USB mouse intermittent

TommyV · 13th September 2012, 1:39 AM

I recently bought a new wireless USB mouse which has a strange issue that I can't seem to fix. Sometimes the mouse works flawlessly, other times the mouse won't work after start up unless I plug in a separate mouse so I can re-install the USB Input Device Driver. In the Device Manager there is a yellow exclamation mark and if I click on properties it tells me it's a code 10 (The device cannot start).

If I unplug and re-plug the USB dongle I get a 50-50 success rate which doesn't seem to depend on the USB port (or anything else for that matter). Once the mouse works, it works completely fine until until the pc is turned off or restarted.

Any tips on how to get this mouse running consistently?

The mouse was an ebay cheapie (similar to this one) so perhaps it's just a crap product?? But i'm keen to try a fix before throwing it out.

eskimogenius · 16th September 2012, 2:11 PM

Considering that it's a wireless mouse, make sure anything else that's on the same frequency is turned on to a different channel to make sure they don't interfere. Common causes are your cordless phone and router.

Also check your battery and maybe try re-installing motherboard drivers.

Unframed · 16th September 2012, 7:40 PM

The issue would be with your USB controller/Motherboard/Southbridge or the wireless receiver. Either part of your Mobo is kicking it (usually you'll see all your USB2.0 and/or 3.0 devices have failed to start, not just one). Try another wireless mouse and different ports. If the other mouse works in the same port and your mouse is failing in all ports then it's definately the mouse's receiver.

Rezin · 16th September 2012, 7:43 PM

Is there any kind of power management setting in the properties for this receiver in Device Manager?

the Fan-Man · 16th September 2012, 11:59 PM

I had this problem, with the mouse only refusing to start sometimes, you may recall me making a thread here earlier. Everyone suggested update bios, mobo drivers, USB mouse drivers etc....

I ended up reinstalling windows (xp) and its worked flawlessly ever since!

TommyV · 17th September 2012, 1:55 PM

Thanks for the help, here's some additional details -

If i plug in another usb mouse (corded) I only get the code 10 on the wireless mouse.

If I try the wireless mouse in my other pcs I get no issues at all.

Unfortunately I think this is some strange driver clash which is unique to this motherboard and mouse combo. The only way I can fix it is to reinstall windows, which i can't be bothered to do, I'll just get another mouse. I also have some strange sound issues on this motherboard so perhaps the board is on it's last legs.

To add to my luck I can't seem to system restore this computer to a date beyond about 2 days and i started having these issues further back than that.

Thanks for the help guys.

TRG.dOinK · 17th September 2012, 5:11 PM

Go buy a cheap logitech from office works or a supermarket, not sure why you'd bother wasting your time on an ebay cheapie?

Sorry, I know thats probably not the reply you'd want from me, but I'm just trying to be honest.

MR CHILLED · 17th September 2012, 7:48 PM

I think some portion of windows has just got it's knickers in a knot and it probably wouldn't be overly easy to fix. Not that you want to but better off with a nice fresh install, or what I do is load back a fresh OS + apps using Acronis

13th September 2012, 1:39 AM	#1
TommyV Member Join Date: Nov 2007 Location: Adelaide Posts: 136	USB mouse intermittent I recently bought a new wireless USB mouse which has a strange issue that I can't seem to fix. Sometimes the mouse works flawlessly, other times the mouse won't work after start up unless I plug in a separate mouse so I can re-install the USB Input Device Driver. In the Device Manager there is a yellow exclamation mark and if I click on properties it tells me it's a code 10 (The device cannot start). If I unplug and re-plug the USB dongle I get a 50-50 success rate which doesn't seem to depend on the USB port (or anything else for that matter). Once the mouse works, it works completely fine until until the pc is turned off or restarted. Any tips on how to get this mouse running consistently? The mouse was an ebay cheapie (similar to this one) so perhaps it's just a crap product?? But i'm keen to try a fix before throwing it out. __________________ Main Rig - P5Q Pro Turbo, Q6600 @ 3.4, 9800GT, 2x2G Apacer DDR2, CM 690 Case. Media PC - P5N-E SLI, e6400 @ 2.4, 9600GT, 2x1G Cruicial, CM Extreme 550w, CM Elite 360 Lappies - Acer Travelmate 4230, Toshiba Portege M200 and M400

16th September 2012, 2:11 PM	#2
eskimogenius Member Join Date: Apr 2009 Location: SUPER DUPER SYDNEY! Posts: 1,198	Considering that it's a wireless mouse, make sure anything else that's on the same frequency is turned on to a different channel to make sure they don't interfere. Common causes are your cordless phone and router. Also check your battery and maybe try re-installing motherboard drivers. __________________ Main Rig i7 920 D0 with NH-D14 \| Gigabyte X58 UD4P \| Kingston DDR3 6GB 1333mhz \| Gigabyte GTX275 Ultra Durable \| Seagate 1TB 7200RPM \| Antec 900-2 \| Antec TruePower Quattro 850W Logitech Illuminated Keyboard - MX518 + Abyssus - Z4 \| Samsung 2233SW \| Netgear WNDR3700

