strange problem. Deliverd photos to clients but doesnt work on their computer

kwax · 5th July 2012, 1:33 PM

Strange..has never happened before but i deliverd photos to a client on dvd. It works for a lil then crashes . They tried copying the photos over first and apprently that didnt even work. They tried it on a ps3,laptop and a desktop.

funny thing is. it works on my laptop and my desktop and ive burnt 2 copies. one from the laptop and 1 from the dekstop and both work fine vice versa.

Its odd. Im sorting the issue out by giving them the photos on a usb. will be meeting them tonight but was just curious if anyone had an idea as it might save me a trip to office works and to them again.

berek · 5th July 2012, 1:45 PM

Common denominator is the media.

Arch-Angel · 5th July 2012, 2:32 PM

I've had that happen before. I put pics on a CD and it didn't work for them. Burned off another copy with a different brand of CD (thoguht it might have been a +/- issue) but again still didn't work.

In the end I saved the images as a different sort of file (tiffs I think).
Turned out they had windows set to open jpegs with some dodgy 3rd party app, and it was set as their default.

SpudBoy · 5th July 2012, 2:36 PM

i've also seen discs burned with alternate filesystems which causes compatibility issues.

eg. HFS, EXT... as opposed to cdfs, udf etc.

pelmen · 5th July 2012, 3:25 PM

Also similar problems can occur when a disc hasn't been properly finalised. Like a multi-session disc hasn't been closed off so it could be written to again, or the windows burner doesn't close off a disc.

+1 on the disc filesystem being wrong.

path depth and file lengths too deep/long?

Have you seen the issue in person? Could be the disc has been mistreated (in delivery or in person by the clients). Could be the household has smokers/pets and all their gear has a lot of dust and fluff in them making it difficult to read discs (take a laptop and read the disc yourself again, copy its contents to your drive to verify the disc is not corrupt).

You could try giving a thumbdrive to several friends and ask them to burn the contents to a disc each for you (let them burn however they want on whatever media they want), then try the assortment of discs on your gear then on the clients. That should tell you if its your process/media that is a problem or if its the clients hardware (even clean homes can attract an ugly amount of fluff and gunge inside equipment, especially in areas with a lot of construction or polution...smokers and pets seem to end up with more much quicker though).

kwax · 5th July 2012, 4:48 PM

Yeah its strange. I burnt them 3 copies. Loaded the cds infront of them on my laptop and it all worked fine. saw them put it into 1 laptop but that was about it.

Meh lol i just found it funny. Guess a usb stick should do the trick.

dche5390 · 5th July 2012, 4:52 PM

Disc media suck. Some drives just don't like certain media brands.

I like digital delivery. The downside is the download package size can sometimes be up to 1GB for a wedding assignment.

HUMMER · 5th July 2012, 5:04 PM

Quote:

Originally Posted by dche5390

Disc media suck. Some drives just don't like certain media brands.

I like digital delivery. The downside is the download package size can sometimes be up to 1GB for a wedding assignment.

time to go start using USB sticks.

cideway · 5th July 2012, 5:49 PM

I am about to put through an order for 100 4 Gb flash drives with my logo painted on them, works out to about $8 a pop but does add a bit of reassurance and security

lithos · 5th July 2012, 6:06 PM

Quote:

Originally Posted by cideway

I am about to put through an order for 100 4 Gb flash drives with my logo painted on them, works out to about $8 a pop but does add a bit of reassurance and security

Great idea. Hell, most TVs have USB ports these days and can play back JPEGs - you can tell your client they can just stick it in the TV. Good for showing off to family and friends.

Just out of curiosity, can you get write-protectable ones? Put photos on USB, then put a dab of super glue on the switch. (We all know what happens to USB sticks - when people need one, they'll nuke whatever's one it...)

So much better than delicate disks.

kwax · 5th July 2012, 6:28 PM

ocau group buy on usb sticks???

Deftone2k · 5th July 2012, 6:53 PM

Quote:

Originally Posted by kwax

ocau group buy on usb sticks???

Its not worth it they are already so cheap.

Nafe · 5th July 2012, 9:33 PM

Can't say I've ever had any issues. I've been using TDK CDs and Verbatim DVDs.
All burned at the max speed (8x for dvd and 24x for dvd).
But I have contracted clients which will receive 6-8 CDs through the year, so sending out USB sticks isn't really an economical option for me.

HUMMER · 5th July 2012, 9:44 PM

Quote:

Originally Posted by lithos

Great idea. Hell, most TVs have USB ports these days and can play back JPEGs - you can tell your client they can just stick it in the TV. Good for showing off to family and friends.

Just out of curiosity, can you get write-protectable ones? Put photos on USB, then put a dab of super glue on the switch. (We all know what happens to USB sticks - when people need one, they'll nuke whatever's one it...)

So much better than delicate disks.

SD card with a read/write lock on it. the super glue the lock.

then provide it with a use stick card reader.

csimpson · 5th July 2012, 10:01 PM

USB sticks are cheap as anything. I just threw away about 40 2GB sticks the other day.

