corporate laptops

BrokenPoTs · 27th March 2007, 7:16 AM

What do you guys have for laptops with a corporation. We have been using toshiba - but we are currently at the stage where 86% of all of our notebooks have had to have warranty work on the 'software modem' (from the olds te2000 models to the a3).

Either our staff are rough as guts with putting the phone cable in or it seems to be the only weak point with Toshiba. The last straw was when our 2 month old laptop has had a loss of dial tone.

Its getting that bad I was even contemplating dell with an onsite accidental warranty cover just for the sake of convience (either that or waste money on toughbooks). Do you guys use asus or a more expensive models?

stroggos2k · 27th March 2007, 7:31 AM

Dell's onsite cover is really, really good that's all I'll say.

Rass · 27th March 2007, 7:38 AM

We have a mixture of Dells and Toshiba's.

I have to say that Dells take longer to die when punched compared to toshibas.

Tony · 27th March 2007, 9:11 AM

ibm

end of story

Headless Turkey · 27th March 2007, 12:29 PM

Quote:

Originally Posted by Tony

ibm

end of story

Agreed, Or HP Business Models WITH the good HP CARE PACKS.

s4mmy · 27th March 2007, 12:31 PM

Another vote for dell... they are cost effective and their onsite support is great... also have very few problems with them

Sephir0th · 27th March 2007, 12:49 PM

Got around 35-40 laptops for temporary loan purposes here, all dells. Previous lot were Acers from what I hear, and we're getting a new lot after 1st July this year - don't know what brand yet.
Dell support has been pretty good for us, but we also have our desktops as dells so we are somewhat of an important customer i suppose...

pH@tTm@N · 27th March 2007, 12:52 PM

Dell FTW. Next day service actually is next day, AND its usually working then too, not just the we have to order parts etc.

This is comparing toshiba and hp

pduthie_au · 27th March 2007, 1:02 PM

I'd go IBM. We use IBM here and while they are not the prettiest laptop they are rock solid with regards to reliability (although hdd's fail - probably had 3 or 4 out of 100 in the last 12 months), and are built like tanks. The warranty support is great - if a hdd fails, a new one arrives the next day. Most other faults a tech will be onsite the next day to repair it, some faults the parts are sent out (keyboards and hdd's are sent out I know - not sure of other faults).

MoorKhan · 27th March 2007, 1:14 PM

We use ibm too, always seemed pretty good, so add another vote for them.

digamma · 27th March 2007, 1:16 PM

The school I work in is part of the statewide trial for providing laptops to teachers. We have all acers, travelmate 3230 series and I'm impressed so far. I'm not exactly easy on it either and it has taken it all and then some. As far as I know, there haven't been all that many problems with them either in our school. I've known of a couple of problems, but in an implementation of 80 or so machines, there were bound to be a couple that weren't up to par.

fatall · 27th March 2007, 1:20 PM

Yep another vote for IBM/Lenovo. I have brought 2 over the last 6 years and they have been very reliable. Had a problem with Motherboard once and it was picked up at home and repaired and brought back to the house all within 3 day. Were I work we have plenty of IBM/Lenovo notebooks and they are very reliable.

Mitch01 · 27th March 2007, 2:19 PM

IBM/ACER/HP Corporates/ASUS for the win.

IBM/HP - Big name players with good onsite support and fast repair turnarounds.

ACER - Service centres and good quality gear.

ASUS - top build quality, and international warranties.

OP: I've had that many Toshiba issues with new models, we no longer sell them. They shifted production to China and their quality went downhill FAST.

Dells - I can't trust them. A client of ours with 30 had 50% of them suffer mainboard problems in and around the 2 year mark. They get too hot, crash at random, and have now been replaced with ACERs as a result. Lets not forget the exploding Dell laptop.. Oh and Dells support, every time I've dealt with them its been like stabbing my eye with a pitchfork.... its painful and half the techs are completely clueless.

Faulty Zip drive. 4 TECHS thats right 4 techs came out to diagnose the issue at different times, not one had the brains to bring a spare as they claimed the ZIP drive was fine (yet had no discs to test it with and refused to use the clients ZIP discs "incase they damaged the drive). We came out replaced the ZIP drive, 2 hrs and it was fixed.

Then theres the fact Dell the majority of the time use second hand parts to replace faulty items. A client of mine has gone through 3 motherboards in 3 years as sceond hand replacements (admitted by the Dell tech). after the 3rd one in 3 years died Dell said "sorry its out of warranty, buy a new notebook". Suffice to say they never bought Dell again.

