Dick Smith Returns Policy

jethroyau · 22nd March 2007, 11:05 PM

Hi all,

I'm thinking of buying a PDA as a gift for a friend from Dick Smith as I heard that they have a 7 days no questions asked returns policy?

Can anyone confirm this?

Cheers!

zeeps · 22nd March 2007, 11:08 PM

Yup they do.

oohms · 22nd March 2007, 11:08 PM

Call the branch you were going to visit first just to make sure

=XTG= · 22nd March 2007, 11:28 PM

iirc, if its unopened and got receipt, should be fine...

-j

cazzy160344 · 22nd March 2007, 11:30 PM

I bought 2 MP3 players from Dick Smith just to try them out - I could get them cheaper from another store but I wanted to test them first.

I opened it, used it for a few days, then returned it. They accepted both as is. Full money back.

Didn't have to be "unopened" but JUST in case your shop is different (highly unlikely) ring them anyway.

P.S. I'm pretty sure it's a 14 day guarantee =)

kingyubbo · 23rd March 2007, 12:34 AM

Its a 14-day guarantee, however I think this initiative is finishing very soon. If you're thinking of doing what you're gonna do, then hurry!

parasonic · 24th March 2007, 1:36 PM

Quote:

Originally Posted by kingyubbo

Its a 14-day guarantee, however I think this initiative is finishing very soon. If you're thinking of doing what you're gonna do, then hurry!

I don't know where you heard that. I think it'll be around for a while (Powerhouse employee here).

Khalil · 24th March 2007, 1:42 PM

Quote:

Originally Posted by kingyubbo

Its a 14-day guarantee, however I think this initiative is finishing very soon. If you're thinking of doing what you're gonna do, then hurry!

i hope it finishes soon..... cause it annoys the crap out of me when people buy stuff then change there minds.

and people just use us as a rental service. the policy gets abused.

kingyubbo · 24th March 2007, 5:45 PM

Yeah i've noticed that lately as well. People are constantly returning stuff. You just have to be really strict on software, mp3 players and phones. All the rest of the stuff is OK, just it is annoying as the people are abusing it.

BrokenPoTs · 24th March 2007, 6:32 PM

well i bought a laptop for $1k - and held onto it as I heard harvey norman was having a big sale.

when i returned it they said if it was opened they wouldn't refund - but the stupid thing was is that they had to open the box to check that I didn't somehow tamper with the seal to prove everything is there.

grab the name of the person you buy it form - and makre sure they say yes you can return it. that way even if you can't you still have a leg to stand on.

kazimatiz · 24th March 2007, 6:43 PM

How does dick smith resell these items? Surely it must be a big hassle for stores when people keep returning there used stuff.

kingyubbo · 24th March 2007, 8:08 PM

Quote:

Originally Posted by BrokenPoTs

well i bought a laptop for $1k - and held onto it as I heard harvey norman was having a big sale.

when i returned it they said if it was opened they wouldn't refund - but the stupid thing was is that they had to open the box to check that I didn't somehow tamper with the seal to prove everything is there.

grab the name of the person you buy it form - and makre sure they say yes you can return it. that way even if you can't you still have a leg to stand on.

Of course they had to open the box. It's not whether you open the box or not, its whether you have used it and that everything is still intact. I don't understand why you would want to buy a laptop and then return it.... seems extremely strange to me.

fad · 27th March 2007, 7:27 AM

Quote:

Originally Posted by kazimatiz

How does dick smith resell these items? Surely it must be a big hassle for stores when people keep returning there used stuff.

They have used sales. Well used/soiled/opened/changed mind item sales.

I think if you buy something and ask if it does something, and it doesnt when you get it home, you should be able to return it. I suppose everything gets abused.

Hepsily · 27th March 2007, 8:13 AM

Quote:

Originally Posted by kazimatiz

How does dick smith resell these items? Surely it must be a big hassle for stores when people keep returning there used stuff.