5th July 2012, 1:33 PM	#1
kwax Member Join Date: Dec 2005 Location: Sydney 2177 Posts: 1,383	strange problem. Deliverd photos to clients but doesnt work on their computer Strange..has never happened before but i deliverd photos to a client on dvd. It works for a lil then crashes . They tried copying the photos over first and apprently that didnt even work. They tried it on a ps3,laptop and a desktop. funny thing is. it works on my laptop and my desktop and ive burnt 2 copies. one from the laptop and 1 from the dekstop and both work fine vice versa. Its odd. Im sorting the issue out by giving them the photos on a usb. will be meeting them tonight but was just curious if anyone had an idea as it might save me a trip to office works and to them again.

5th July 2012, 1:45 PM	#2
berek Member Join Date: Aug 2001 Location: 4305 Booshville Posts: 1,697	Common denominator is the media. __________________ Single item purchases over ::$400 to $1500:: and many other smaller trades too R.I.P. Minolta. 1928 - 2006

5th July 2012, 2:32 PM	#3
Arch-Angel Member Join Date: Sep 2005 Location: Brisbane Posts: 6,582	I've had that happen before. I put pics on a CD and it didn't work for them. Burned off another copy with a different brand of CD (thoguht it might have been a +/- issue) but again still didn't work. In the end I saved the images as a different sort of file (tiffs I think). Turned out they had windows set to open jpegs with some dodgy 3rd party app, and it was set as their default. __________________ Sight\|Unseen \| Redbubble \| Flickr \| Deviantart \| OCAU Camera Club Whatever you do, don't click HERE!

5th July 2012, 4:52 PM	#7
dche5390 Member Join Date: Jan 2007 Location: Sydney Posts: 2,899	Disc media suck. Some drives just don't like certain media brands. I like digital delivery. The downside is the download package size can sometimes be up to 1GB for a wedding assignment. __________________ Storytellers of love + life

5th July 2012, 5:49 PM	#9
cideway Member Join Date: Aug 2003 Location: Adelaide, South Australia Posts: 302	I am about to put through an order for 100 4 Gb flash drives with my logo painted on them, works out to about $8 a pop but does add a bit of reassurance and security __________________ Pentax K5, Pentax K20D Sigma DC8-16 f4.5-5.6, Pentax smc DA14 f2.8, Pentax smc DA* 16-50 f2.8, Pentax smc DA21 f3.2 LTD, Pentax smc FA 31 f1.8 LTD (black), Pentax smc FA43 f1.9 LTD (black), Pentax smc FA50 f1.4, Pentax smc DA* 50-135 f2.8, Pentax smc FA77 f1.8 LTD (black), Pentax smc DA* 60-250 f4, Pentax FA 645 33-55 f4.5 \| The OCAU 'film is not dead' club member# 21 \|

5th July 2012, 3:25 PM	#5
pelmen Member Join Date: Jul 2002 Posts: 346	Also similar problems can occur when a disc hasn't been properly finalised. Like a multi-session disc hasn't been closed off so it could be written to again, or the windows burner doesn't close off a disc. +1 on the disc filesystem being wrong. path depth and file lengths too deep/long? Have you seen the issue in person? Could be the disc has been mistreated (in delivery or in person by the clients). Could be the household has smokers/pets and all their gear has a lot of dust and fluff in them making it difficult to read discs (take a laptop and read the disc yourself again, copy its contents to your drive to verify the disc is not corrupt). You could try giving a thumbdrive to several friends and ask them to burn the contents to a disc each for you (let them burn however they want on whatever media they want), then try the assortment of discs on your gear then on the clients. That should tell you if its your process/media that is a problem or if its the clients hardware (even clean homes can attract an ugly amount of fluff and gunge inside equipment, especially in areas with a lot of construction or polution...smokers and pets seem to end up with more much quicker though).

5th July 2012, 4:48 PM	#6
kwax Member Join Date: Dec 2005 Location: Sydney 2177 Posts: 1,383	Yeah its strange. I burnt them 3 copies. Loaded the cds infront of them on my laptop and it all worked fine. saw them put it into 1 laptop but that was about it. Meh lol i just found it funny. Guess a usb stick should do the trick.

5th July 2012, 6:28 PM	#11
kwax Member Join Date: Dec 2005 Location: Sydney 2177 Posts: 1,383	ocau group buy on usb sticks???

5th July 2012, 9:33 PM	#13
Nafe Member Join Date: Dec 2002 Location: North Shore, Sydney Posts: 3,907	Can't say I've ever had any issues. I've been using TDK CDs and Verbatim DVDs. All burned at the max speed (8x for dvd and 24x for dvd). But I have contracted clients which will receive 6-8 CDs through the year, so sending out USB sticks isn't really an economical option for me. __________________ Nathan Speed Shots Photography \| CAMS Gold Level Accredited Photographer Official Photographer 2013 \| Liqui-Moly Bathurst 12 Hour \| Shannons Nationals \| Porsche GT3 Cup Challenge Australia Presented by Pirelli \| Radical Australia Cup \| Kumho Tyres Australian V8 Touring Cars Series

5th July 2012, 10:01 PM	#15
csimpson Member Join Date: Jan 2005 Location: Sydney Posts: 7,628	USB sticks are cheap as anything. I just threw away about 40 2GB sticks the other day. __________________ twitter