Telstra cable

WuzzA21 · 17th August 2012, 5:06 PM

Just a quick question, and i think a few people will know what im trying to ask here.
Am i on Elite or Ultimate cable?

And i know you people probably see this 1000000000 times, but when telstra send out the paperwork for elite cable, and you were told when you signed up that you were indeed going to recieve the ultimate cable 3.0 that you requested it confuses people.

When i rang them up and said "oi its elite" they said its the same thing elite is 3.0

KriiV · 17th August 2012, 5:10 PM

Quote:

Originally Posted by WuzzA21

Just a quick question, and i think a few people will know what im trying to ask here.
Am i on Elite or Ultimate cable?

image

And i know you people probably see this 1000000000 times, but when telstra send out the paperwork for elite cable, and you were told when you signed up that you were indeed going to recieve the ultimate cable 3.0 that you requested it confuses people.

When i rang them up and said "oi its elite" they said its the same thing elite is 3.0

Have a look in your Bigpond account. Those speeds (and the fact its very close to 36 or 38) could mean you're on elite.

It will say the plan you're on in your account. If it says Elite, ring up and don't stop until they change it. It happened to me. They even go so far to say there is not difference between elite and ultimate. I then got someone helpful and they changed it for me.

Cable 3.0 is simply the type of cable on your street. Thats what i've got. At times I can get around 140+ mbits, even though they say up to 100.

WuzzA21 · 17th August 2012, 5:25 PM

Quote:

Originally Posted by KriiV

Have a look in your Bigpond account. Those speeds (and the fact its very close to 36 or 38) could mean you're on elite.

It will say the plan you're on in your account. If it says Elite, ring up and don't stop until they change it. It happened to me. They even go so far to say there is not difference between elite and ultimate. I then got someone helpful and they changed it for me.

Cable 3.0 is simply the type of cable on your street. Thats what i've got. At times I can get around 140+ mbits, even though they say up to 100.

Thanks for your help....

Click to view full size!

caspian · 17th August 2012, 6:07 PM

Quote:

Originally Posted by KriiV

Cable 3.0 is simply the type of cable on your street.

DOCSIS 3.0 is the standard for the signal transmitted over the cable, and the terminating equipment at each end. the cable itself is unchanged.

KriiV · 17th August 2012, 6:35 PM

Quote:

Originally Posted by caspian

DOCSIS 3.0 is the standard for the signal transmitted over the cable, and the terminating equipment at each end. the cable itself is unchanged.

Okay then my bad. But it is still correct that it hasn't been rolled out everywhere?

Quote:

Originally Posted by WuzzA21

Thanks for your help....

pix

No worries. Yep, elite. Give em a call. Be persistant

caspian · 18th August 2012, 10:29 AM

Quote:

Originally Posted by KriiV

Okay then my bad. But it is still correct that it hasn't been rolled out everywhere?

as far as I know only in some areas, if so there would be no elite vs ultimate.

M0r4h3us · 18th August 2012, 11:16 AM

EDIT BY THEWEDGIE: REMOVED RACIST/VV COMMENTS.

Telstra screwed my upgrade up bigtime bad..

I now have free internet for another 12 months approx.. @ Ultimate 200gb plan...

my plan only costs $78 / month too including the phone as well..

Good luck be very persistant... and ask to speak with a complaints person..

OR goto a Telstra shop/phone zone shop - they can sort this out in mins ..
The idiots on the phone dont know left from right.. fucken rediculous!

Cheers Alan

WuzzA21 · 18th August 2012, 11:23 AM

Quote:

Originally Posted by M0r4h3us

Telstra screwed my upgrade up bigtime bad..

I now have free internet for another 12 months approx.. @ Ultimate 200gb plan...

my plan only costs $78 / month too including the phone as well..

Good luck be very persistant... and ask to speak with a complaints person..

OR goto a Telstra shop/phone zone shop - they can sort this out in mins ..
The idiots on the phone dont know left from right.. fucken rediculous!

Cheers Alan

Thanks Al,
I'll go to a shop and get them to sort it out.

M0r4h3us · 18th August 2012, 11:40 AM

Hi, no worries mate..

cant stand people being taking advantage of by such big companies

-its just wrong-

Good Luck..

Let us know how ya go..

If you have no luck get back to me , mate works at phonezone(of fonezone cant remember how it is spelt)

Cheers Alan.

iinsom · 18th August 2012, 11:53 AM

i had to manually change mine because the people (and i use that word lightly) at the helpdesk had to no idea what i wanted D:

WuzzA21 · 18th August 2012, 3:32 PM

Ive got to go down to a telstra store to sort this out..

Quote:

If you've got the CG3100 which is a Docsis3 capable modem then you can register it to only the D3 network plans:

Docsis3 Elite (38/1.2Mbps)
Docsis3 Ultimate (120/2.4Mbps)

(my speed test is almost BANG on elite speeds)

ozzycozz · 18th August 2012, 4:27 PM

Are you on a bundle, or a standalone plan?

