Hard Drive RMAs

MoJoMaN · 16th January 2003, 8:48 AM

If you have a faulty hard drive you have three options:

Warranty through the shop you purchased it from.
Warranty through the distributor/importer.
Warranty through the manufacturer.

Seagate
Seagate Online Warranty Send faulty drive to UPS NSW.

Maxtor/Quantum
Phone or fax for an RA number
Telephone: +61-2-9369-3662
FAX: +61-2-9369-2082 Send drive to NSW.

Western Digital
Online warranty application Send faulty drive to Singapore

Fujitsu
Online - Download PDF Fax or email RA form. NSW

IBM
Information
Submitted by kulkulkan
IBM HDDs:
Harddrives in any IBM machine will require model number and serial number for replacement. The warrenty period of the HDD will be the same as the warrenty period of the machine (some 1 yr, some 3 yr). Also, if you purchase an extended warrenty, make sure you actually validate/register the warrenty, or at least keep the card/receipt for it.
If an IBM HDD is inside another proprietary machine, you will need to contact the manufacturer, IBM will not replace these HDDs directly.
If you buy an OEM IBM drive, either return it to the retailer, wholesaler, or alternatively, Digiland. Digiland are aus resellers for IBM OEM HDDs. IBM will not replace OEM HDDs directly.
If anyone has any other q's regarding IBM warrenties PM me.

Submitted by Andypoo
IBM/Hitachi Warranty

Samsung
Try the shop/dealer you purchased it from first, if that doesn't work try:
OMS Division
M2B Electronics Pty Ltd
(Samsung HDD&ODD Warranty Service Centre)

Address: 1/5 Gunya Street, Regents Park NSW 2143
Tel: 1300 786 341
Fax: 02-9738-1311
Email: oms@m2b.com.au

Andypoo · 18th January 2003, 6:18 PM

IBM are no longer providing any hard drive support through their site.

If you own an IBM drive and need support/service, you may wish to try Hitachi's site here:

http://www.hgst.com/support/index.html

Andrew.

ShaneHm2 · 18th January 2003, 8:45 PM

here is a link that possibly might be useful for RMAing samsung drives
SAMSUNG

Flamin Joe · 21st January 2003, 9:11 AM

Maxtor/Quantum Hard Drives get sent to Singapore. From experience there RMA service is excellent and if you have a Credit Card, you can do an Advance Replacement. What this means is that they will send you a replacement drive in advance by courier and then all you have to do is send it back (Aus Post is OK) using their packaging within 30 days or else they'll charge you.

I've done this a couple of times and it's been great. Only problem I've ever had with Maxtor was I once received a faulty replacement drive for a 6.4GB Hard Drive I sent away. It had 1MB of bad sectors. I notified them and they quickly sent a replacement drive upgraded to 10GB and 7,200RPM for the trouble. Great work.

Mickatroid · 14th February 2003, 12:59 PM

Quick note.

The fujitsu RMA is not handled by fujitsu corp anymore, they have contracted it out the the RMA details are still on their web site.

I sent back a 7200RPM 30 gig drive that formated but did not stay good... I was worried because fujitsu does not make IDE 3.5inch HDDs anymore. No worries though, replacement drive (manufactured in 2001) arrived within the week (posted newcastle to syndey and back) now that is speedy service!

Must confess I have not plugged the replacement in yet...

Edit: I have now and it is perfect

bratley · 18th February 2003, 2:35 PM

I just RMA'd a 2.5yr old 10Gb Seagate disc.
I got an RMA # off their WWW site and followed the packing instructions.
A couple of points of note:
UPS look after the shipping
to SINGAPORE. Their freight distribution centre was close to where I work. They are in Botany. I'm not sure how you get it to Botany if your not close by.

They need a copy of the RMA document even though the RMA # is on the box with the shipping address.

I went to a lot of trouble to ensure it was packaged in accordance with the Seagate instructions. The guy promptly undid all my packaging to make sure there was a HDD in the box.

