Spintel unlimited is not unlimited - Page 3

Ninja_Harbinger · 24th June 2012, 9:47 PM

Quote:

Originally Posted by BuuBox

What are the TIO going to do?

You can make complaints to them. They will help fight.

BuuBox · 24th June 2012, 9:50 PM

The TIO can't force a company to offer a product it doesn't offer.

Chamelion · 24th June 2012, 10:03 PM

Quote:

Originally Posted by BuuBox

The TIO can't force a company to offer a product it doesn't offer.

Can't they force a company to publish was constitutes a a reasonable vs unreasonable download amount so customers have some way of knowing if they're in the clear or not? At the moment it's lucky dip.

Creekin · 24th June 2012, 10:05 PM

Quote:

Originally Posted by BuuBox

What are the TIO going to do?

absolutely nothing as per their charter

they are a useless and pointless waste of space

MR CHILLED · 25th June 2012, 6:08 AM

Quote:

Originally Posted by Chamelion

Can't they force a company to publish was constitutes a a reasonable vs unreasonable download amount

That's not unreasonable to present some sort of %. But I imagine it could change over time.

CQGLHyperion · 25th June 2012, 8:46 AM

Better off trying to invole your State Dept of Fair Trading or directly to the ACCC. TIO may pass it onto the ACCC if enough complaints are made.

caspian · 25th June 2012, 1:06 PM

Exetel basically does the same thing and fires the top few percent of its highest users each month, as being customers they don't want.

by all means complain to the TIO, if I was the owner of the ISP I'd just withdraw my offer to a service to you and there's precisely nothing you can do about it.

and since it's only the tiny minority of leeches who insist on trying to push the concept of "reasonable" to the absolute limit, realistically nobody's going to complain once you give the few troublemakers the flick.

Chamelion · 25th June 2012, 1:27 PM

Quote:

Originally Posted by caspian

Exetel basically does the same thing and fires the top few percent of its highest users each month, as being customers they don't want.

by all means complain to the TIO, if I was the owner of the ISP I'd just withdraw my offer to a service to you and there's precisely nothing you can do about it.

and since it's only the tiny minority of leeches who insist on trying to push the concept of "reasonable" to the absolute limit, realistically nobody's going to complain once you give the few troublemakers the flick.

When the plan was 500gb, I would use close to that limit. When it changed, I didn't worry about checking my usage because I was left under the impression it was unlimited.. There are customers getting the boot for using only 30-50% more than the 500gb limit that existed before spintel changed it.

m0n4g3 · 25th June 2012, 2:53 PM

Quote:

Originally Posted by Chamelion

When the plan was 500gb, I would use close to that limit. When it changed, I didn't worry about checking my usage because I was left under the impression it was unlimited.. There are customers getting the boot for using only 30-50% more than the 500gb limit that existed before spintel changed it.

I'd abuse it and jump ship asap. I was with spintel under the premise it was unlimited too. Got the flick and am happy for it! :>

No exit fees nothing.

Joined up with IInet and am much happier even though i've only got 400gb to play with. (haven't gone over it yet!).

caspian · 25th June 2012, 5:42 PM

Quote:

Originally Posted by Chamelion

When the plan was 500gb, I would use close to that limit. When it changed, I didn't worry about checking my usage because I was left under the impression it was unlimited.

so, to summarise, you changed to a different plan, and your complaint is that it's different?

seriously, I'm trying very hard to be nice here, but after a day of dealing with idiots my patience is running low.

you have three choices:

(a) put up with it and accept the new reality. you will need to adjust your idea of what "unlimited" means in light of the AUP.
(b) complain to the TIO and see how you go. I predict it will get you fired as a customer, and possibly the plan withdrawn altogether, or at least made expensive enough that the leeches of the world don't make it unprofitable for the ISP to offer it.
(c) churn, which involves accepting the usual pyramid of choice:

- cheap
- high data allowance
- non-dodgy ISP

pick any two.

HumbleBum · 25th June 2012, 5:47 PM

Its not uncommon, a complaint to the TIO will see you turfed off. I would be interested to see what the TIO say however.

Just need Telstra to offer 1 TB and ill be happy.

iSTELTHYi · 25th June 2012, 5:56 PM

Quote:

Originally Posted by caspian

so, to summarise, you changed to a different plan, and your complaint is that it's different?

seriously, I'm trying very hard to be nice here, but after a day of dealing with idiots my patience is running low.

you have three choices:

(a) put up with it and accept the new reality. you will need to adjust your idea of what "unlimited" means in light of the AUP.
(b) complain to the TIO and see how you go. I predict it will get you fired as a customer, and possibly the plan withdrawn altogether, or at least made expensive enough that the leeches of the world don't make it unprofitable for the ISP to offer it.
(c) churn, which involves accepting the usual pyramid of choice:

- cheap
- high data allowance
- non-dodgy ISP

pick any two.

