Event ID 1

Each entry below is always different each time sometimes they will be the same but most of the time it will be one of the following below.

Entry Function: DrvPrinterEvent, Base Address: 000000005DD80000, Exception Address: 000000005DEFE6C3, Exception Code: INT_DIVIDE_BY_ZERO
Entry Function: DrvDocumentEvent, Base Address: 00000000678E0000, Exception Address: 0000000067B5315E, Exception Code: INT_DIVIDE_BY_ZERO
Entry Function: DrvDocumentPropertySheets, Base Address: 000000005DD80000, Exception Address: 000000005DEFE6C3, Exception Code: INT_DIVIDE_BY_ZERO
Entry Function: DrvDocumentPropertySheets, Base Address: 00000000678E0000, Exception Address: 0000000067B5315E, Exception Code: INT_DIVIDE_BY_ZERO

So it seems after some more testing that the print jobs are printed and some of them stay in the print queue and takes up a lot of memory instead of releasing the print job it stays in memory until a point where there is no resources left so it crashes the Terminal Servers (in the cluster).

It happens at random times too. No persistent pattern that I can see so far. I've had to create a script that allows the printer spooler to restart at certain times during after hours to clear any print jobs that haven't been released by the spooler.

Things I've tried so far.

Replaced printer drivers on DC which is used for the Printer Server.

Have tried PCL6, PCL5, PCL5e, UFR from Canon (printer model is Image Runner C5035)

Have just tried to install it locally on each Terminal Server just before and it just crashed straight away. So not sure what else to do here.

Does anyone have any thoughts on what it could be causing this or if there is a way to stop this from happening?

We just got them and its under a maintenance contract with CSG Print Services.

We had Xerox Copiers before and had no issues at all.

Anything else in that's in the Environment that is not in the Cluster e.g. DC, DC2 and another Terminal Server are fine.

b00n · 20th April 2012, 8:17 PM

just deployed 10 devices with uniflow and had to install UFR driver on print server and let it find the device then add PS drivers instead of manually creating ports and choosing my PS driver

therazza · 20th April 2012, 10:30 PM

Would be worth trialling this, though I haven't used in over a year..

http://www.thinprint.com/Products/Ov...RDPEngine.aspx

Your benefits

Install ThinPrint RDP Engine in a flash with just a few clicks
Perfect the print management in your Microsoft Remote Desktop Services environment – also when accessing with Remote Web Workplace
Users always access the right printer, even from their home workstation
Extensive hardware support makes your staff even more flexible
DRIVER FREE PRINTING avoids the administration of native printer drivers on the server

Herballizard · 20th April 2012, 11:05 PM

That looks interesting. ^^^^

We had something kind of similar with a recent deployment we we found the image runners to be really chatty on the network. Broadcast ahoy

Updated the firmware in the unit and it went away

Sinical · 23rd April 2012, 8:25 AM

Quote:

Originally Posted by Herballizard

That looks interesting. ^^^^

We had something kind of similar with a recent deployment we we found the image runners to be really chatty on the network. Broadcast ahoy

Updated the firmware in the unit and it went away

Update the firmware hey? I'll get in touch with CSG and see if there is a firmware update.

Thanks again Herballizard!

Gunna · 23rd April 2012, 8:19 PM

Thin print is very expensive.

Possible to map the printer locally on the workstation and have it redirect to see if that resolves the issue.

Connect local office via VPN an install printer locally to server

Use older drivers

CSG said to user UFR drivers as the Pcl require a license file on the printer for PCL and PS for our client running a c5035. Try removing all evidence of the drivers and reinstall

Create a separate local print server for each site??

Gecko · 23rd April 2012, 8:42 PM

Definitely look at firmware updates - we had no end of problems with a couple of Canons we installed, invoked support, they had a guy come out and install new firmware (I suspect it was beta from the way the on-site tech was talking to me, I didn't care as long as it worked!) and everything was good.

