Asus F3JP Stopped working

Bass · 8th April 2007, 10:37 AM

Hey, just a bit of woes with my girlfriends new laptop. It's an ASUS F3JP, bought it about 13 days ago and it's now completely stuffed. She was doing her uni work the other night and it suddenly started to get a bit weird. All the text on the screen would suddenly highlight itself, then about a thousand windows opened up, after that it was a BSOD. Upon restart the harddrive just clicks initially but doesn't seem to spin up, and it just asks for a valid boot device. In the BIOS only the CD-drive is detected, no Harddrive.

Is it most likely that the harddrive has shit itself? If it has what are the chances of being able to get her uni work off there? If I send it back under warranty will they bother trying to recover anything or just replace it? Understandably she's fairly upset that she has lost a lot of work and might possibly fail her course. And don't I feel bad for recommending the ASUS...

Thanks

Diesmile · 8th April 2007, 10:50 AM

sadly, when u return for warranty, i am 99% sure they will not recover anything for you, either format or replace with a new hdd will be done from them

i know it is not 100% fair to say, but u have to have 2 copies of uni work at any time.

learn the lesson and if u don't affarid of void warranty, take the hdd out and connect it to another computer and see if u can get any data from it.

best luck

scheps · 8th April 2007, 6:58 PM

m8, i heard from my friends who work in asus repair centre that F3s have an intrinsic design fault. bad luck dude

Bass · 8th April 2007, 9:07 PM

Ah fantastic... looks like i'll be getting it replaced twice a month then. And yeah she really should've been backing up her work and she will from now on, just a pretty upsetting lesson for her.

Any chance the place will give me a refund on the product because it died within such a sort period of me purchasing it? I think i'd prefer a dell or something a bit more reliable.

n00by · 9th April 2007, 12:53 AM

Quote:

Originally Posted by scheps

m8, i heard from my friends who work in asus repair centre that F3s have an intrinsic design fault. bad luck dude

wats this intirnisc design fault u speak of?

eat · 9th April 2007, 5:08 AM

Quote:

Originally Posted by n00by

wats this intirnisc design fault u speak of?

erm... from what i've read, i think it's to do with the speakers starting to go wonky after plugging stuff into the headphone jack...

like, after some time, they won't auto-silence with a jack plugged in.

lots of people are reporting the problem on the asus forums

As an owner of a F3, I'm praying that if something dodgy happens, it happens within the warranty period... haha

banshee · 9th April 2007, 6:45 AM

Well as the owner of an F3Jm, I have found that there are 2 known bugs. 1 is the mentioned hardware fault in the headphone socket, where if you use a (suspected) slightly long jack, it can bend the internal contacts and the speakers don't come on again.

The other is one I had where, if you disable the wireless it may not come back on again. There is a fix for that which seems to work in most cases, (and did for me) if you search on the Asus forums.

Not much help there from Asus though...

n00by · 9th April 2007, 9:21 AM

i thought asus has very good warranty?

i got an f3jv - better not have any problems - everthing i read until now was good

where are theses asus forums you speak of?

CustomX · 10th April 2007, 8:36 AM

Ive had 1 faulty asus f3jp where the internal connection to the screen would not work properly. sent back to Asus replacement at my door in 4 days.

Very rarely do i find people that have problems with asus notebooks

bAbY_RoG3R · 10th April 2007, 9:06 AM

bought a ASUS F3JP on the first day of release and its been running strong for me since. Besides the bullshit pre-installed software, i havent had much to complain about it

Eric · 10th April 2007, 9:36 AM

I've got an F3JP, I wanted a higher end F3 series but there was a 6 week + waiting period.

No problems so far, HDD's die all the time that's the benefit of the 2 year Asus global warranty.

A couple of years ago I worked for the company which supported Asus and Toshiba warranties.. We had more Toshys with repetetive problems due to design flaws then Asus.

Agreed the software which comes preinstalled is a pain in the ass. One questions? If I reinstall from the Asus reocvery disk will all the crap software be reinstalled?

bAbY_RoG3R · 10th April 2007, 9:40 AM

Quote:

Originally Posted by Eric

I've got an F3JP, I wanted a higher end F3 series but there was a 6 week + waiting period.

