Hard Drive RMAs - Page 6

frendy · 20th March 2004, 4:48 PM

Quote:

You should send it to whoever you received the RMA number from

I went to the seagate website so who did
i get my RMA number from? Seagate?

mareke · 20th March 2004, 5:40 PM

You are supposed to send it to the address given on the website you got the RMA from. You are better off getting a new RMA from the Australian distributor of Seagate drives which is Ingram Micro. Ingram Micro will accept Seagate drives as that is the name I was given when I rang Seagate and asked where to send a warranty claim. Then let Ingram Micro do the rest. Ingram Micro send warranty claim Seagate drives in bulk to the Seagate drives testing centre. You can telephone Ingram Micro on: 1300653333 requesting an RMA Request Facsimile Form and they will email you the form and you can fill it out and fax it back. They will issue you with an RMA number and then do as I described in my previous post. I did this recently with a Seagate drive and am just about to do it with another.

The Ingram Micro website is:

http://au.ingrammicro.com/corporate/corporate.jsp

PS:I just checked the Seagate website and you get the address to send it to by filling in the RMA number and country and you are then given the address of the nearest service centre which is likely to be the closest Ingram Micro office. However Ingram Micro won't have your RMA number since they didn't issue it so it would be an idea to ring them and ask if if they require an RMA number issued by them.

MoJoMaN · 20th March 2004, 11:45 PM

frendy,
You got your RMA from Seagate.
Package the drive as shown on their website.
Print an A4 page with the RA number at the top and the shipping address below it, (it might pay to put your return address on it too even though you gave it to them on their website) and stick it to the top of the box.
Example:

RA:123456
UPS SCS (AUSTRALIA) PTY LTD
1 INTERNATIONAL SQUARE TULLAMARINE VIC 3043
MELBOURNE AUSTRALIA

Put a copy of the RMA in the box
Take it down to Auspost or a courier of your choice and send it off.
You will get one sent to you from Singapore.

The only cost for you is when sending the drive to them.

mareke, you're making things more complex than they need to be.
He should already have an RA number, be stupid to trash it and get one from IM.

I've sent a heap of drives back over the years and average turn around is 2 - 3 weeks.

mareke · 21st March 2004, 12:44 AM

I outlined the way Seagate Customer Support advised me to do it but if he already has an RMA and is comfortable doing it the way you described that's fine. I only outlined my way of doing it because I thought he would have to send the drive overseas himself which would cost a lot. If that's not the case then he may as well do it the way you outlined. At least he has a choice now. The Ingram Micro way has the advantage of letting him speak to someone on the phone if he's not sure of something as well as being able to ring and check on the progress of the return if there is a holdup.

MAXKNOTT · 12th April 2004, 12:25 PM

i sent my HDD to singapore(western digital reps) on the
24/03/04.
a brand new HDD was sent to me on the3/04/04.
thats pretty snappy service in my book.
a big

to the people at WD

StratosFear · 29th April 2004, 6:50 PM

my ~2TB drive just died

Funnily enough this drive was also an RMA drive from seagate. 2 dead drives in just under a year. Thank god for the 3 year warranty.

50gb of porn down the drain. Thank god I can get it again off a friend of mine.

Most importantly I formatted dad's 20gb drive on the weekend and made a ghost image of the drive with about 1000 scanned documents that are very very crucial for him. I would have been fucked up big time had I lost them. For some reason I got the urge to back them up on 3 drives the day before this drive died. Boy am I releived.

Anyway here goes another RMA

(drive is an 80gb seagate)

matto20v · 29th April 2004, 6:54 PM

are you sure its the drives causing the greif?
2 problems with hdd's in one year
your PC recognising it at 2 terabyte?
are you sure its the drives and not the PC?

StratosFear · 29th April 2004, 7:08 PM

Yeah pc is recognising it as 2tb. And in the bios the name of the drive is all garbled.

The loud *CLICK CLICK* *=GRIND=* of the drive yesterday kind of suggests to me it is a hdd issue and not a PC issue.

But going to stick it in dads machine before sending it off to confirm.

DaveQB · 29th April 2004, 11:17 PM

How the heck ya get a 2 terabyte HDD ??

its a RAID right ??
and this drive is part of that RAID ???

