Hard Drive RMAs - Page 23

keggy · 1st January 2009, 8:55 AM

When returning seagate hard drives for RMA...always select the Syd Address..costs me 10-15 depending on what i send it in...and you always get back them cool boxers with the fome and what not...but packing from anyone i say
You do know you can check if you still have warranty through the seagate site...if you don't then it will not let you complete the RA
Maxtor hard drives can be RA'ed through the seagate website as well (not sure if anyone has pointed that out, but im not about to go looking through 22pages)

and on another note, on all standard seagate hard drives as of this year (2009) they wil be on a 3year warranty again

Samsung are really great with RA's...very little fuss...and 90% of the time depending how old and how big the hard drive is, they will send back a bigger one
sent away a 500gb come back as a 750gb..but when i sent a 750 it just come back the same size

Onyx · 16th January 2009, 4:17 PM

My first time RMA'ing a hard drive today - not because I haven't had them fail, but when they do they just end up in a pile and left untouched... (I went thru that pile today, and disassembled one for fun - a Maxtor 4GB with manufacture date of 1996, but that's another story).

So I was pleasantly surprised my failed WD2500JS drive had a date of manufacture of April 2006; given WD's std 3 yr warranty, it was covered upto Apr 2009 at the least. So I did the online thing, requested RMA number, printed the receipt with the barcode they wanted for the outside of the box, dug up an ESD bag and some bubblewrap packaging, return address was in Singapore - Flextronics, which is familiar as I used to work for the Australian arm of the company they recently took over (also a contract manufaturer, dealing with warranty items - small world).

Cost of registered postage was a not insignificant ~$23.... realistic expectation: I'd get a refurbished drive of the same model (and they won't tell you it's a refurb) but reading this thread it seems the HD makers sometimes replace with current day (ie. larger capacity) drives.

Eevo · 5th February 2009, 6:54 PM

well i got my seagate back from rma., it says on it "certified repaired hdd". only took them 6 weeks

seshjuan · 16th February 2009, 1:26 PM

im about to rma a seagate drive, and the instructions say to give them a printed out mailing sticker with your address for when they send you a new drive back. i havnt got a printer and dont want to do this, can anyone tell me that its not necesary?

FatBoyNotSoSlim · 16th February 2009, 1:35 PM

Just did another Seagate last week, well 2 weeks ago now, painless as ever. Signup online, print shipping label, stick to shipping package, roll up drive in bubble wrap, send to Synex Sydney, they get it next day, next day new drive shipped from Singapore, get drive via courier day after.

Quote:

Originally Posted by Eevo

well i got my seagate back from rma., it says on it "certified repaired hdd". only took them 6 weeks

Something must have gone wrong there? Did you send it to Sydney or their base in Singapore?

Quote:

Originally Posted by seshjuan

im about to rma a seagate drive, and the instructions say to give them a printed out mailing sticker with your address for when they send you a new drive back. i havnt got a printer and dont want to do this, can anyone tell me that its not necesary?

I never saw that?
Although, their printed label had my name and address in the top right (American return to sender style), but I thought it was more of a matter of them getting the drive, varifying the SN, logging it with their system, and that system tells Singapore to send me a new drive....

Edit: Had WD 500gb IDE start filling with bad sectors overnight (aka: uT started to error on me, so only detected overnight) so might have another drive to RMA... Don't think I've done a WD yet. Hopefully I can save the data.... its my pr0n drive

seshjuan · 16th February 2009, 1:42 PM

ah yeh i'll just print out that page with their adress/ram number and my address then. thanks.
also, i have a cardboard mailing box, and am planning to wrap the drive in an anti static bag and bubble wrap. you think that would be ok? in their terms and conditions they say the warranty may be void if improperly packaged (ie bubble wrap) but im sure ive heard of people using it before ?

