Spintel unlimited is not unlimited

[MR CHILLED]

Originally Posted by Chamelion

Been reports of people who used to be on the 500gb plan, which automatically changed to the unlimited plan a few months ago, getting the boot for downloading as 'little' as 750gb per month. Kind of a dick move by spintel.

Obscure, generic and ambiguous fair use policies FTW!

[HUMMER]

Originally Posted by caspian

I'm a firm believer that it's nobody's business what anyone uses their data for, other than their own. I don't care if it's for linux isos, midget porn or copyright infrigement

you're also free to try to download the entire internet every month if you want.

just be prepared to pay the consequences and costs of doing both.

in the latter case, it means that if you're downloading more data than the average user, be prepared to pay higher than average prices.

then i guess the only problem people would have is if they are paying for what is suppose to be an unlimited service and then getting booted out for downloading above what is considered by the ISP as beyond the fair use policy. why even offer an unlimited service if you are going to boot out people for downloading the internet then?

[ipex]

Originally Posted by ozzycozz

I didn't realise (some) ISPs were still using the term 'unlimited'. I thought the ACCC cracked down on this where 'unlimited' with a reference to an AUP wasn't on. It's either unlimited or it's not.

Nah the accc only cracked down on companies with names that started with TELSTRA and OPTUS

[Ninja_Harbinger]

Honestly, just contact the ombudsman and complain. That will set them straight.

Here you go: The TIO

[MR CHILLED]

Originally Posted by ozzycozz

I didn't realise (some) ISPs were still using the term 'unlimited'. I thought the ACCC cracked down on this where 'unlimited' with a reference to an AUP wasn't on. It's either unlimited or it's not.

Agreed. They seemed to justify it by saying the connection still continued but it was restricted in speed only. Therefore still unlimited. Pfft.

[Linkin]

Originally Posted by MR CHILLED

Agreed. They seemed to justify it by saying the connection still continued but it was restricted in speed only. Therefore still unlimited. Pfft.

IMO.. unlimited = whatever the amount of data you can pull per month, based on your maximum upload and download speed. Anything more is...

A) Impossible
B) Breaking the laws of physics
C) Your ISP is lying to you, or spoofing extra data

[HUMMER]

Originally Posted by Linkin

IMO.. unlimited = whatever the amount of data you can pull per month, based on your maximum upload and download speed.

this is a truly unlimited internet account. no throttling. no capping. you get what you can download per month. whatever it is and however much it is.

[MR CHILLED]

Originally Posted by Linkin

IMO.. unlimited = whatever the amount of data you can pull per month, based on your maximum upload and download speed.

And that's where they got you, the speed varied ; )

Many times it was so slow it was barely usable even for just basic browsing.

[caspian]

Originally Posted by HUMMER

then i guess the only problem people would have is if they are paying for what is suppose to be an unlimited service and then getting booted out for downloading above what is considered by the ISP as beyond the fair use policy.

they're paying for a service with no fixed download limit, but governed by an AUP.

that said, I agree that Spintel are being very brave using the long-demonised "U" word since the ACMA cracked down on it.

why even offer an unlimited service if you are going to boot out people for downloading the internet then?

because I don't think it's unreasonable to expect customers to use their service in a reasonable way, and flogging it 24/7 comes under my definition of abuse.

unfortunately, enough people don't seem to have a basic understanding of what "reasonable" means or entails, thus leading to bleating to the ACMA, and leading to where we are now.

[iSTELTHYi]

Originally Posted by Chamelion

Contacted spin.. Was told on the phone that as 'we use three times the amount of data as the average unlimited plan user our usage is excessive and set for termination under the AUP'. As our average is around the 850gig mark I would suggest that all unlimited users consider around 500gb as the safe maximum. The bloody idiots should have left the plan AS 500gb in the first place.

I'm with TPG, and My usage was 400GB average from october to march. Last 3 months have been 3TB each. GL to them if they try and suspend my plan, its unlimited, not, 'sorta unlimited'

[A_C]

Originally Posted by caspian

because I don't think it's unreasonable to expect customers to use their service in a reasonable way, and flogging it 24/7 comes under my definition of abuse.

unfortunately, enough people don't seem to have a basic understanding of what "reasonable" means or entails, thus leading to bleating to the ACMA, and leading to where we are now.

If your going to promote your service as unlimited, it needs to operate that way i.e. with no limits. To do otherwise is simply baiting your customers.

[caspian]

Originally Posted by A_C

If your going to promote your service as unlimited, it needs to operate that way i.e. with no limits. To do otherwise is simply baiting your customers.

if someone thinks they are getting a service where they can flog it 24/7 at max line speed for $40 a month compared to the rest of the industry, who's the fool?

[HUMMER]

Originally Posted by caspian

if someone thinks they are getting a service where they can flog it 24/7 at max line speed for $40 a month compared to the rest of the industry, who's the fool?

if its not viable for the ISP to charge $40 for truly unlimited (meaning no throttling, no capping) and not sorta unlimited. then they should charge more.

[iSTELTHYi]

Originally Posted by caspian

if someone thinks they are getting a service where they can flog it 24/7 at max line speed for $40 a month compared to the rest of the industry, who's the fool?

The ISP, for offering a service at a greatly underpriced amount!

[BuuBox]

Originally Posted by Ninja_Harbinger

Honestly, just contact the ombudsman and complain. That will set them straight.

Here you go: The TIO

What are the TIO going to do?