StratosFear · 30th April 2004, 6:32 AM

Quote:

Originally posted by DaveQB
How the heck ya get a 2 terabyte HDD ??

its a RAID right ??
and this drive is part of that RAID ???

Nah it's an 80gb 7200.7 seagate.

When it fucked up it decided to act like a 2000gb drive

DaveQB · 30th April 2004, 7:22 AM

oic
makes sense now.

well back on topic

.....

I should be getting back my 2nd 120gig JB drive from WD very shortly. This is the 2nd one i have had replaced in as many months, both returned to me within 2 weeks from Singapore.

Very impressed with Western Digital

M4g3X0r · 12th May 2004, 3:45 AM

just posted one of my jb's over....... fingers crossed.

I was getting really high pitched noises and I couldnt even format it.

eva2000 · 18th May 2004, 1:34 PM

Well was reformatting my C partition on my 250GB Maxtor Maxline Plus2 and had a error saying my winxp pro cd couldn't write to the drive for some reason. At first thought it was my cd-rw drive playing up but on reboot SMART reported bad drive status. So using Maxtor PowerMax 4.06 tested the drive and came up with this

Code:

		MAXTOR POWERMAX LOG FILE
		-------------------------
 Maxtor PowerMax 4.06
 Date Tested: 05/19/2004
 Serial Number: Y61AJLBE            
 Model Number: Maxtor 7Y250P0                          
 FirmWareRev: YAR41BW0
 Cylinders per Drive: 486344
 Heads per Cylinder: 16
 SPT: 63
 Max LBA: 490234752
 Quick Test Result: Advanced Test Required
 Error Code: Y61000

		MAXTOR POWERMAX LOG FILE
		-------------------------
 Maxtor PowerMax 4.06
 Date Tested: 05/19/2004
 Serial Number: Y61AJLBE            
 Model Number: Maxtor 7Y250P0                          
 FirmWareRev: YAR41BW0
 Cylinders per Drive: 486344
 Heads per Cylinder: 16
 SPT: 63
 Max LBA: 490234752
 Advanced Test Result: FAILED
 Error Code: Y61S57

guess RMA time heh

Walt · 18th May 2004, 2:40 PM

Ouch - I assume you had that data backed up - given it's your livelihood I'd be surprised if not ...

About a year ago I had a new Maxtor Diamondmax SATA 120GB go belly-up. Took about 2-3 weeks for the RMA through the retailer.

tuapui · 18th May 2004, 2:42 PM

I had a 40Gb Maxtor DiamondPlus 8 go belly up as well, after less than 6 months usage...

20th March 2004, 5:40 PM	#77
mareke Member Join Date: Jun 2003 Location: Sydney, NSW Posts: 3,556	You are supposed to send it to the address given on the website you got the RMA from. You are better off getting a new RMA from the Australian distributor of Seagate drives which is Ingram Micro. Ingram Micro will accept Seagate drives as that is the name I was given when I rang Seagate and asked where to send a warranty claim. Then let Ingram Micro do the rest. Ingram Micro send warranty claim Seagate drives in bulk to the Seagate drives testing centre. You can telephone Ingram Micro on: 1300653333 requesting an RMA Request Facsimile Form and they will email you the form and you can fill it out and fax it back. They will issue you with an RMA number and then do as I described in my previous post. I did this recently with a Seagate drive and am just about to do it with another. The Ingram Micro website is: http://au.ingrammicro.com/corporate/corporate.jsp PS:I just checked the Seagate website and you get the address to send it to by filling in the RMA number and country and you are then given the address of the nearest service centre which is likely to be the closest Ingram Micro office. However Ingram Micro won't have your RMA number since they didn't issue it so it would be an idea to ring them and ask if if they require an RMA number issued by them. Last edited by mareke; 20th March 2004 at 7:31 PM.