FatBoyNotSoSlim · 16th February 2009, 2:00 PM

Quote:

Originally Posted by seshjuan

ah yeh i'll just print out that page with their adress/ram number and my address then. thanks.
also, i have a cardboard mailing box, and am planning to wrap the drive in an anti static bag and bubble wrap. you think that would be ok? in their terms and conditions they say the warranty may be void if improperly packaged (ie bubble wrap) but im sure ive heard of people using it before ?

Should be fine. Then return the drive to you in a 25x20x20cm box with the drive in the middle. I sent mine to them in a padded ~20x15cm mailing satchel, with the drive in a clamshell, and that wrapped in a foam I have. Was a snug fit, but very padded for the drive.

kr0k · 2nd March 2009, 1:39 PM

i had a 2day turnaround with my seagate, dropped it off tuesday arvo to the depot at UPS in botany, by thursday arvo I had the replacement drive in my hands, they replaced a 200gig for a 250giger, all up very happy

Glide · 2nd March 2009, 4:42 PM

RMA'd my samsung 500GB, only took about 5 days to get a new one.

berto · 4th March 2009, 11:51 PM

Guys,
will samsung RMA without a receipt? or is this a must have for them?
I can't find my recepit for them anywhere but the drive isn't even detecting.

matto20v · 5th March 2009, 1:29 AM

Quote:

Originally Posted by berto

Guys,
will samsung RMA without a receipt? or is this a must have for them?
I can't find my recepit for them anywhere but the drive isn't even detecting.

I wouldn't bother mate.

The replacement Samsung drive is probably going to die in a couple of months time anyway.

Its a joke and it's happened to me too many times now.

standby. · 17th March 2009, 10:16 PM

I had a faulty wd 1b caviar black which i purchased from pc case gear
i sent it back and they sent a replacement out

Bionic · 20th March 2009, 11:57 AM

Samsung will RMA with out a reciept. This week I did just that.
Had a faulty 400gb HD. Emailed them asking whats required. they sent me a form to fill out and Email back. Within 20 mins I had my RMA number. Couriered it up there on Tuesday. Received the replacement today.

So so easy..

nullability · 29th March 2009, 10:19 AM

Did my first HDD RMA!

Sent my seagate off to sydney (regular post) and got the replacement in about a week.

Packaged using a Seashell + bubble wrap. The process was very easy to deal with - email notifications all the way and tracked the delivery of the replacement.

Somewhat disappointed the replacement was the same old model (7200.10 320GB)

Working perfectly though.

civ3 · 9th April 2009, 2:22 PM

Quote:

Originally Posted by kr0k

i had a 2day turnaround with my seagate, dropped it off tuesday arvo to the depot at UPS in botany, by thursday arvo I had the replacement drive in my hands, they replaced a 200gig for a 250giger, all up very happy

I'm going to rma my faulty drive too. Just wonder if you put your drive in a proper package or just the bare drive. Are they open in the weekend? Thanks.

civ3.

16th January 2009, 4:17 PM	#332
Onyx Member Join Date: Jun 2001 Location: NSW Posts: 4,264	My first time RMA'ing a hard drive today - not because I haven't had them fail, but when they do they just end up in a pile and left untouched... (I went thru that pile today, and disassembled one for fun - a Maxtor 4GB with manufacture date of 1996, but that's another story). So I was pleasantly surprised my failed WD2500JS drive had a date of manufacture of April 2006; given WD's std 3 yr warranty, it was covered upto Apr 2009 at the least. So I did the online thing, requested RMA number, printed the receipt with the barcode they wanted for the outside of the box, dug up an ESD bag and some bubblewrap packaging, return address was in Singapore - Flextronics, which is familiar as I used to work for the Australian arm of the company they recently took over (also a contract manufaturer, dealing with warranty items - small world). Cost of registered postage was a not insignificant ~$23.... realistic expectation: I'd get a refurbished drive of the same model (and they won't tell you it's a refurb) but reading this thread it seems the HD makers sometimes replace with current day (ie. larger capacity) drives. __________________ Q9300@3.0Ghz, Asus P5Q-E, Kingston HyperX DDR2-1066 4GB, Gigabyte GTX560Ti, 2xWD 500GB RAID-0, WD1002FAEX 1TB Caviar Black, WD20EARS 2TB Caviar Green, Seasonic S12+ 550W PSU in CM 690-II Case. Dell E248WFP 24" monitor. MBP 13" C2D 2.4G/4GB/250GB.