Its a huge pain in the ass trying to resell something that has been opened/used, and head office has a whinge if you heavily discount the product to try to get rid of it.
It helps with some customers though, allot of the time people will be really hesitant in buying something as simple as a cable for fear it wont be long enough for what they need, so when you can say that they can return it even if they open it *shock horror* they seem to be pretty happy.
They will refund anything within the 14 days, except what is stated on the in store returns policy poster (should be on/near the counter) and its also on the receipt. (Basically anything consumable cut wire, software, headphones, batteries etc)
There are people that abuse the policy, e.g. buying a tool to do a certain job then bringing it back the next day, there is nothing they can do about it and if the packaging isn’t damaged and the product is still in perfect condition then they generally don’t care.

d_hall · 27th March 2007, 8:22 AM

Quote:

Originally Posted by Khalil

i hope it finishes soon..... cause it annoys the crap out of me when people buy stuff then change there minds.

and people just use us as a rental service. the policy gets abused.

I use it to buy things I'm undecided about, which I'm pretty sure is why it's there - it gets people to try things that they otherwise mightn't.

It probably also saves them having to train ther staff as much - it's much easier for the staff members to be able to say "I'm not sure, but you're welcome to take it home and try it..." than to have to learn the ins and outs of a massive range of products. Dick Smith are not a high end hi-fi store, nor a PC specialist, nor a specialist music store. They used to be a specialist electronics store, but in recent years most of the staff I've met would be hard pressed to tell a transistor from a television.

I've got about a 50/50 track record of keeping the items, which given the Dick Smith markups puts them well ahead of the game. I heard from two friends who worked at different stores that the "soiled" items are mostly still sold a little above cost.

Quote:

Originally Posted by BrokenPoTs

well i bought a laptop for $1k - and held onto it as I heard harvey norman was having a big sale.

when i returned it they said if it was opened they wouldn't refund - but the stupid thing was is that they had to open the box to check that I didn't somehow tamper with the seal to prove everything is there.

I'm pretty sure the offer excludes things like software and batteries (things that you can copy/use up) if they have been opened.

22nd March 2007, 11:05 PM	#1
jethroyau Member Join Date: Aug 2004 Location: Melbourne Posts: 81	Dick Smith Returns Policy Hi all, I'm thinking of buying a PDA as a gift for a friend from Dick Smith as I heard that they have a 7 days no questions asked returns policy? Can anyone confirm this? Cheers!

22nd March 2007, 11:28 PM	#4
=XTG= Member Join Date: Jun 2004 Location: two-one-five-three Posts: 582	iirc, if its unopened and got receipt, should be fine... -j __________________ =core-logic= Toshiba Satellite M100 Core Solo 1.66GHz, 1.5GB DDR2 Camera club member #199

22nd March 2007, 11:30 PM	#5
cazzy160344 Member Join Date: Jul 2006 Location: Sydney, NSW, Australia.. Posts: 478	I bought 2 MP3 players from Dick Smith just to try them out - I could get them cheaper from another store but I wanted to test them first. I opened it, used it for a few days, then returned it. They accepted both as is. Full money back. Didn't have to be "unopened" but JUST in case your shop is different (highly unlikely) ring them anyway. P.S. I'm pretty sure it's a 14 day guarantee =) __________________ Samsung 24"\|CM Stacker 832\|P35-DS3P\|9800GT\|Q6600\|TRUE120X\|Corsair (2x2GB)\|Seasonic M12 750W\|74GB Raptor\|320GB WD\|G15+G7

24th March 2007, 6:43 PM	#11
kazimatiz Member Join Date: Jun 2005 Location: Sydney 2224 Posts: 484	How does dick smith resell these items? Surely it must be a big hassle for stores when people keep returning there used stuff. __________________ E6300 @ 2.94GHz \| Gigabyte DS3 \| 2GB Corsair \| 8800GT \| 1.5TB Storage \| Chimei 221D

22nd March 2007, 11:08 PM	#2
zeeps Member Join Date: Apr 2006 Posts: 595	Yup they do.

24th March 2007, 6:32 PM	#10
BrokenPoTs Member Join Date: Jun 2002 Posts: 180	well i bought a laptop for $1k - and held onto it as I heard harvey norman was having a big sale. when i returned it they said if it was opened they wouldn't refund - but the stupid thing was is that they had to open the box to check that I didn't somehow tamper with the seal to prove everything is there. grab the name of the person you buy it form - and makre sure they say yes you can return it. that way even if you can't you still have a leg to stand on.