Dell Theft Protection

tjmc · 28th June 2006, 1:01 PM

Hi,

My house got broken into and my Spec'd up Dell Inspiron 9400 Laptop got stolen. Along with my LCD TV, Xbox 360, DVD players etc... the list goes on really...

Unfortunately my contents insurance might not cover the laptop, however I have contacted Dell in relation to it as it came with 3 years Theft protection. So i have to provide photos of the forced breakin (which i have) and the police report (which i have the number for etc...). Once i send this to dell, they then investigate it.

I was just wondering if anyone has ever been through this process or know anyone who has? I am just concerned that they will replace it with a crappy one with have the specs of the one i got?

The one i had, included upgraded ram to 2g etc... So the only replacement i can assume would be the new XPS with 2G Ram with same warranty etc as my old one did?

Thanks
T

SLATYE · 28th June 2006, 3:34 PM

I don't see why they'd replace your Inspiron 9400 with an XPS - why wouldn't they just give you another Inspiron 9400?

The laptop will probably be replaced by one with the same configuration that yours had when you bought it (if you upgraded anything after buying it, Dell won't replace that for you).

keenie · 28th June 2006, 11:01 PM

Quote:

Originally Posted by SLATYE

I don't see why they'd replace your Inspiron 9400 with an XPS - why wouldn't they just give you another Inspiron 9400?

The laptop will probably be replaced by one with the same configuration that yours had when you bought it (if you upgraded anything after buying it, Dell won't replace that for you).

Have to agree here. As Dell still sell the i9400, that's what your replacement will be.

But yeah, when replacing systems, Dell will try and match the origional purchase specs as close as posible. If a part has since been superseeded (eg: the 7800Go due to heat issues.
IIRC the 9400 originally came with the 7800Go didn't it?) and is unavailable, it is replaced with the 'new' part (eg: in the 7800Go's case, the 7900GS), but that's the limit of "upgrading" one should expect
AFAIK aftermarket upgrades arn't covered (kinda obvious tho) and odds on, the warranty will carry over from the stolen Laptop

tjmc · 29th June 2006, 5:21 AM

Sorry i did not realise they still had the 9400 available for sale...

Mainly because when i was looking at the 9400 i just went to the Dell site and clicked on Gaming and the 9400 came up, and now its the XPS, i i just assumed.

Oh well the 9400 is still awesome laptop, might not be as good as the XPS, but im happy with that, as long as i get what i lost back. Biggest pain in the arse is all the porgrams and documents (especially some of my recent uni work) thats the biggest pain i guess.

I wonder if they will let me put in a bit extra and get the upgrade to the XPS? hmmmm... probably not as their insurance company will probably track that sort of thing. Oh well...

Thanks
T

pongie · 29th June 2006, 8:25 AM

just curious... why would your content insurance not cover the laptop? Isn't that the whole point of content insurance? To cover all content?

tjmc · 29th June 2006, 8:40 AM

Yeah up to a certain dollar amount, but most policys do not cover mobile phones and laptops.

I could have got it put on the policy as a seperate item, however, as its not my place and i am just living there temporarily (with parents), it was not on the policy.

I have sent everything off to Dell, and hopefully hear something back soon.

Thanks
T

pongie · 29th June 2006, 12:51 PM

I should cover it still... but like you said there may be a cap to the value they will cover.

Brett · 29th June 2006, 1:07 PM

Quote:

Originally Posted by tjmc

Yeah up to a certain dollar amount, but most policys do not cover mobile phones and laptops.

or cameras, telescopes, gps gear, diving equipment.

MrShorty · 29th June 2006, 1:33 PM

i know someone that went through dell's theft protection red tape

They rejected his claims saying the photo's didnt show enough breakage, so he took some more photos of the window which they broke in through and they finally accepted the claim. The laptop was the 9300, spec'd up too, so Dell replaced the whole thing with an identical 9300 with mouse, bag and sht that had been ordered with it in the first place.

I would like to see if anyone has been able to successfully request a different laptop - for eg inspiron 640m (to the same $ value) to replace the inspiron 9400 or maybe a fully loaded desktop (to the same $ value) replacing a laptop if they no longer required a laptop

pongie · 29th June 2006, 3:31 PM

Quote:

Originally Posted by Brett

or cameras, telescopes, gps gear, diving equipment.

Just checked my policy with CGU, it covers everything!

Though anything that's mobile and ca be run off a battery there's a cap of $1250 per item upto $5000 total (unless it's indivdually listed in the policy)

Varuna · 29th June 2006, 5:45 PM

Quote:

Originally Posted by keenie

Have to agree here. As Dell still sell the i9400, that's what your replacement will be.

