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Old 17th February 2017, 6:38 PM   #20701
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Fuck right off HPE. Where do you get off charging people 3x the going rate...
3x? Don't know where you're getting them that cheap. In my experience it's nearly 10x on a lot of that stuff.

Complete joke.
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Old 17th February 2017, 8:05 PM   #20702
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A+, Would Read Again.
Top quality Rant-Post for a Friday Afternoon.
If HPE do ping you for it, ask them to post a rebuttal .
I look forward to the PWC report mid march that declares "ATO bought products/services from the top X in the Gartner Magic Quadrant, so nobody is at fault"
On one hand, I want to agree and applaud.

On the other hand, it's 110% accurate and therefore not a rant.... I'm torn.

Currently seeing pricing on 50+TB of SSD storage and getting $vendors trying to argue their kit is worth a 50% premium over the RRP of the underlying drive.... not including the chassis. Not even a single yacht invite either
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Old 18th February 2017, 1:19 PM   #20703
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Yeah the "certain set of conditions" gives it away.
The ambiguity in the statement is redundant though, did the SSD die and set off the issue? Or did the SSD's presence in general cause the issue?
Coulda swore i read somewhere the SAN dropped a whole disk shelf.
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Old 18th February 2017, 1:52 PM   #20704
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Coulda swore i read somewhere the SAN dropped a whole disk shelf.
Yeah I thought it was far more than one disk too, but the spin, (no pun), has started now. Unless they can prove that it's a physical or firmware fault on the SSD units themselves though, they're just pissing in the wind doing this.

But I guess that there are enough non-technical, purse string holding decision makers in the world to throw a bit of plausible deniability into the mix. After all, the E stands for Enterprise, so it must be super-special business grade.
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Old 18th February 2017, 4:11 PM   #20705
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If only my text files were in some sort of indexed database, this search wouldn't be taking for fucking ever.
Assuming the DBA/dev didn't fuck the indexing up, and your database supports full text indexing, or you don't want to do something crazy like regex patterns... pretty much if all the stars align and the tools let you do the trivial thing you want to do, then it works.

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subtle, i like it.
Yeah, it was a nice try. Still "this specific thing for this specific need" territory, rather than "just make it fucking easy for people to do whatever they want", which I prefer (because my wants aren't necessarily your wants, nor the wants of the developer).
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Old 18th February 2017, 9:35 PM   #20706
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Well there IS the thing re: enterprise providers guaranteeing that you can still get a copy of component XYZ that is (in theory) exactly the same as the one in your tin up to say 5 years from now, whereas if you were sourcing components directly they'd probably be out of production quicker than that.

E.g. an Enterprise rebadge of say a Sammy Evo 840 (I know I know not enterprise not SLC or decent MLC yada yada its just an example) would have the firmware and flash and all that jazz locked in for 5 years. You try getting a new Evo840 now, let alone in another year or two's time.

Now having said all that I'm not in the hardware vending game so I have NO idea how much cost this would add, but I presume it would not be trivial?

Also the testing/validation of component XYZ against your custom hardware. Sure a lot of the time, esp. interfacing through standard APIs/protocols it should just work, but the THEORY (again IRL standards, er, vary) they should catch all the exceptions and issues and give you nice 100% compatible no surprises behaviour. Even if 95% of the time the whitebox part works perfectly, that 5% of the time it blows up in an unexpected fashion could end up costing you a lot more money than the initial saving.
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Old 19th February 2017, 10:16 AM   #20707
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Well there IS the thing re: enterprise providers guaranteeing that you can still get a copy of component XYZ that is (in theory) exactly the same as the one in your tin up to say 5 years from now, whereas if you were sourcing components directly they'd probably be out of production quicker than that.

E.g. an Enterprise rebadge of say a Sammy Evo 840 (I know I know not enterprise not SLC or decent MLC yada yada its just an example) would have the firmware and flash and all that jazz locked in for 5 years. You try getting a new Evo840 now, let alone in another year or two's time.

Now having said all that I'm not in the hardware vending game so I have NO idea how much cost this would add, but I presume it would not be trivial?