No problems so far, HDD's die all the time that's the benefit of the 2 year Asus global warranty.

A couple of years ago I worked for the company which supported Asus and Toshiba warranties.. We had more Toshys with repetetive problems due to design flaws then Asus.

Agreed the software which comes preinstalled is a pain in the ass. One questions? If I reinstall from the Asus reocvery disk will all the crap software be reinstalled?

yes the software will be reinstalled,. The recovery disk basically works like Norton Ghost if you know how that works .

Paronga · 10th April 2007, 11:05 AM

same thing happened to my brother.

2 weeks before his end of year exams, his macbook pro got rained on (leaky house). He took it to apple, the took the HDD out, got the data for him, and even restored the image onto his new laptop, so when he booted it up, it was like home again.

But he cracked the mega shits, MEGA shits. Hope it all works out for you.

Just curiously, how do you get ALL that work done in 13 days....surely it wasn't THAT much....

Bass · 10th April 2007, 2:43 PM

Yeah it wasn't a HUGE amount of work, only around 2 weeks or so of part-time research, essay writing etc etc. More so the fact that when it died and with no back-up she missed the deadline and had no hope of re-doing it in that time. No arguments from me that she should have done it all earlier, and should have had backups, but who expects such a new laptop to bite the dust. I guess i'm guilty of the same kind of thing, have around 600GB of data with no backup, only because nothing has happened to me yet I assume it's safe. I'll get my kick up the arse one day though huh?

Do you think that if I made a special mention that I would like the data recovered they might possibly take heed of that? I mean I don't expect them to do that data recovery process that costs thousands of dollars, but if it only turns out to be something simple...

Do I void the warranty If I take the bottom plate off to have a look at the harddrive? I can hear the harddrive click so it has power, but does it have seperate power and data cables like normal IDE/SATA harddrives? thought maybe the data cable is lose/borderline.

PS - Laptop newbie

GooSE · 10th April 2007, 3:11 PM

You won't void the warranty by taking out the hard drive.

You can hook it up to a PC as per usual, as it will have regular SATA and SATA power connectors.

8th April 2007, 10:37 AM	#1
Bass Member Join Date: Apr 2002 Posts: 1,444	Asus F3JP Stopped working Hey, just a bit of woes with my girlfriends new laptop. It's an ASUS F3JP, bought it about 13 days ago and it's now completely stuffed. She was doing her uni work the other night and it suddenly started to get a bit weird. All the text on the screen would suddenly highlight itself, then about a thousand windows opened up, after that it was a BSOD. Upon restart the harddrive just clicks initially but doesn't seem to spin up, and it just asks for a valid boot device. In the BIOS only the CD-drive is detected, no Harddrive. Is it most likely that the harddrive has shit itself? If it has what are the chances of being able to get her uni work off there? If I send it back under warranty will they bother trying to recover anything or just replace it? Understandably she's fairly upset that she has lost a lot of work and might possibly fail her course. And don't I feel bad for recommending the ASUS... Thanks __________________ Stuff the computer, I have overclocked myself. Strength @ 140%, Fitness @ 400%, Weight @ 90%

8th April 2007, 10:50 AM	#2
Diesmile Member Join Date: Feb 2004 Location: Adelaide Posts: 1,008	sadly, when u return for warranty, i am 99% sure they will not recover anything for you, either format or replace with a new hdd will be done from them i know it is not 100% fair to say, but u have to have 2 copies of uni work at any time. learn the lesson and if u don't affarid of void warranty, take the hdd out and connect it to another computer and see if u can get any data from it. best luck __________________ GB MA770-US3 \| AMD Phenom II 720 \| Team Xtreem Dark 1066 2*2GB \| HIS 4780 512mb \| TOPOWER 500W EPS

8th April 2007, 9:07 PM	#4
Bass Member Join Date: Apr 2002 Posts: 1,444	Ah fantastic... looks like i'll be getting it replaced twice a month then. And yeah she really should've been backing up her work and she will from now on, just a pretty upsetting lesson for her. Any chance the place will give me a refund on the product because it died within such a sort period of me purchasing it? I think i'd prefer a dell or something a bit more reliable. __________________ Stuff the computer, I have overclocked myself. Strength @ 140%, Fitness @ 400%, Weight @ 90%