16th September 2012, 7:40 PM	#3
Unframed Member Join Date: Mar 2010 Location: Bargo Posts: 3,384	The issue would be with your USB controller/Motherboard/Southbridge or the wireless receiver. Either part of your Mobo is kicking it (usually you'll see all your USB2.0 and/or 3.0 devices have failed to start, not just one). Try another wireless mouse and different ports. If the other mouse works in the same port and your mouse is failing in all ports then it's definately the mouse's receiver. __________________ Silverstone FT02 \| Intel 3570K (4.1GHz) w/ Corsair H80 \| Asus P8Z77-V LX \| EVGA GTX570 \| 1TB WD Black, 1TB F3, 250GB Seagate, 500GB Hitachi, 640GB WD Black \| 16GB Corsair Vengeance 1600mhz CL9 \| Razer Blackwidow/R.A.T. 7 Contagion \| Seasonic X series 650w

16th September 2012, 11:59 PM	#5
the Fan-Man Member Join Date: Jun 2009 Location: Perth, Western Australia Posts: 1,468	I had this problem, with the mouse only refusing to start sometimes, you may recall me making a thread here earlier. Everyone suggested update bios, mobo drivers, USB mouse drivers etc.... I ended up reinstalling windows (xp) and its worked flawlessly ever since! __________________ DEM AINT YOH FUNIONS BMW Perth Cruise #41 6 cylinders, 5 gears, 4 doors, 3 pedals, 2 exhaust, 1 ultimate driving machine BMW ///M Main: i7 3770k @ 4.87GHz on air, 16gb ripjaws, XFX 7970HD, 256GB SSD, HX850W, Win 7 Secondary: Core 2 Quad Q9550 @ 3.8GHz, 8GB ripjaws, Radeon 5870HD, 64GB SSD, HX650, Win 7

17th September 2012, 1:55 PM	#6
TommyV Member Join Date: Nov 2007 Location: Adelaide Posts: 136	Thanks for the help, here's some additional details - If i plug in another usb mouse (corded) I only get the code 10 on the wireless mouse. If I try the wireless mouse in my other pcs I get no issues at all. Unfortunately I think this is some strange driver clash which is unique to this motherboard and mouse combo. The only way I can fix it is to reinstall windows, which i can't be bothered to do, I'll just get another mouse. I also have some strange sound issues on this motherboard so perhaps the board is on it's last legs. To add to my luck I can't seem to system restore this computer to a date beyond about 2 days and i started having these issues further back than that. Thanks for the help guys. __________________ Main Rig - P5Q Pro Turbo, Q6600 @ 3.4, 9800GT, 2x2G Apacer DDR2, CM 690 Case. Media PC - P5N-E SLI, e6400 @ 2.4, 9600GT, 2x1G Cruicial, CM Extreme 550w, CM Elite 360 Lappies - Acer Travelmate 4230, Toshiba Portege M200 and M400

16th September 2012, 7:43 PM	#4
Rezin Member Join Date: Oct 2002 Posts: 8,024	Is there any kind of power management setting in the properties for this receiver in Device Manager?

17th September 2012, 5:11 PM	#7
TRG.dOinK Member Join Date: Jun 2002 Location: Melb East Posts: 2,824	Go buy a cheap logitech from office works or a supermarket, not sure why you'd bother wasting your time on an ebay cheapie? Sorry, I know thats probably not the reply you'd want from me, but I'm just trying to be honest. __________________ ... /\ . _\ /_ Mitsubishi \| Successful Trades: Suicidal, Nerotic, Chiefgc, Mr Chilled, Kooliez, Vortexkrow, Grandarcmaster, AT-AT ./_/ \_\ Motors... \| E8400, NZXT Hush, Corsair TX-750, Gigabyte GA-EP35C-DS3R, 4GB DDR2 Corsair DHX, Asus 8800GTS 512, Auzentech Prelude Xfi, Seagate 7200.11 500GB 32mg cache

17th September 2012, 7:48 PM	#8
MR CHILLED D'oh! Join Date: Jan 2002 Location: Keep it up! :D Posts: 90,100	I think some portion of windows has just got it's knickers in a knot and it probably wouldn't be overly easy to fix. Not that you want to but better off with a nice fresh install, or what I do is load back a fresh OS + apps using Acronis __________________ Co2 is weightless apparently. Be careful what you vote for. Howard on the economy: ''When the Prime Minister and the Treasurer and others tell you that the Australian economy is doing better than most – they are right,'' Asked how cash payments of baby bonus and school bonus are any different, Opposition Leader tony abbott says 'well look, they just are.'