WD's warrenty policy on drives from warrenty returns

Revenger · 19th June 2012, 8:14 PM

Had a drive fail in January 2011 and PLE replaced the drive and now the replacement drive has totally failed not even powering up just 3 small ticks.

These are Caviar black FAEX drives.

The WD site still shows the new drive as under warranty but dunno what there policy for a warranty on a drive that replaced a drive that failed under warranty.

First drive bad sectors after 3 months and this drive failed 1.5 years after getting it.

I have all paperwork from the warranty receipt to the original drives serial and receipt.

On the WD website as I just registered it: (in warranty till 2015)

Guess I take my chances once I back up the data

Quote:

Serial Number : Model Number : Warranty Status : Expiration Date : Return Reason
WCATR3760476 WD1002FAEX-00Z3A0 IN WARRANTY 30/10/2015

unmaskedgrunt · 19th June 2012, 8:19 PM

Is it a 1TB drive?

I've had a 1TB WD1001FAEX drive fail recently, and a few of the same model came through work for warranty replacement. The ones we received back were WD1002FAEX models, haven't had any issues with them yet.

phrosty-boi · 19th June 2012, 8:22 PM

I think WD's warranty policy for the replacement drive is the same period as the faulty one

so if your original drive is still in warranty, the replacement should be considered as being under warranty also

Revenger · 19th June 2012, 8:45 PM

Yep its a 1002FAEX

Drive just does 3 quiet ticks when the pc is turned on.

Thank god for RAID 5 and redundancy and the ability to access all the data still.

If I didn't have raid the data would be total fubar as the drive isn't even shown in the bios.

Drives are unplugged until a 3tb Seagate expansion comes to save the data for me.

Then I'll unplug that drive and not even touch it till the raid is sorted out.

I'll do the warranty once data is saved not that it matters but its piece of mind I guess.

Having anymore than 1tb and no redundancy at all is stupid for anyone tbh yet I see people strut around with how they have 6tb+ no redundancy and everything is perfect 'never had a drive fail'

I've lost that many drives in the past and even once swapped drive mainboards to save data and had to do partition recovery 4 different drives in 3 days due to windows XP setup blanking the partition info on all the drives as soon as It loaded up.

Even lost 2 drives in a raid 5 2.7tb with no data loss, though it was copying at 2-10mb/s which took a week straight :/ how I do not know but it happened and I saved the data turning off the raid management software as it kept deactivating the raid while running.

Know about hdd issues and steps to take recovering

Very lucky to not have a drive fail and loose the entire drives data yet.

JonnoHR31 · 19th June 2012, 9:18 PM

Take it back to PLE, i had a 1TB Black die around 18 months after purchasing it from them and they handled the warranty claim for me, which means no shipping costs and i got a brand new replacement instead of a refurbished drive (retailers get new ones as they can't sell refurbished after a refund for a dead drive).

19th June 2012, 8:22 PM	#3
phrosty-boi Member Join Date: Jun 2003 Location: Melbourne - Gatso capital Posts: 896	I think WD's warranty policy for the replacement drive is the same period as the faulty one so if your original drive is still in warranty, the replacement should be considered as being under warranty also __________________ Good trades - sab988, cgd, garnet, RayEarth

19th June 2012, 8:45 PM	#4
Revenger Member Join Date: Aug 2002 Location: Armadale / Perth Posts: 2,814	Yep its a 1002FAEX Drive just does 3 quiet ticks when the pc is turned on. Thank god for RAID 5 and redundancy and the ability to access all the data still. If I didn't have raid the data would be total fubar as the drive isn't even shown in the bios. Drives are unplugged until a 3tb Seagate expansion comes to save the data for me. Then I'll unplug that drive and not even touch it till the raid is sorted out. I'll do the warranty once data is saved not that it matters but its piece of mind I guess. Having anymore than 1tb and no redundancy at all is stupid for anyone tbh yet I see people strut around with how they have 6tb+ no redundancy and everything is perfect 'never had a drive fail' I've lost that many drives in the past and even once swapped drive mainboards to save data and had to do partition recovery 4 different drives in 3 days due to windows XP setup blanking the partition info on all the drives as soon as It loaded up. Even lost 2 drives in a raid 5 2.7tb with no data loss, though it was copying at 2-10mb/s which took a week straight :/ how I do not know but it happened and I saved the data turning off the raid management software as it kept deactivating the raid while running. Know about hdd issues and steps to take recovering Very lucky to not have a drive fail and loose the entire drives data yet. __________________ COMPUTER: I7 950, Gigabyte UD3Rv2 , 12GB Corsair DDR3-1600 CL7 ram, NVIDIA GTX 590, 10TB+ HDD space, 3x u2410 flickr^® - OCAU Night Owl Last edited by Revenger; 19th June 2012 at 8:51 PM.

19th June 2012, 9:18 PM	#5
JonnoHR31 Member Join Date: Jan 2012 Posts: 100	Take it back to PLE, i had a 1TB Black die around 18 months after purchasing it from them and they handled the warranty claim for me, which means no shipping costs and i got a brand new replacement instead of a refurbished drive (retailers get new ones as they can't sell refurbished after a refund for a dead drive).