Matt_NZ · 28th April 2012, 11:14 PM

Have you tried Canon's generic print driver? We used this with for our old Citrix servers after having a number of issues (such as "please reload driver" errors). Can be found here, http://support-nz.canon.co.nz/conten...100267402.html

Sinical · 2nd May 2012, 10:42 AM

Yeah updated firmware and still getting these errors..

So far the cluster / Terminal Servers haven't crashed yet. But I will try and remove all drivers of all servers and start from scratch again.

Something is wrong here..

Using the latest drivers too Canon 20.70 x64bit

Already tried the generic ones too. But will try them again. At some point this will be resolved.

Looks like even the smaller Canon iR1024IF are giving these errors too.

chewbucca · 3rd May 2012, 1:54 AM

Have you asked Canon?

Sinical · 3rd May 2012, 9:47 AM

Quote:

Originally Posted by chewbucca

Have you asked Canon?

Canon says to talk to CSG. Which I'm doing but wondering what else could be causing this.

20th April 2012, 4:48 PM	#1
Sinical Member Join Date: Jul 2007 Location: Brisbane, 4152 Posts: 68	Issues with Canon Printer Drivers in Cluster Environment Hi All, Since the new Cluster environment (4 x Terminal Servers) which is running in Hyper-V we have been having no problems with our big copiers. But since the new Canon copiers have been installed. We been have problems with the cluster failing on us and crashing. As in everything just freezes and I would have to turn off the VMs and turn them back on again. Checking event logs it shows the following errors. CanonPrinterDriver3 Event ID 1 Each entry below is always different each time sometimes they will be the same but most of the time it will be one of the following below. Entry Function: DrvPrinterEvent, Base Address: 000000005DD80000, Exception Address: 000000005DEFE6C3, Exception Code: INT_DIVIDE_BY_ZERO Entry Function: DrvDocumentEvent, Base Address: 00000000678E0000, Exception Address: 0000000067B5315E, Exception Code: INT_DIVIDE_BY_ZERO Entry Function: DrvDocumentPropertySheets, Base Address: 000000005DD80000, Exception Address: 000000005DEFE6C3, Exception Code: INT_DIVIDE_BY_ZERO Entry Function: DrvDocumentPropertySheets, Base Address: 00000000678E0000, Exception Address: 0000000067B5315E, Exception Code: INT_DIVIDE_BY_ZERO So it seems after some more testing that the print jobs are printed and some of them stay in the print queue and takes up a lot of memory instead of releasing the print job it stays in memory until a point where there is no resources left so it crashes the Terminal Servers (in the cluster). It happens at random times too. No persistent pattern that I can see so far. I've had to create a script that allows the printer spooler to restart at certain times during after hours to clear any print jobs that haven't been released by the spooler. Things I've tried so far. Replaced printer drivers on DC which is used for the Printer Server. Have tried PCL6, PCL5, PCL5e, UFR from Canon (printer model is Image Runner C5035) Have just tried to install it locally on each Terminal Server just before and it just crashed straight away. So not sure what else to do here. Does anyone have any thoughts on what it could be causing this or if there is a way to stop this from happening? We just got them and its under a maintenance contract with CSG Print Services. We had Xerox Copiers before and had no issues at all. Anything else in that's in the Environment that is not in the Cluster e.g. DC, DC2 and another Terminal Server are fine. __________________ Click --> Here for a list of Successful Trades Sharkoon Case \| ASUS P9X79 Pro \| i7 3820 @ Stock \| HIS HD 7850 1GB \| 32GB DDR3 G.Skill RIPJAWS 1333Mhz \| SanDisk Extreme SSD 240GB x2 Raid 0 \| Antec TruePower 850W \| Corsair H100

20th April 2012, 8:17 PM	#2
b00n Member Join Date: May 2003 Location: Brisbane Posts: 229	just deployed 10 devices with uniflow and had to install UFR driver on print server and let it find the device then add PS drivers instead of manually creating ports and choosing my PS driver __________________ Rig Specs: Xeon W3520 @ 4ghz \| EVGA Classified 759 \| 12gb OCZ DDR3 1600mhz \| 2x 120gb OCZ Vertex SSD's \| Gigabyte GTX 680 \| Lian Li V2010b