20th March 2004, 11:45 PM	#78
MoJoMaN Member Join Date: Dec 2001 Location: Gold Coast, Qld, 4215 Posts: 560	frendy, You got your RMA from Seagate. Package the drive as shown on their website. Print an A4 page with the RA number at the top and the shipping address below it, (it might pay to put your return address on it too even though you gave it to them on their website) and stick it to the top of the box. Example: RA:123456 UPS SCS (AUSTRALIA) PTY LTD 1 INTERNATIONAL SQUARE TULLAMARINE VIC 3043 MELBOURNE AUSTRALIA Put a copy of the RMA in the box Take it down to Auspost or a courier of your choice and send it off. You will get one sent to you from Singapore. The only cost for you is when sending the drive to them. mareke, you're making things more complex than they need to be. He should already have an RA number, be stupid to trash it and get one from IM. I've sent a heap of drives back over the years and average turn around is 2 - 3 weeks. __________________ People I've traded with.

21st March 2004, 12:44 AM	#79
mareke Member Join Date: Jun 2003 Location: Sydney, NSW Posts: 3,556	I outlined the way Seagate Customer Support advised me to do it but if he already has an RMA and is comfortable doing it the way you described that's fine. I only outlined my way of doing it because I thought he would have to send the drive overseas himself which would cost a lot. If that's not the case then he may as well do it the way you outlined. At least he has a choice now. The Ingram Micro way has the advantage of letting him speak to someone on the phone if he's not sure of something as well as being able to ring and check on the progress of the return if there is a holdup. Last edited by mareke; 21st March 2004 at 4:01 PM.

12th April 2004, 12:25 PM	#80
MAXKNOTT Member Join Date: Aug 2003 Location: west melbourne Posts: 1,735	RMA HDD to WD i sent my HDD to singapore(western digital reps) on the 24/03/04. a brand new HDD was sent to me on the3/04/04. thats pretty snappy service in my book. a big to the people at WD __________________ 500+GOODTRADES PC&MAC user RAMPAGE FAN

29th April 2004, 6:50 PM	#81
StratosFear Member Join Date: Jun 2001 Location: Melbourne, Australia Posts: 7,686	my ~2TB drive just died Funnily enough this drive was also an RMA drive from seagate. 2 dead drives in just under a year. Thank god for the 3 year warranty. 50gb of porn down the drain. Thank god I can get it again off a friend of mine. Most importantly I formatted dad's 20gb drive on the weekend and made a ghost image of the drive with about 1000 scanned documents that are very very crucial for him. I would have been fucked up big time had I lost them. For some reason I got the urge to back them up on 3 drives the day before this drive died. Boy am I releived. Anyway here goes another RMA (drive is an 80gb seagate) Last edited by StratosFear; 29th April 2004 at 6:51 PM.

29th April 2004, 6:54 PM	#82
matto20v Member Join Date: Nov 2003 Location: Perth, Western Australia Posts: 213	are you sure its the drives causing the greif? 2 problems with hdd's in one year your PC recognising it at 2 terabyte? are you sure its the drives and not the PC? __________________ [laptop: Ibm R52 P-M 1.7ghz 512mb 40gb 15"TFT DVDRW 802.11g] [workstation: Dual core 2.6ghz 2gb 500gb DVDRW 17"TFT 10/100/1000] [home theatre: Playstation 3 with Panasonic 42" Plasma] [server: P4 2.4ghz 2.5Tb 10/100/1000 fedora15]

29th April 2004, 7:08 PM	#83
StratosFear Member Join Date: Jun 2001 Location: Melbourne, Australia Posts: 7,686	Yeah pc is recognising it as 2tb. And in the bios the name of the drive is all garbled. The loud CLICK CLICK =GRIND= of the drive yesterday kind of suggests to me it is a hdd issue and not a PC issue. But going to stick it in dads machine before sending it off to confirm.