It takes about 2 weeks till you get a drive back. He gave me a 1800 # to check the progress but said "Don't even think about ringing in the next 10 days"

I expected to pay for the freight - he didn't ask for any $$ ( I didn't offer). I assume they will bill me.

DrunkBorg · 18th February 2003, 8:40 PM

sweet - i need my QF 30gb replaced

Nevac · 17th March 2003, 11:26 AM

How long does it usually take for a Hard Drive to return from RMA? Just lately I've sent my Seagate BaraIV 80GB back 3 weeks ago and I've been calling the shop every week to find out and they have no idea.

bonezed · 29th March 2003, 4:14 PM

guys, in my experience its best to go direct to the importer/distributor (maybe because I work for one of them?) to get rma.

edit: I no longer work for distie, no more pm's thx

VooDoo · 25th April 2003, 9:06 AM

even at retail stores we often go direct as its faster than most distributors

kr0k · 16th May 2003, 2:57 PM

i sent back my IBM deathstar 45gb to hitachi...
i hear from a friend who recently sent theirs back (same drive capacity too) that its about a 3 week wait from the date its recieved. The site states that if its in stock, itll take 14 working days (this translates to roughly 3 weeks if there's 5 working days in a week). That being said, he recieved the drive 2 days later after it was dispatched and he got a shiny new 60GB drive. Hope i get one too... thou given the ridiculous number of hd's i already own, it wouldnt make much of a difference lol

Whats your experience been with IBM Deathstars RMA's ?

ransico · 16th May 2003, 4:34 PM

I sent my maxtor away for RMA in malaysia, took two weeks from when I sent it off, and it works fine now

Although 1 bad point is, that I cant understand a word the chick on the phone says :P

Xenomorph · 24th May 2003, 2:28 PM

Seagate have a melbourne postal address you can send to. It just c/o UPS in melb, details should be on RMA form...I have sent 2 drives back seperatly and they take about 2 weeks all up.

Paul Warren · 2nd June 2003, 10:17 AM

There is a seagate distributor in melbourne.

End users can send back hard drives to them.

http://www.synnex.com.au/services/technical/forms.htm

'end user'

Regards,
- Paul.

Sall · 2nd June 2003, 11:26 PM

Heya,

Hrmm.... I'm thinking this is the topic to post under. (this is my first post, so sorry if it's the wrong area. :-D )

I've had a bit of a bad incident with an IBM drive recently. Namely, I took it into my reseller, who did the usual spiel, packed it up, and said about 6 weeks. 9 weeks later (yesterday) I got a call from them - it was rejected - it supposedly had a dent in it. Now, the guy I was talking to was really nice about the whole thing - he said that the dent was pretty tiny, and that it was barely visible - you had to have the light at the right angle, etc...

So yeah, it seems a pretty dodge way to cop out of a warranty - so what I'm asking is - in short, what are my chances here? or what else can I do? am I screwed? 'cos that sucks - IBM drives have given me nothing but grief for the last 2 years.

