dead pixels considered faulty?

Entity · 27th December 2005, 7:27 PM

i bought a brand new compaq presario from harvey norman today and when i brought it home and turned it on i found that it had a dead pixel

i asked a friend and he said that unless there are more than 3 dead pixels that i'm left high and dry because warranty won't cover it and i wont get a replacement

is this right? i feel pretty ripped off having paid full price for something that is essentially considered faulty and sold at very discounted prices elsewhere.

DavoRulz · 27th December 2005, 8:25 PM

Check your warranty policy, but you may be left up the creek. Alternatively, check HN's money back guarantee, I know at officeworks you have 30 days to return it if you're not happy with the product. Return for a refund maybe?

awakening · 27th December 2005, 8:29 PM

Stuff checking you warrenty. Just take it back and ask for another one.

Kore_5022 · 27th December 2005, 9:52 PM

Quote:

Originally Posted by awakening

Stuff checking you warrenty. Just take it back and ask for another one.

dont ask DEMAND. Like id go in there and dont take no for an answer. If they dont have the exact one in stock see if they will give you the next model up or the equivelant in another brand although thats highly highly unlikely.

IF they wont replace it get your money back and buy it from another store.

DavoRulz · 27th December 2005, 9:59 PM

You guys don't seem to understand. A dead pixel is a manufacturing limitation of LCD's. If there's a specific clause pertaining to dead pixels in the warranty of the notebook he may not be entitled to a replacement.

Entity · 28th December 2005, 1:14 PM

update:
went in today and was able to swap it for a new one

the manager did say that compaq doesnt recognise dead pixels as a fault per-se as they claim its just a manufacturing limitation of LCDs

oh well.. i posted in my cash back and they better give it to me even though the receipt says "returned" and not exchanged.

saboteurEK · 28th December 2005, 1:47 PM

My Toshiba Portege had a dead pixel. I got over it.

shadowman · 28th December 2005, 7:09 PM

Quote:

Originally Posted by saboteurEK

My Toshiba Portege had a dead pixel. I got over it.

Whats good for some, isn't for others. I'm ok with a dead pixel near the bezel of the screen, but if its smack bang in the centre, it really annoys me. Even more annoying are bright pixels.

27th December 2005, 7:27 PM	#1
Entity Member Join Date: Apr 2002 Location: Sydney Posts: 2,107	dead pixels considered faulty? i bought a brand new compaq presario from harvey norman today and when i brought it home and turned it on i found that it had a dead pixel i asked a friend and he said that unless there are more than 3 dead pixels that i'm left high and dry because warranty won't cover it and i wont get a replacement is this right? i feel pretty ripped off having paid full price for something that is essentially considered faulty and sold at very discounted prices elsewhere. __________________ Successful trades: !JonZap! (Nokia 8210), CrYpTo (LG 7100), mr sti (Nokia 8250), danieln (NEC e616), sha (nokia 6610)

27th December 2005, 8:25 PM	#2
DavoRulz Member Join Date: Jul 2003 Location: Lismore, North NSW Posts: 3,428	Check your warranty policy, but you may be left up the creek. Alternatively, check HN's money back guarantee, I know at officeworks you have 30 days to return it if you're not happy with the product. Return for a refund maybe? __________________ Desktop: i7 920\|EX58-DS4\|6gb GeIL DDR3\|GTX 285\|Audigy ES\|1Tb\|P160\|SP 2.0 500w\|BenQ FP202w WoW: Smashfist - 80 Ret Paladin, GM of <Tortured Reality>, 5th ranked Alliance guild on Jubei'Thos Ride: 1997 SS Commodore - 304ci - FOR SALE $8000 ONO

27th December 2005, 9:59 PM	#5
DavoRulz Member Join Date: Jul 2003 Location: Lismore, North NSW Posts: 3,428	You guys don't seem to understand. A dead pixel is a manufacturing limitation of LCD's. If there's a specific clause pertaining to dead pixels in the warranty of the notebook he may not be entitled to a replacement. __________________ Desktop: i7 920\|EX58-DS4\|6gb GeIL DDR3\|GTX 285\|Audigy ES\|1Tb\|P160\|SP 2.0 500w\|BenQ FP202w WoW: Smashfist - 80 Ret Paladin, GM of <Tortured Reality>, 5th ranked Alliance guild on Jubei'Thos Ride: 1997 SS Commodore - 304ci - FOR SALE $8000 ONO

28th December 2005, 1:14 PM	#6
Entity Member Join Date: Apr 2002 Location: Sydney Posts: 2,107	update: went in today and was able to swap it for a new one the manager did say that compaq doesnt recognise dead pixels as a fault per-se as they claim its just a manufacturing limitation of LCDs oh well.. i posted in my cash back and they better give it to me even though the receipt says "returned" and not exchanged. __________________ Successful trades: !JonZap! (Nokia 8210), CrYpTo (LG 7100), mr sti (Nokia 8250), danieln (NEC e616), sha (nokia 6610)

28th December 2005, 1:47 PM	#7
saboteurEK Member Join Date: Mar 2004 Location: Brisbane Posts: 145	My Toshiba Portege had a dead pixel. I got over it. __________________ MegaSquirt and other MX-5 DIY guides at ozmx5.com

27th December 2005, 8:29 PM	#3
awakening Member Join Date: Aug 2005 Location: Brisbane Posts: 33	Stuff checking you warrenty. Just take it back and ask for another one.