Logitech Harmony Remote issue

TomJ · 25th July 2012, 9:10 PM

I recently bought a Harmony 650 remote as a box shipped from Melbourne to Perth with all my remotes in was lost by the useless courier company. Anyway, the 650 is awesome and I got the PlayStation 3 adapter was well.

The only thing is after about a week of having it the screen doesn't dim/turn off, it's always on and a new set of batteries was dead within a week. Anyone else have this issue with the Harmony Remotes? I have goolged a solution and tried setting it up again. No good!

Big Trev · 25th July 2012, 9:25 PM

I have one with a screen (can't remember the model). It's always been fine.

Sounds like a warranty issue, although this http://forums.logitech.com/t5/Harmon...ry/td-p/459203 says to try updating the firmware.

nico6 · 25th July 2012, 9:39 PM

Maybe reloading the config will work? Make a small change using the software to force an update.

TomJ · 25th July 2012, 9:50 PM

There is no option to download firmware in the software, just what's in this image
http://www.logitech.com/assets/33477...are-ui.ENG.jpg

I managed to get it into SAFE MODE but nothing happens then..

I have just added a few things and resync'd the remote. Backlight is still on! Damnit!

nico6 · 25th July 2012, 10:44 PM

Yeah, I wasn't thinking firmware update, just the config, and you've done that. Looks like warranty repair then...

MR CHILLED · 28th July 2012, 7:54 PM

Never had the issue, and sounds to me like a warranty claim. I would firstly shoot an email off to Logitech support and see what they have to say, then go from there.

EZYHD · 30th July 2012, 7:38 AM

I have the 650 also not had this problem, could try Devices/Display Settings and make glow longer.

pelmen · 30th July 2012, 9:05 AM

I've had the same with two different Logitech models: backlight staying on which drains the batteries. Gave up a few years ago and stuck with all the original remotes instead (and chasing them down the back or under the lounge...its still less frustrating). It was so annoying when trying to watch a movie in a dark room and the remote is lit up like a lamp, I'd have to bury it under cushions anyway.

25th July 2012, 9:10 PM	#1
TomJ Member Join Date: Jan 2009 Location: Perthizzle Posts: 1,546	Logitech Harmony Remote issue I recently bought a Harmony 650 remote as a box shipped from Melbourne to Perth with all my remotes in was lost by the useless courier company. Anyway, the 650 is awesome and I got the PlayStation 3 adapter was well. The only thing is after about a week of having it the screen doesn't dim/turn off, it's always on and a new set of batteries was dead within a week. Anyone else have this issue with the Harmony Remotes? I have goolged a solution and tried setting it up again. No good! __________________ Canon 5D2\|50 ƒ1.4\|24-105 ƒ4L\|70-200 ƒ2.8 OS\| Tumblr\|Flickr\|G+

25th July 2012, 9:25 PM	#2
Big Trev Member Join Date: Dec 2004 Location: Melbourne 3195 Posts: 1,769	I have one with a screen (can't remember the model). It's always been fine. Sounds like a warranty issue, although this http://forums.logitech.com/t5/Harmon...ry/td-p/459203 says to try updating the firmware. __________________ Children are our future, but unfortunately we can't pick which ones.

25th July 2012, 9:50 PM	#4
TomJ Member Join Date: Jan 2009 Location: Perthizzle Posts: 1,546	There is no option to download firmware in the software, just what's in this image http://www.logitech.com/assets/33477...are-ui.ENG.jpg I managed to get it into SAFE MODE but nothing happens then.. I have just added a few things and resync'd the remote. Backlight is still on! Damnit! __________________ Canon 5D2\|50 ƒ1.4\|24-105 ƒ4L\|70-200 ƒ2.8 OS\| Tumblr\|Flickr\|G+

28th July 2012, 7:54 PM	#6
MR CHILLED D'oh! Join Date: Jan 2002 Location: Keep it up! :D Posts: 90,087	Never had the issue, and sounds to me like a warranty claim. I would firstly shoot an email off to Logitech support and see what they have to say, then go from there. __________________ Co2 is weightless apparently. Be careful what you vote for. Howard on the economy: ''When the Prime Minister and the Treasurer and others tell you that the Australian economy is doing better than most – they are right,'' Asked how cash payments of baby bonus and school bonus are any different, Opposition Leader tony abbott says 'well look, they just are.'

30th July 2012, 7:38 AM	#7
EZYHD Member Join Date: Mar 2009 Posts: 222	I have the 650 also not had this problem, could try Devices/Display Settings and make glow longer. __________________ EZYHD HDMI Cables & Accessories

25th July 2012, 9:39 PM	#3
nico6 Member Join Date: Sep 2005 Location: melb.vic.au Posts: 944	Maybe reloading the config will work? Make a small change using the software to force an update.

25th July 2012, 10:44 PM	#5
nico6 Member Join Date: Sep 2005 Location: melb.vic.au Posts: 944	Yeah, I wasn't thinking firmware update, just the config, and you've done that. Looks like warranty repair then...

30th July 2012, 9:05 AM	#8
pelmen Member Join Date: Jul 2002 Posts: 346	I've had the same with two different Logitech models: backlight staying on which drains the batteries. Gave up a few years ago and stuck with all the original remotes instead (and chasing them down the back or under the lounge...its still less frustrating). It was so annoying when trying to watch a movie in a dark room and the remote is lit up like a lamp, I'd have to bury it under cushions anyway.