Well, thanks for your time everyone,

Cheers,

Michael

16th January 2003, 8:48 AM	#1
MoJoMaN Member Join Date: Dec 2001 Location: Gold Coast, Qld, 4215 Posts: 560	Hard Drive RMAs If you have a faulty hard drive you have three options: Warranty through the shop you purchased it from. Warranty through the distributor/importer. Warranty through the manufacturer. Seagate Seagate Online Warranty Send faulty drive to UPS NSW. Maxtor/Quantum Phone or fax for an RA number Telephone: +61-2-9369-3662 FAX: +61-2-9369-2082 Send drive to NSW. Western Digital Online warranty application Send faulty drive to Singapore Fujitsu Online - Download PDF Fax or email RA form. NSW IBM Information Submitted by kulkulkan IBM HDDs: Harddrives in any IBM machine will require model number and serial number for replacement. The warrenty period of the HDD will be the same as the warrenty period of the machine (some 1 yr, some 3 yr). Also, if you purchase an extended warrenty, make sure you actually validate/register the warrenty, or at least keep the card/receipt for it. If an IBM HDD is inside another proprietary machine, you will need to contact the manufacturer, IBM will not replace these HDDs directly. If you buy an OEM IBM drive, either return it to the retailer, wholesaler, or alternatively, Digiland. Digiland are aus resellers for IBM OEM HDDs. IBM will not replace OEM HDDs directly. If anyone has any other q's regarding IBM warrenties PM me. Submitted by Andypoo IBM/Hitachi Warranty Samsung Try the shop/dealer you purchased it from first, if that doesn't work try: OMS Division M2B Electronics Pty Ltd (Samsung HDD&ODD Warranty Service Centre) Address: 1/5 Gunya Street, Regents Park NSW 2143 Tel: 1300 786 341 Fax: 02-9738-1311 Email: oms@m2b.com.au __________________ People I've traded with. Last edited by MoJoMaN; 31st December 2008 at 6:45 PM.

14th February 2003, 12:59 PM	#5
Mickatroid Member Join Date: Jun 2002 Location: Canberra Posts: 882	Fujitsu RMA A-OK Quick note. The fujitsu RMA is not handled by fujitsu corp anymore, they have contracted it out the the RMA details are still on their web site. I sent back a 7200RPM 30 gig drive that formated but did not stay good... I was worried because fujitsu does not make IDE 3.5inch HDDs anymore. No worries though, replacement drive (manufactured in 2001) arrived within the week (posted newcastle to syndey and back) now that is speedy service! Must confess I have not plugged the replacement in yet... Edit: I have now and it is perfect Last edited by Mickatroid; 18th February 2003 at 3:21 PM.

18th February 2003, 2:35 PM	#6
bratley Member Join Date: Dec 2001 Location: Sydney 2221 Posts: 2,799	Seagates go to Singapore I just RMA'd a 2.5yr old 10Gb Seagate disc. I got an RMA # off their WWW site and followed the packing instructions. A couple of points of note: UPS look after the shipping to SINGAPORE. Their freight distribution centre was close to where I work. They are in Botany. I'm not sure how you get it to Botany if your not close by. They need a copy of the RMA document even though the RMA # is on the box with the shipping address. I went to a lot of trouble to ensure it was packaged in accordance with the Seagate instructions. The guy promptly undid all my packaging to make sure there was a HDD in the box. It takes about 2 weeks till you get a drive back. He gave me a 1800 # to check the progress but said "Don't even think about ringing in the next 10 days" I expected to pay for the freight - he didn't ask for any $$ ( I didn't offer). I assume they will bill me. __________________ Car & Image Forums

29th March 2003, 4:14 PM	#9
bonezed Member Join Date: Jul 2002 Location: Sydney Posts: 150	WD rma guys, in my experience its best to go direct to the importer/distributor (maybe because I work for one of them?) to get rma. edit: I no longer work for distie, no more pm's thx Last edited by bonezed; 18th February 2004 at 7:33 PM.

25th April 2003, 9:06 AM	#10
VooDoo Large Member Join Date: Jun 2001 Location: Drag Rehab Center Posts: 11,262	even at retail stores we often go direct as its faster than most distributors __________________ "To have more happy employees, first you must have more happy employers"

18th January 2003, 6:18 PM	#2
Andypoo Moomber Join Date: Jun 2001 Location: Tallinn, Estonia Posts: 414	IBM are no longer providing any hard drive support through their site. If you own an IBM drive and need support/service, you may wish to try Hitachi's site here: http://www.hgst.com/support/index.html Andrew.