Why offer an 'unlimited' plan if they dont want to honour it?

I should start an ISP if you can just take peoples money and not give the product you sold them.

caspian · 25th June 2012, 7:43 PM

yes, that's why the market for an "unlimited" service is fucked.

ever wonder *why* the word "unlimited" is now demonised? because people can't see it without abusing it, and providers can't offer a service without some form of cost control.

result: customers whinge, ISPs do what they have to do to stay in business, "unlimited" grows horns, everyone loses. all for a few leeches, who are the first ones to complain that they can't get away with leeching any more. well done.

HUMMER · 25th June 2012, 7:53 PM

Quote:

Originally Posted by caspian

yes, that's why the market for an "unlimited" service is fucked.

ever wonder *why* the word "unlimited" is now demonised? because people can't see it without abusing it, and providers can't offer a service without some form of cost control.

as i have said before. why offer truly unlimited (no throttling and no capping) if you cannot do it at the price you are offering? if they want to charge more for it. then go ahead. if people want truly unlimited. then they will pay for it.

iSTELTHYi · 25th June 2012, 7:56 PM

Quote:

Originally Posted by caspian

yes, that's why the market for an "unlimited" service is fucked.

ever wonder *why* the word "unlimited" is now demonised? because people can't see it without abusing it, and providers can't offer a service without some form of cost control.

result: customers whinge, ISPs do what they have to do to stay in business, "unlimited" grows horns, everyone loses. all for a few leeches, who are the first ones to complain that they can't get away with leeching any more. well done.

So offer a 1TB plan, or a 2TB plan, or a 3TB plan......

People dont like being lied to!

24th June 2012, 9:50 PM	#32
BuuBox Member Join Date: May 2003 Location: Melbourne Posts: 6,409	The TIO can't force a company to offer a product it doesn't offer. __________________ Desktop: Intel i7-3770K, ASRock Z77 Extreme6, Sapphire Radeon HD7970, 16GB DDR3, Plextor M5 Pro 256GB SSD, Seagate 2TB HDD, Antec 750W, LG 24" L246WHX Secondary PC: AMD Athlon XP 3200+, 2GB DDR1, ATI 1950 Pro 256MB, 150GB Raptor, Xubuntu 12.04 Trades: Too many to list. Hundreds. Atomic trusted trader: http://forums.atomicmpc.com.au/index...15&#entry12015

25th June 2012, 8:46 AM	#36
CQGLHyperion Member Join Date: Feb 2003 Location: North Rockhampton Posts: 1,045	Better off trying to invole your State Dept of Fair Trading or directly to the ACCC. TIO may pass it onto the ACCC if enough complaints are made. __________________ BIG RIG: I7-930, P6X58D-E, 6 x 2GB CM3X2G1333C9, HD5850, 120GB Vertex III, 4 x 300GB Velociraptor, Xonar D2X, Lian-Li Red Spider LAPPY: Asus G73JH-1A Battletag: Hyperion#6125

25th June 2012, 1:06 PM	#37
caspian Member Join Date: Mar 2002 Location: Melbourne Posts: 6,105	Exetel basically does the same thing and fires the top few percent of its highest users each month, as being customers they don't want. by all means complain to the TIO, if I was the owner of the ISP I'd just withdraw my offer to a service to you and there's precisely nothing you can do about it. and since it's only the tiny minority of leeches who insist on trying to push the concept of "reasonable" to the absolute limit, realistically nobody's going to complain once you give the few troublemakers the flick. __________________ I'm responsible for what I say. I'm not responsible for what you understand.

25th June 2012, 5:47 PM	#41
HumbleBum Member Join Date: Feb 2002 Location: Melbourne... Posts: 14,343	Its not uncommon, a complaint to the TIO will see you turfed off. I would be interested to see what the TIO say however. Just need Telstra to offer 1 TB and ill be happy. __________________ The world is broken. We are the last chocking embers of a fire waiting to burn in. Long before your grandfathers and their fathers before them. We started pulling our planet apart in the name of progress and blind ambition. The greed of man has devoured this earth until there was nothing left. We watch as time eats us alive - A generation born to witness the end of the world

25th June 2012, 7:43 PM	#43
caspian Member Join Date: Mar 2002 Location: Melbourne Posts: 6,105	yes, that's why the market for an "unlimited" service is fucked. ever wonder why the word "unlimited" is now demonised? because people can't see it without abusing it, and providers can't offer a service without some form of cost control. result: customers whinge, ISPs do what they have to do to stay in business, "unlimited" grows horns, everyone loses. all for a few leeches, who are the first ones to complain that they can't get away with leeching any more. well done. __________________ I'm responsible for what I say. I'm not responsible for what you understand. Last edited by caspian; 25th June 2012 at 7:47 PM.