But yeah, when replacing systems, Dell will try and match the origional purchase specs as close as posible.

My Inspiron 9200 (2ghz, 1.5GB ram, 80GB 5400rpm hdd, Radeon 9700) came back as a Inspiron 9400, 7900go, 2ghz core duo, 2GB ram and a 100GB 5400rpm HDD.

MrShorty · 29th June 2006, 5:53 PM

Quote:

Originally Posted by Varuna

My Inspiron 9200 (2ghz, 1.5GB ram, 80GB 5400rpm hdd, Radeon 9700) came back as a Inspiron 9400, 7900go, 2ghz core duo, 2GB ram and a 100GB 5400rpm HDD.

Thats quite a good upgrade

Did they ask u first about the changes and did they give u any different options for you to choose?

28th June 2006, 1:01 PM	#1
tjmc Member Join Date: Jun 2002 Location: Brisbane Posts: 493	Dell Theft Protection Hi, My house got broken into and my Spec'd up Dell Inspiron 9400 Laptop got stolen. Along with my LCD TV, Xbox 360, DVD players etc... the list goes on really... Unfortunately my contents insurance might not cover the laptop, however I have contacted Dell in relation to it as it came with 3 years Theft protection. So i have to provide photos of the forced breakin (which i have) and the police report (which i have the number for etc...). Once i send this to dell, they then investigate it. I was just wondering if anyone has ever been through this process or know anyone who has? I am just concerned that they will replace it with a crappy one with have the specs of the one i got? The one i had, included upgraded ram to 2g etc... So the only replacement i can assume would be the new XPS with 2G Ram with same warranty etc as my old one did? Thanks T

28th June 2006, 3:34 PM	#2
SLATYE SLATYE, not SLAYTE Join Date: Nov 2002 Location: Canberra Posts: 21,040	I don't see why they'd replace your Inspiron 9400 with an XPS - why wouldn't they just give you another Inspiron 9400? The laptop will probably be replaced by one with the same configuration that yours had when you bought it (if you upgraded anything after buying it, Dell won't replace that for you). __________________ Main system: Pentium-D 805 \| 1GB (2x 512MB) PQI DDR400 \| Gigabyte 8I865GMK-775 \| Xtreama Radeon 9800Pro with Zalman ZM-80HP-D \| 320GB WD SATA HDD \| Antec SmartPower 2.0 500w Laptop: Compal EL80 \| C2D T7200 \| 320GB Fujistu HDD \| 2GB DDR2-667 \| GF Go 7600

29th June 2006, 5:21 AM	#4
tjmc Member Join Date: Jun 2002 Location: Brisbane Posts: 493	Sorry i did not realise they still had the 9400 available for sale... Mainly because when i was looking at the 9400 i just went to the Dell site and clicked on Gaming and the 9400 came up, and now its the XPS, i i just assumed. Oh well the 9400 is still awesome laptop, might not be as good as the XPS, but im happy with that, as long as i get what i lost back. Biggest pain in the arse is all the porgrams and documents (especially some of my recent uni work) thats the biggest pain i guess. I wonder if they will let me put in a bit extra and get the upgrade to the XPS? hmmmm... probably not as their insurance company will probably track that sort of thing. Oh well... Thanks T

29th June 2006, 8:25 AM	#5
pongie Member Join Date: Dec 2004 Location: Sydney 2166 Posts: 1,018	just curious... why would your content insurance not cover the laptop? Isn't that the whole point of content insurance? To cover all content?

29th June 2006, 8:40 AM	#6
tjmc Member Join Date: Jun 2002 Location: Brisbane Posts: 493	Yeah up to a certain dollar amount, but most policys do not cover mobile phones and laptops. I could have got it put on the policy as a seperate item, however, as its not my place and i am just living there temporarily (with parents), it was not on the policy. I have sent everything off to Dell, and hopefully hear something back soon. Thanks T

29th June 2006, 12:51 PM	#7
pongie Member Join Date: Dec 2004 Location: Sydney 2166 Posts: 1,018	I should cover it still... but like you said there may be a cap to the value they will cover.

29th June 2006, 1:33 PM	#9
MrShorty Member Join Date: Aug 2005 Posts: 78	i know someone that went through dell's theft protection red tape They rejected his claims saying the photo's didnt show enough breakage, so he took some more photos of the window which they broke in through and they finally accepted the claim. The laptop was the 9300, spec'd up too, so Dell replaced the whole thing with an identical 9300 with mouse, bag and sht that had been ordered with it in the first place. I would like to see if anyone has been able to successfully request a different laptop - for eg inspiron 640m (to the same $ value) to replace the inspiron 9400 or maybe a fully loaded desktop (to the same $ value) replacing a laptop if they no longer required a laptop