16th February 2009, 1:26 PM	#334
seshjuan Member Join Date: Oct 2003 Location: Brisbane Posts: 809	im about to rma a seagate drive, and the instructions say to give them a printed out mailing sticker with your address for when they send you a new drive back. i havnt got a printer and dont want to do this, can anyone tell me that its not necesary? __________________ OCAU MetaL Club Member #77 last fm

16th February 2009, 1:42 PM	#336
seshjuan Member Join Date: Oct 2003 Location: Brisbane Posts: 809	ah yeh i'll just print out that page with their adress/ram number and my address then. thanks. also, i have a cardboard mailing box, and am planning to wrap the drive in an anti static bag and bubble wrap. you think that would be ok? in their terms and conditions they say the warranty may be void if improperly packaged (ie bubble wrap) but im sure ive heard of people using it before ? __________________ OCAU MetaL Club Member #77 last fm

2nd March 2009, 1:39 PM	#338
kr0k Member Join Date: May 2002 Posts: 1,385	i had a 2day turnaround with my seagate, dropped it off tuesday arvo to the depot at UPS in botany, by thursday arvo I had the replacement drive in my hands, they replaced a 200gig for a 250giger, all up very happy __________________ successful trades: SHRUÐE, issoho, Craigleberry, anth101, schmoove, kogi, Sipheren, Xenolah, 8MadDog8, TERRA Operative, RoSWeLL, elmo06, master.Cuong, danstheman, Someone11, Spada, Gorfang, Siggi.

20th March 2009, 11:57 AM	#343
Bionic Member Join Date: Jun 2001 Location: Wollongong - NSW Posts: 3,234	Samsung will RMA with out a reciept. This week I did just that. Had a faulty 400gb HD. Emailed them asking whats required. they sent me a form to fill out and Email back. Within 20 mins I had my RMA number. Couriered it up there on Tuesday. Received the replacement today. So so easy.. __________________ OCAU OFFICIAL CHAIR RAVER'S SOCIETY MEMBER #5 Computer games don't affect kids. I mean if Pacman affected our generation as kids, we'd all run around in a darkened room munching on pills and listening to repetitive music.. ummm Hold on a sec yes it has Last edited by Bionic; 20th March 2009 at 12:02 PM.

5th February 2009, 6:54 PM	#333
Eevo (Banned or Deleted) Join Date: Jan 2007 Location: The Eternal Void Posts: 1,664	well i got my seagate back from rma., it says on it "certified repaired hdd". only took them 6 weeks

2nd March 2009, 4:42 PM	#339
Glide Member Join Date: Aug 2002 Location: Sydney Posts: 1,067	RMA'd my samsung 500GB, only took about 5 days to get a new one.

4th March 2009, 11:51 PM	#340
berto Member Join Date: Jul 2004 Posts: 26	Guys, will samsung RMA without a receipt? or is this a must have for them? I can't find my recepit for them anywhere but the drive isn't even detecting.

17th March 2009, 10:16 PM	#342
standby. Member Join Date: Feb 2009 Location: Sydney, Australia Posts: 118	I had a faulty wd 1b caviar black which i purchased from pc case gear i sent it back and they sent a replacement out

29th March 2009, 10:19 AM	#344
nullability Member Join Date: Jan 2008 Location: Melbourne Posts: 6	Did my first HDD RMA! Sent my seagate off to sydney (regular post) and got the replacement in about a week. Packaged using a Seashell + bubble wrap. The process was very easy to deal with - email notifications all the way and tracked the delivery of the replacement. Somewhat disappointed the replacement was the same old model (7200.10 320GB) Working perfectly though.