20th April 2012, 11:05 PM	#4
Herballizard Member Join Date: Oct 2002 Location: QLD Posts: 1,343	That looks interesting. ^^^^ We had something kind of similar with a recent deployment we we found the image runners to be really chatty on the network. Broadcast ahoy Updated the firmware in the unit and it went away __________________ [Apple Mac Owners Club Member #167 Dual Macbooks ] [Clear OS from Clearfoundation]

23rd April 2012, 8:19 PM	#6
Gunna Member Join Date: Dec 2001 Location: Brisbane Posts: 2,550	Thin print is very expensive. Possible to map the printer locally on the workstation and have it redirect to see if that resolves the issue. Connect local office via VPN an install printer locally to server Use older drivers CSG said to user UFR drivers as the Pcl require a license file on the printer for PCL and PS for our client running a c5035. Try removing all evidence of the drivers and reinstall Create a separate local print server for each site?? Last edited by Gunna; 23rd April 2012 at 8:26 PM.

28th April 2012, 11:14 PM	#8
Matt_NZ Member Join Date: Aug 2002 Location: Christchurch, New Zealand Posts: 3,264	Have you tried Canon's generic print driver? We used this with for our old Citrix servers after having a number of issues (such as "please reload driver" errors). Can be found here, http://support-nz.canon.co.nz/conten...100267402.html __________________ ASUS P6T SE ~ Intel i7 930 ~ Gigabyte 9800GTS ~ 6gb DDR3 RAM ~ 500gb SATA Seagate HDD ~ LiteScribe ASUS DVD-RW ~ Windows 7 Ultimate x64 Currently addicted to: Star Wars Galaxies (Obraik on Chilastra)

20th April 2012, 10:30 PM	#3
therazza Member Join Date: Aug 2004 Posts: 1,258	Would be worth trialling this, though I haven't used in over a year.. http://www.thinprint.com/Products/Ov...RDPEngine.aspx Your benefits Install ThinPrint RDP Engine in a flash with just a few clicks Perfect the print management in your Microsoft Remote Desktop Services environment – also when accessing with Remote Web Workplace Users always access the right printer, even from their home workstation Extensive hardware support makes your staff even more flexible DRIVER FREE PRINTING avoids the administration of native printer drivers on the server

23rd April 2012, 8:42 PM	#7
Gecko Member Join Date: Jul 2004 Location: Sydney Posts: 2,722	Definitely look at firmware updates - we had no end of problems with a couple of Canons we installed, invoked support, they had a guy come out and install new firmware (I suspect it was beta from the way the on-site tech was talking to me, I didn't care as long as it worked!) and everything was good.

2nd May 2012, 10:42 AM	#9
Sinical Member Join Date: Jul 2007 Location: Brisbane, 4152 Posts: 68	Yeah updated firmware and still getting these errors.. So far the cluster / Terminal Servers haven't crashed yet. But I will try and remove all drivers of all servers and start from scratch again. Something is wrong here.. Using the latest drivers too Canon 20.70 x64bit Already tried the generic ones too. But will try them again. At some point this will be resolved. Looks like even the smaller Canon iR1024IF are giving these errors too. __________________ Click --> Here for a list of Successful Trades Sharkoon Case \| ASUS P9X79 Pro \| i7 3820 @ Stock \| HIS HD 7850 1GB \| 32GB DDR3 G.Skill RIPJAWS 1333Mhz \| SanDisk Extreme SSD 240GB x2 Raid 0 \| Antec TruePower 850W \| Corsair H100

3rd May 2012, 1:54 AM	#10
chewbucca Member Join Date: Jun 2003 Location: London Posts: 1,772	Have you asked Canon? __________________ Bobby Fischer: "I like the moment when I break a man's ego."