21st January 2003, 9:11 AM	#4
Flamin Joe Member Join Date: Jun 2001 Location: Brisbane Posts: 2,393	Maxtor/Quantum Hard Drives get sent to Singapore. From experience there RMA service is excellent and if you have a Credit Card, you can do an Advance Replacement. What this means is that they will send you a replacement drive in advance by courier and then all you have to do is send it back (Aus Post is OK) using their packaging within 30 days or else they'll charge you. I've done this a couple of times and it's been great. Only problem I've ever had with Maxtor was I once received a faulty replacement drive for a 6.4GB Hard Drive I sent away. It had 1MB of bad sectors. I notified them and they quickly sent a replacement drive upgraded to 10GB and 7,200RPM for the trouble. Great work.

18th February 2003, 8:40 PM	#7
DrunkBorg (Banned or Deleted) Join Date: Jan 2002 Location: Through the Stargate Posts: 989	sweet - i need my QF 30gb replaced

17th March 2003, 11:26 AM	#8
Nevac Member Join Date: Apr 2002 Location: Brisbane Strathpine Posts: 1,537	How long does it usually take for a Hard Drive to return from RMA? Just lately I've sent my Seagate BaraIV 80GB back 3 weeks ago and I've been calling the shop every week to find out and they have no idea.

16th May 2003, 2:57 PM	#11
kr0k Member Join Date: May 2002 Posts: 1,382	i sent back my IBM deathstar 45gb to hitachi... i hear from a friend who recently sent theirs back (same drive capacity too) that its about a 3 week wait from the date its recieved. The site states that if its in stock, itll take 14 working days (this translates to roughly 3 weeks if there's 5 working days in a week). That being said, he recieved the drive 2 days later after it was dispatched and he got a shiny new 60GB drive. Hope i get one too... thou given the ridiculous number of hd's i already own, it wouldnt make much of a difference lol Whats your experience been with IBM Deathstars RMA's ? __________________ successful trades: SHRUÐE, issoho, Craigleberry, anth101, schmoove, kogi, Sipheren, Xenolah, 8MadDog8, TERRA Operative, RoSWeLL, elmo06, master.Cuong, danstheman, Someone11, Spada, Gorfang, Siggi.

16th May 2003, 4:34 PM	#12
ransico Member Join Date: Feb 2002 Location: Northen Beaches, Sydney Posts: 301	I sent my maxtor away for RMA in malaysia, took two weeks from when I sent it off, and it works fine now Although 1 bad point is, that I cant understand a word the chick on the phone says :P __________________

24th May 2003, 2:28 PM	#13
Xenomorph Member Join Date: Jul 2002 Location: Melbourne Posts: 369	Seagate have a melbourne postal address you can send to. It just c/o UPS in melb, details should be on RMA form...I have sent 2 drives back seperatly and they take about 2 weeks all up.

2nd June 2003, 10:17 AM	#14
Paul Warren Member Join Date: Jul 2002 Location: Campbellfield, Victoria Posts: 2,920	There is a seagate distributor in melbourne. End users can send back hard drives to them. http://www.synnex.com.au/services/technical/forms.htm 'end user' Regards, - Paul. __________________ Paul Warren. Founder & CEO of Warcom

2nd June 2003, 11:26 PM	#15
Sall Member Join Date: Mar 2002 Posts: 1	Heya, Hrmm.... I'm thinking this is the topic to post under. (this is my first post, so sorry if it's the wrong area. :-D ) I've had a bit of a bad incident with an IBM drive recently. Namely, I took it into my reseller, who did the usual spiel, packed it up, and said about 6 weeks. 9 weeks later (yesterday) I got a call from them - it was rejected - it supposedly had a dent in it. Now, the guy I was talking to was really nice about the whole thing - he said that the dent was pretty tiny, and that it was barely visible - you had to have the light at the right angle, etc... So yeah, it seems a pretty dodge way to cop out of a warranty - so what I'm asking is - in short, what are my chances here? or what else can I do? am I screwed? 'cos that sucks - IBM drives have given me nothing but grief for the last 2 years. Well, thanks for your time everyone, Cheers, Michael