29th April 2004, 11:17 PM	#84
DaveQB Member Join Date: Apr 2002 Location: Narellan, Sydney Posts: 2,659	How the heck ya get a 2 terabyte HDD ?? its a RAID right ?? and this drive is part of that RAID ??? __________________ AMD Phenom X6 1090t @3,600 Mhz (stock) \| GA 870A-UD3 \| Corsair 16GB DDR3 1333 \| GTS 250 stock \| 6TB of storage \| Running Linux Mint 13 \| trades \|\| My Blog \|\| Linux User 417163 \|\| Twitter \|\| Vegan Australia

30th April 2004, 7:22 AM	#86
DaveQB Member Join Date: Apr 2002 Location: Narellan, Sydney Posts: 2,659	oic makes sense now. well back on topic ..... I should be getting back my 2nd 120gig JB drive from WD very shortly. This is the 2nd one i have had replaced in as many months, both returned to me within 2 weeks from Singapore. Very impressed with Western Digital __________________ AMD Phenom X6 1090t @3,600 Mhz (stock) \| GA 870A-UD3 \| Corsair 16GB DDR3 1333 \| GTS 250 stock \| 6TB of storage \| Running Linux Mint 13 \| trades \|\| My Blog \|\| Linux User 417163 \|\| Twitter \|\| Vegan Australia

12th May 2004, 3:45 AM	#87
M4g3X0r Member Join Date: Mar 2002 Location: Melbourne Posts: 3,661	just posted one of my jb's over....... fingers crossed. I was getting really high pitched noises and I couldnt even format it. __________________ I hate metal these days its all so fake and full of posers. I prefer listening to emo above anything these days. My favorite band is Simple plan followed very closely by Dashboard Confessional.

18th May 2004, 1:34 PM	#88
eva2000 DDR1/DDR2/DDR3 Addict Join Date: Jun 2001 Location: Brisbane, Australia Posts: 21,887	Well was reformatting my C partition on my 250GB Maxtor Maxline Plus2 and had a error saying my winxp pro cd couldn't write to the drive for some reason. At first thought it was my cd-rw drive playing up but on reboot SMART reported bad drive status. So using Maxtor PowerMax 4.06 tested the drive and came up with this Code: MAXTOR POWERMAX LOG FILE ------------------------- Maxtor PowerMax 4.06 Date Tested: 05/19/2004 Serial Number: Y61AJLBE Model Number: Maxtor 7Y250P0 FirmWareRev: YAR41BW0 Cylinders per Drive: 486344 Heads per Cylinder: 16 SPT: 63 Max LBA: 490234752 Quick Test Result: Advanced Test Required Error Code: Y61000 MAXTOR POWERMAX LOG FILE ------------------------- Maxtor PowerMax 4.06 Date Tested: 05/19/2004 Serial Number: Y61AJLBE Model Number: Maxtor 7Y250P0 FirmWareRev: YAR41BW0 Cylinders per Drive: 486344 Heads per Cylinder: 16 SPT: 63 Max LBA: 490234752 Advanced Test Result: FAILED Error Code: Y61S57 guess RMA time heh __________________ * Questions about memory? No PMs Ask on forums * i7 980X Club @4844mhz H20 * Asus P6T6 WS Revo - W3540 @4821 H20 \| W3570 @4997Mhz H20 \| DFI UT X58-T3EH8 USB3.0

18th May 2004, 2:40 PM	#89
Walt Member Join Date: Apr 2002 Location: Auckland, NZ Posts: 2,390	Ouch - I assume you had that data backed up - given it's your livelihood I'd be surprised if not ... About a year ago I had a new Maxtor Diamondmax SATA 120GB go belly-up. Took about 2-3 weeks for the RMA through the retailer. __________________ Cheers A64 3200+ @2.44GHz @ 1.45v Winchester \| TT Polo 735 HSF \| Asus A8N-SLI Deluxe \| 2 x 512MB Kingston HyperX PC3200 BH-5 @ 203MHz 2-2-2-6 @ 2.9v \| 2x Albatron PC6600GT SLI @550/1150 \| 2x Raptors in RAID0 \| NEC 3500A \| Samsung 172X TFT \| TT Shark w/Antec 550W TC PSU \|

18th May 2004, 2:42 PM	#90
tuapui Member Join Date: Aug 2001 Location: Lower North Shore, Sydney Posts: 1,779	I had a 40Gb Maxtor DiamondPlus 8 go belly up as well, after less than 6 months usage... __________________ FS: None Past Successful Trades: I can provide a list (OCAU=355, SGL=9, EYO=9, Tweakers=5, Austech=5 individuals). Folding@Home: 8000 Club, 200000 Milestone Retired.