Many more horror stories like the above.

keeni · 27th March 2007, 2:29 PM

Acer also use refurbished parts... and the after sale support for consumer problems atleast is totaly below par especially for someone who was working for them at the time.

alco23 · 27th March 2007, 2:41 PM

IBM/Lenovo Thinkpads (not the v3000 stuff) or the HP business models. These guys are actually built to last carrying around for business travel. And the warranty and service packages that are included when you buy business models are generally better.

27th March 2007, 7:16 AM	#1
BrokenPoTs Member Join Date: Jun 2002 Posts: 180	corporate laptops What do you guys have for laptops with a corporation. We have been using toshiba - but we are currently at the stage where 86% of all of our notebooks have had to have warranty work on the 'software modem' (from the olds te2000 models to the a3). Either our staff are rough as guts with putting the phone cable in or it seems to be the only weak point with Toshiba. The last straw was when our 2 month old laptop has had a loss of dial tone. Its getting that bad I was even contemplating dell with an onsite accidental warranty cover just for the sake of convience (either that or waste money on toughbooks). Do you guys use asus or a more expensive models?

27th March 2007, 7:31 AM	#2
stroggos2k Member Join Date: Dec 2001 Location: Rozelle, Sydney NSW Posts: 6,155	Dell's onsite cover is really, really good that's all I'll say. __________________ Tune in to my radio show "Adam & The Stooges" from 8-10pm every Friday night on Sydney's 2RRR 88.5FM for obscure/classic/awesome rock, game, movie & tv reviews and random fun.

27th March 2007, 7:38 AM	#3
Rass Member Join Date: Jun 2001 Location: Brizbekistan Posts: 2,389	We have a mixture of Dells and Toshiba's. I have to say that Dells take longer to die when punched compared to toshibas. __________________ http://www.youtube.com/watch?v=ATBl4qH9I54

27th March 2007, 9:11 AM	#4
Tony Member Join Date: Jun 2001 Location: Sydney, NSW, Australia Posts: 9,915	ibm end of story __________________ "Nowadays things are completely different, and auto makers are much more global in structure. Its difficult to see ANY new car these days as the product of any one company or country. There are honourable exceptions that prove this rule though. The R32, R33 and R34 series Skylines were the babies of an intensely focused faction inside Nissan, a group who still feel their heritage & family tree come from the Prince regime of ex-aircraft engineers who were really serious about racing and making great cars. Sadly, this group now seems to be feeling pressure to change." I drive a stock R33 non turbo automatic Skyline - 120kW at the wheels! OCAU Nissan Skyline Club Member

27th March 2007, 12:31 PM	#6
s4mmy Member Join Date: May 2004 Location: Perth Posts: 1,158	Another vote for dell... they are cost effective and their onsite support is great... also have very few problems with them __________________ Some men aren't looking for anything logical, like money. They can't be bought, bullied, reasoned or negotiated with. Some men just want to watch the world burn.

27th March 2007, 12:49 PM	#7
Sephir0th Member Join Date: Aug 2002 Location: Melbourne Posts: 2,341	Got around 35-40 laptops for temporary loan purposes here, all dells. Previous lot were Acers from what I hear, and we're getting a new lot after 1st July this year - don't know what brand yet. Dell support has been pretty good for us, but we also have our desktops as dells so we are somewhat of an important customer i suppose...

27th March 2007, 12:52 PM	#8
pH@tTm@N Member Join Date: Jun 2001 Location: BRISBANE Posts: 1,663	Dell FTW. Next day service actually is next day, AND its usually working then too, not just the we have to order parts etc. This is comparing toshiba and hp __________________ pH@tTm@n OCAU Projects:-[HT DIY Speakers HUGE Sub] [MAME Arcade Sticks] [Supra NA 2 TwinTurbo 2 Big Single Turbo] \|i7@3.8Ghz\|3xGskill 2Gb\|GTX260 216\|OS RAID0 2xRaptor 72Gb, Apps RAID0 4xRaptor 36Gb (Redundancy is for whimps)\|DELL 24"\|

27th March 2007, 1:02 PM	#9
pduthie_au Member Join Date: May 2004 Location: Ballarat Posts: 957	I'd go IBM. We use IBM here and while they are not the prettiest laptop they are rock solid with regards to reliability (although hdd's fail - probably had 3 or 4 out of 100 in the last 12 months), and are built like tanks. The warranty support is great - if a hdd fails, a new one arrives the next day. Most other faults a tech will be onsite the next day to repair it, some faults the parts are sent out (keyboards and hdd's are sent out I know - not sure of other faults). __________________ Folding@Home 150k Club Folding@Home 10000000 Points Milestone Addicted to Folding Club Member #3564

27th March 2007, 1:14 PM	#10
MoorKhan Member Join Date: Feb 2004 Posts: 703	We use ibm too, always seemed pretty good, so add another vote for them.

