bpa closed the WRONG account

Waigouren · 12th July 2001, 7:40 PM

ok.. so i wanted to have my adsl account closed due to the aup thing. so i send the e-mail to the correct address stating the account number of my adsl account, username p/w etc. etc.

I get an email back saying that yes my request has been acknowledged and to wait for further instructions. I also have a bpa cable account (poor me) and wanted to check my usage.. guess what i try to log on and it says invalid password... then it begins...

I call bpa and ask what the hell is going on. "Oh we thought you wanted your cable account closed, so thats what we did".

You can imagine my frustration at this point in time when I tried to explain that i specified the adsl account number. Then they tried to hit me with a breach of contract fee... not happy jan.
Suffice to say a few choice words were had to the poor sap on the other end of the line.

So they reset my cable account password, and have the nerve to tell me that my adsl account is STILL active.. when i told them to close it as per my e-mail ... " Sorry you have to call activations on monday" ...

ffs... telstra you truly are the weakest link.

Regal · 12th July 2001, 9:35 PM

lol thats pretty bad I must say

Dr Kildare · 12th July 2001, 10:05 PM

Mmmmmmmm Telstra are pretty crap... Anybody want to buy my shares?

auenf · 13th July 2001, 2:18 PM

nah, buy my T2 shares

12th July 2001, 7:40 PM	#1
Waigouren Member Join Date: Jun 2001 Location: Kaohsiung, Taiwan Posts: 9	bpa closed the WRONG account ok.. so i wanted to have my adsl account closed due to the aup thing. so i send the e-mail to the correct address stating the account number of my adsl account, username p/w etc. etc. I get an email back saying that yes my request has been acknowledged and to wait for further instructions. I also have a bpa cable account (poor me) and wanted to check my usage.. guess what i try to log on and it says invalid password... then it begins... I call bpa and ask what the hell is going on. "Oh we thought you wanted your cable account closed, so thats what we did". You can imagine my frustration at this point in time when I tried to explain that i specified the adsl account number. Then they tried to hit me with a breach of contract fee... not happy jan. Suffice to say a few choice words were had to the poor sap on the other end of the line. So they reset my cable account password, and have the nerve to tell me that my adsl account is STILL active.. when i told them to close it as per my e-mail ... " Sorry you have to call activations on monday" ... ffs... telstra you truly are the weakest link.

12th July 2001, 10:05 PM	#3
Dr Kildare Member Join Date: Jun 2001 Location: Melbourne Posts: 3,877	Mmmmmmmm Telstra are pretty crap... Anybody want to buy my shares? __________________ Notebook: Apple 15" MacBook Pro 2.4GHz (Penryn) File Server: Dell PowerEdge SC430 3.4GHz (Presler)

13th July 2001, 2:18 PM	#4
auenf Member Join Date: Jun 2001 Location: South Camden NSW Posts: 373	nah, buy my T2 shares __________________ mmmmmmmmmm, light toast.... http://www.nitroware.net

12th July 2001, 9:35 PM	#2
Regal Member Join Date: Jun 2001 Location: Melbourne Posts: 127	lol thats pretty bad I must say