Also the testing/validation of component XYZ against your custom hardware. Sure a lot of the time, esp. interfacing through standard APIs/protocols it should just work, but the THEORY (again IRL standards, er, vary) they should catch all the exceptions and issues and give you nice 100% compatible no surprises behaviour. Even if 95% of the time the whitebox part works perfectly, that 5% of the time it blows up in an unexpected fashion could end up costing you a lot more money than the initial saving.
Sure, but is that worth, (using the anecdotes here), 300-1000% of the coin? Particularly given what's happened with the "genuine" kit. White box supply chains still have the wholesaler/retailer to go through, so you could probably assume that the enterprise vendors would achieve a decent economy of scale in terms of price per unit by buying direct in very large bulk numbers, even if they had to buy warranty units at a rate of 1:1, (which is unlikely at best). This case is a screw up that reflects badly on the segment, but the underlying premium STILL results in smaller, yet data reliant businesses forcing dodgy Bob down the road to plug a few extra WD Blues into a PC that they bought from Harvey Norman, RAID them up, and call it a storage server. This is so bad for the long term reputation of IT in business, because name me a business person that would blame themselves and tell all their associates that they made a mistake by going cheap, rather than "f####ing computers, and f##k that dodgy Bob guy too."

I see the same thing in agriculture, where vendors of decent kit are actually holding the industry back by demanding extreme money for it, driving the small to medium guys into the arms of bargain basement imports that introduce serious safety risks to the operators and people around them in some cases, as well as resulting in a very slow trickle down on the introduction of productivity gains through precision ag and other techs.
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Old 19th February 2017, 10:54 AM   #20708
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Well there IS the thing re: enterprise providers guaranteeing that you can still get a copy of component XYZ that is (in theory) exactly the same as the one in your tin up to say 5 years from now, whereas if you were sourcing components directly they'd probably be out of production quicker than that.
The bean counters overruling local decisions in NSW schools back some years used to use a similar argument for the printers we were forced to buy.... Double to triple the normal wholesale price, but double the warranty...
Never occurred to them that you could buy 2 regular price printers, and hold one for your self. Or shock - it's a printer - buy a new one if the old one dies just outside the default warranty since you just saved the cost of a printer anyway.

Point being, if you're paying double or triple, you can buy double or triple the products and store them for if something goes wrong. Then YOU are assuring the parts are available. I've seen a certain 4 letter vendor starting with "A" send completely different parts for "enterprise" warranty replacements, so trusting the vendor isn't that good of an idea either.
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Old 19th February 2017, 11:14 AM   #20709
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Holding stock costs money, retrieving the stock costs money, having the expertise (thin excuse) to use the spares properly costs money.

You have also forgot that "enterprise" level hardware agreements usually mean they will come to you and replace broken part within 4,8 or 24 hrs depending on how much you have paid.

IBM still sell service agreements for hardware they sold 20+ years ago, sure those agreements costs more then the price to replace the hardware but if the customer wants to keep a 20+ year old RISC6000 running they can (this example was based on a real world example I stumbled accross), and IBM will facilitate them just like HP and Dell would their own hardware.

Bean Counters prefer the risk be with external party, thus the whole outsourcing movement of the past 10 years, same applies for hardware, as the company usually bundles the entire cost up including support and makes it a service contract including the hardware.Printers are a classic example you can now contract the entire service printer, toner, paper and servicing to a fixed cost, a bean counters wet dream.
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Old 19th February 2017, 11:20 AM   #20710
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You can't outsource risk
People certainly try to but yeah you can't formally do that
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Old 19th February 2017, 11:29 AM   #20711
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You can't outsource risk
People certainly try to but yeah you can't formally do that
Management 101 : Move the risk/blame for bad things happening to an external source, thus blame shifted else where.
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Old 19th February 2017, 11:37 AM   #20712
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Management 101 : Move the risk/blame for bad things happening to an external source, thus blame shifted else where.
Which is patently incorrect, you can shift the blame but you still have to be accepting the risk of it. Any old management consultancy or auditor will lump bulk shit on you for doing that
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Old 19th February 2017, 12:54 PM   #20713
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Which is patently incorrect, you can shift the blame but you still have to be accepting the risk of it. Any old management consultancy or auditor will lump bulk shit on you for doing that
exactly.

You're customers trying to buy your widgets/services don't know/care it's HP's fault, your systems are down, and they'll go elsewhere.

Govco is lucky they're a monopoly, no one else can do your BAS/PAYG etc.
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Old 19th February 2017, 7:10 PM   #20714
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Which is patently incorrect, you can shift the blame but you still have to be accepting the risk of it. Any old management consultancy or auditor will lump bulk shit on you for doing that
Mine is an observation, if you have observed differently then I wonder why so many posts in this tread convey the same observation?
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Old 19th February 2017, 7:18 PM   #20715
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Mine is an observation, if you have observed differently then I wonder why so many posts in this tread convey the same observation?
I am not saying that plenty of managers *think* they can do that, I'm saying from a risk management perspective it's just flat out wrong.

E.g. IT goes to the cloud to reduce the likelihood of encountering an outage. Just because the cloud vendor now maintains the systems doesn't mean the risk changed, just the likelihood etc has changed. The IT manager still "owns" the risk though
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