27th March 2007, 1:16 PM	#11
digamma Member Join Date: Mar 2002 Location: Cairns Posts: 1,755	The school I work in is part of the statewide trial for providing laptops to teachers. We have all acers, travelmate 3230 series and I'm impressed so far. I'm not exactly easy on it either and it has taken it all and then some. As far as I know, there haven't been all that many problems with them either in our school. I've known of a couple of problems, but in an implementation of 80 or so machines, there were bound to be a couple that weren't up to par. __________________ The ultimate weakness of violence is that it is a descending spiral. Returning violence with violence only multiplies violence, adding deeper darkness to a night already devoid of stars.

27th March 2007, 1:20 PM	#12
fatall Member Join Date: Aug 2001 Location: Rowville Posts: 291	Yep another vote for IBM/Lenovo. I have brought 2 over the last 6 years and they have been very reliable. Had a problem with Motherboard once and it was picked up at home and repaired and brought back to the house all within 3 day. Were I work we have plenty of IBM/Lenovo notebooks and they are very reliable. __________________ Brotherhood Against PM Bidders - Member #11 Gravity is a myth........the earth sucks!!!!

27th March 2007, 2:19 PM	#13
Mitch01 Member Join Date: Aug 2001 Location: Sydney Posts: 21,290	IBM/ACER/HP Corporates/ASUS for the win. IBM/HP - Big name players with good onsite support and fast repair turnarounds. ACER - Service centres and good quality gear. ASUS - top build quality, and international warranties. OP: I've had that many Toshiba issues with new models, we no longer sell them. They shifted production to China and their quality went downhill FAST. Dells - I can't trust them. A client of ours with 30 had 50% of them suffer mainboard problems in and around the 2 year mark. They get too hot, crash at random, and have now been replaced with ACERs as a result. Lets not forget the exploding Dell laptop.. Oh and Dells support, every time I've dealt with them its been like stabbing my eye with a pitchfork.... its painful and half the techs are completely clueless. Faulty Zip drive. 4 TECHS thats right 4 techs came out to diagnose the issue at different times, not one had the brains to bring a spare as they claimed the ZIP drive was fine (yet had no discs to test it with and refused to use the clients ZIP discs "incase they damaged the drive). We came out replaced the ZIP drive, 2 hrs and it was fixed. Then theres the fact Dell the majority of the time use second hand parts to replace faulty items. A client of mine has gone through 3 motherboards in 3 years as sceond hand replacements (admitted by the Dell tech). after the 3rd one in 3 years died Dell said "sorry its out of warranty, buy a new notebook". Suffice to say they never bought Dell again. Many more horror stories like the above. __________________ "I think in this world, if you can do something you love as a job and it doesn't feel like a job that is one of the greatest gifts you can have" - Hugh Jackman 2009

27th March 2007, 2:29 PM	#14
keeni Member Join Date: Jul 2004 Location: Newcastle Posts: 200	Acer also use refurbished parts... and the after sale support for consumer problems atleast is totaly below par especially for someone who was working for them at the time. __________________ Q6600\|2GB Corsair TwinXMS\|ASUS P5E\|ASUS 8800GT 512MB\|Seagate 120GB IDE\|2 x WD 500GB SATA II\|Samsung 400GB SATA II\|Samsung 226BW Last edited by keeni; 27th March 2007 at 2:30 PM. Reason: spelling

27th March 2007, 2:41 PM	#15
alco23 Member Join Date: Apr 2005 Location: California Posts: 160	IBM/Lenovo Thinkpads (not the v3000 stuff) or the HP business models. These guys are actually built to last carrying around for business travel. And the warranty and service packages that are included when you buy business models are generally better. __________________ Q9450 @ 3.XXGHZ\|eVGA 9800GTX 512MB\|Asus Maximus Formula\|4GB G.Skill 8500 \|CM832\|1000W Ultra x3\|TRU120EX + Scythe 120F ZALMAN Owners Club OCAU CREATIVE owners Club Logitech 'G' Owners Club Member #138]