Is that a LiveChat snippet? because it can be sorted out via there.

WuzzA21 · 18th August 2012, 4:53 PM

Quote:

Originally Posted by ozzycozz

Are you on a bundle, or a standalone plan?

Is that a LiveChat snippet? because it can be sorted out via there.

Bundle. But when i signed up i said MULTIPLE times i wanted ultimate cable, as thats the only reason i was signing up with telstra was for the 100mbs download.

I went to a store, and they are sorting it out.

M0r4h3us · 18th August 2012, 5:03 PM

Quote:

Originally Posted by WuzzA21

Bundle. But when i signed up i said MULTIPLE times i wanted ultimate cable, as thats the only reason i was signing up with telstra was for the 100mbs download.

I went to a store, and they are sorting it out.

Awesome... They have done this to so many people its not funny..

Cheers Alan.

WuzzA21 · 18th August 2012, 6:06 PM

Quote:

Originally Posted by M0r4h3us

Awesome... They have done this to so many people its not funny..

Cheers Alan.

Yea, the chick didn't even ask what the deal was. She just said, ok i'll fix it for me.

So, guys. It took two phone calls, a online query and a trip to telstra to fix it.
Hopefully its all good within 24hrs.

17th August 2012, 5:06 PM	#1
WuzzA21 Member Join Date: Sep 2009 Posts: 1,138	Telstra cable Just a quick question, and i think a few people will know what im trying to ask here. Am i on Elite or Ultimate cable? And i know you people probably see this 1000000000 times, but when telstra send out the paperwork for elite cable, and you were told when you signed up that you were indeed going to recieve the ultimate cable 3.0 that you requested it confuses people. When i rang them up and said "oi its elite" they said its the same thing elite is 3.0 __________________ W3540 \| EVGA e760 \| HIS 6990 \| 12GB Patriot Viper 2 2000MHz \| 2x Vortex 3's, 1x OS 240gb and 1x GAMES 120gb \| RAID1 2x WD 1TB Caviar Black \| TJ07 \| Corsair AX850w MDPC-X HF \| BI GTX 480 \| EK NB SB \| EK-DDC Dual TOP V.2 \| EK Acetal+Nickel 6990 \| STEALTH 175 RES Last edited by WuzzA21; 17th August 2012 at 5:09 PM.

18th August 2012, 11:16 AM	#7
M0r4h3us Member Join Date: Jul 2001 Location: Brissie/Gold Coast [4205] Posts: 548	EDIT BY THEWEDGIE: REMOVED RACIST/VV COMMENTS. Telstra screwed my upgrade up bigtime bad.. I now have free internet for another 12 months approx.. @ Ultimate 200gb plan... my plan only costs $78 / month too including the phone as well.. Good luck be very persistant... and ask to speak with a complaints person.. OR goto a Telstra shop/phone zone shop - they can sort this out in mins .. The idiots on the phone dont know left from right.. fucken rediculous! Cheers Alan __________________ Regards Alan Email : awebley@bigpond.net.au [yoda] Teach those who would learn, I do. Strong in the ways of I.T. am I. [/yoda] Sex is like Hacking, u get in and u get out and hope u didnt leave something behind that could get traced back to u. Last edited by TheWedgie; 18th August 2012 at 5:38 PM. Reason: Removed Racist/VV comments

18th August 2012, 11:40 AM	#9
M0r4h3us Member Join Date: Jul 2001 Location: Brissie/Gold Coast [4205] Posts: 548	Hi, no worries mate.. cant stand people being taking advantage of by such big companies -its just wrong- Good Luck.. Let us know how ya go.. If you have no luck get back to me , mate works at phonezone(of fonezone cant remember how it is spelt) Cheers Alan. __________________ Regards Alan Email : awebley@bigpond.net.au [yoda] Teach those who would learn, I do. Strong in the ways of I.T. am I. [/yoda] Sex is like Hacking, u get in and u get out and hope u didnt leave something behind that could get traced back to u.

18th August 2012, 11:53 AM	#10
iinsom Member Join Date: Jun 2007 Location: The Riff Posts: 3,847	i had to manually change mine because the people (and i use that word lightly) at the helpdesk had to no idea what i wanted D: __________________ BF3 STATS [ i7 920 @ 4Ghz ] [ Noctua D14 ] [ Gigabyte 680GTX SLi ] [ 6GB G-Skill 1600Mhz ] [ Gigabyte UD7 ] [ OCZ Vertex 3 120GB SSD + 64GB FalconII ] [ AW2310 ]

18th August 2012, 4:27 PM	#12
ozzycozz Member Join Date: Feb 2008 Location: Adelaide 5024 Posts: 41	Are you on a bundle, or a standalone plan? Is that a LiveChat snippet? because it can be sorted out via there.