Day 2 of Blackberry Outage

Brainy · 7th July 2005, 2:45 PM

Well, rang Telstra again today becuase the blackberry gprs is still out.
I told them there was a trickle of emails that came through at abou t5pm last night but nothing since.
They advise that their main link is down, and their backup link has failed due to config mismatch. They also have no ETA but hope it will be resolved tonight...
Just thought I would let everyone know in case you guys also have head huncho's jumping up and down

krayzeee · 7th July 2005, 4:45 PM

Where do you live?

fR33z3 · 7th July 2005, 9:55 PM

haha i've had clients who earn more money in a month than I earn in a year breathing fire down the back of my neck over this.....and I only just found out this afternoon....does telstra have a systems status page for this?

Daiz · 16th July 2005, 9:40 PM

Quote:

Originally Posted by krayzeee

Where do you live?

doesn't matter where you live. When a link is down to the blackberry infrastructure, all of that carrier's blackberry users are affected no matter their location

lazed · 28th July 2005, 7:23 PM

Quote:

Originally Posted by Daiz

doesn't matter where you live. When a link is down to the blackberry infrastructure, all of that carrier's blackberry users are affected no matter their location

There's a bit more redundancy than that.

dink · 29th July 2005, 5:40 AM

Fuck eh. I have about 100 Blackberry user's in my company. At the time I had to send an email (oh the irony) around saying the service is down.

My understanding is that all emails sent to blackberries go through the RIM network. Apparently the link from the Telstra network to the RIM network was down. I just got the bill yesterday, I wonder how much they refunded for the 2 day outage?

Daiz · 29th July 2005, 11:09 PM

Quote:

Originally Posted by lazed

There's a bit more redundancy than that.

There certainly is redundancy but if Telstra are no longer able to communicate with the RIM infrastructure for whatever reason then everyone using the Blackberry service on the Telstra network will be affected,no matter how many redundant lines, spare routers or pedaling moneys

caspian · 31st July 2005, 11:27 AM

Quote:

Originally Posted by dink

Apparently the link from the Telstra network to the RIM network was down.

er, what? a RIM is a component of the PSTN voice network.

Daiz · 31st July 2005, 12:47 PM

RIM = Research In Motion; The company who make/own Blackberry

BrokenPoTs · 1st August 2005, 2:45 PM

lol, damn rim is out again at 1:58. its 3:13 and telstra won't even say if were using the redundant line or not

dink · 2nd August 2005, 5:45 AM

Quote:

Originally Posted by BrokenPoTs

lol, damn rim is out again at 1:58. its 3:13 and telstra won't even say if were using the redundant line or not

Why do you say that?

I have not had any problems.

BrokenPoTs · 3rd August 2005, 11:12 PM

well the bes server in adelaide wasn't communicating properly. was fixed just shortly after a post. must have been something small but still but no details were enclosed other than it was affecting a few other customers.

Daiz · 4th August 2005, 7:30 PM

Quote:

Originally Posted by BrokenPoTs

well the bes server in adelaide wasn't communicating properly. was fixed just shortly after a post. must have been something small but still but no details were enclosed other than it was affecting a few other customers.

many larger corporate customers get diluted network outage reports so it can be passed on to their various internal customers. You may want to ask telstra if you can be included in this mailing list

7th July 2005, 2:45 PM	#1
Brainy Member Join Date: May 2002 Posts: 341	Day 2 of Blackberry Outage Well, rang Telstra again today becuase the blackberry gprs is still out. I told them there was a trickle of emails that came through at abou t5pm last night but nothing since. They advise that their main link is down, and their backup link has failed due to config mismatch. They also have no ETA but hope it will be resolved tonight... Just thought I would let everyone know in case you guys also have head huncho's jumping up and down

7th July 2005, 9:55 PM	#3
fR33z3 Member Join Date: Jul 2001 Location: Perth Posts: 1,885	haha i've had clients who earn more money in a month than I earn in a year breathing fire down the back of my neck over this.....and I only just found out this afternoon....does telstra have a systems status page for this? __________________ Nothing here. Please move on.

31st July 2005, 12:47 PM	#9
Daiz Member Join Date: May 2002 Location: Narellan, Sydney Posts: 963	RIM = Research In Motion; The company who make/own Blackberry __________________ Harlan Ellison - "The two most common elements in the universe are hydrogen and stupidity."

7th July 2005, 4:45 PM	#2
krayzeee Member Join Date: Jun 2002 Location: Sydney Posts: 474	Where do you live?

1st August 2005, 2:45 PM	#10
BrokenPoTs Member Join Date: Jun 2002 Posts: 180	lol, damn rim is out again at 1:58. its 3:13 and telstra won't even say if were using the redundant line or not

3rd August 2005, 11:12 PM	#12
BrokenPoTs Member Join Date: Jun 2002 Posts: 180	well the bes server in adelaide wasn't communicating properly. was fixed just shortly after a post. must have been something small but still but no details were enclosed other than it was affecting a few other customers.