9th April 2007, 6:45 AM	#7
banshee Member Join Date: Sep 2001 Location: Springwood, West of Hell (Sydney, actually) Posts: 1,488	Well as the owner of an F3Jm, I have found that there are 2 known bugs. 1 is the mentioned hardware fault in the headphone socket, where if you use a (suspected) slightly long jack, it can bend the internal contacts and the speakers don't come on again. The other is one I had where, if you disable the wireless it may not come back on again. There is a fix for that which seems to work in most cases, (and did for me) if you search on the Asus forums. Not much help there from Asus though... __________________ Q6600@3.1GHz, 4GB RAM, Asus P5Q-E, 2G Kingston HyperX1066, GeCube 4870 1GB AMD 4850e, 2GB RAM, Gigabyte GA-MA78GM-S2H, DNTV Live! Dual Hybrid S3 2007 CBR1100XX Super Blackbird http://folding.extremeoverclocking.c...y.php?s=&u=986Folding@Home 70000 ClubFolding@Home 4000000 Points Milestone

9th April 2007, 9:21 AM	#8
n00by Member Join Date: Jul 2005 Location: Sydney, 2219 Posts: 2,023	i thought asus has very good warranty? i got an f3jv - better not have any problems - everthing i read until now was good where are theses asus forums you speak of? __________________ DELL XPS m1330: T9300 2.5ghz \| 4GB RAM \| nVidia 8400M GS \| 320GB HDD \| 24" Dell Monitor \| Logitech Wave Wireless Keyboard \| MX Revolution Camera Rig: Canon 450D DSLR \| 18-55 IS \| 55-250 IS \| 50 II 1.8 \| 17-85 USM IS \| 430EXII \| 2x8gb Sandisk Extreme II \| Battery Grip Click to View Trades

8th April 2007, 6:58 PM	#3
scheps Member Join Date: Jun 2002 Posts: 705	m8, i heard from my friends who work in asus repair centre that F3s have an intrinsic design fault. bad luck dude

10th April 2007, 8:36 AM	#9
CustomX Member Join Date: Sep 2004 Location: Newcastle NSW, 2289 Posts: 88	Ive had 1 faulty asus f3jp where the internal connection to the screen would not work properly. sent back to Asus replacement at my door in 4 days. Very rarely do i find people that have problems with asus notebooks __________________ Asus Laptop Owners Club - W7S White

10th April 2007, 9:06 AM	#10
bAbY_RoG3R Member Join Date: May 2002 Location: Sydney NSW Posts: 3,429	bought a ASUS F3JP on the first day of release and its been running strong for me since. Besides the bullshit pre-installed software, i havent had much to complain about it __________________ Over 200+ Successful trades

10th April 2007, 9:36 AM	#11
Eric Member Join Date: Aug 2001 Location: Australia Posts: 448	I've got an F3JP, I wanted a higher end F3 series but there was a 6 week + waiting period. No problems so far, HDD's die all the time that's the benefit of the 2 year Asus global warranty. A couple of years ago I worked for the company which supported Asus and Toshiba warranties.. We had more Toshys with repetetive problems due to design flaws then Asus. Agreed the software which comes preinstalled is a pain in the ass. One questions? If I reinstall from the Asus reocvery disk will all the crap software be reinstalled?

10th April 2007, 2:43 PM	#14
Bass Member Join Date: Apr 2002 Posts: 1,444	Yeah it wasn't a HUGE amount of work, only around 2 weeks or so of part-time research, essay writing etc etc. More so the fact that when it died and with no back-up she missed the deadline and had no hope of re-doing it in that time. No arguments from me that she should have done it all earlier, and should have had backups, but who expects such a new laptop to bite the dust. I guess i'm guilty of the same kind of thing, have around 600GB of data with no backup, only because nothing has happened to me yet I assume it's safe. I'll get my kick up the arse one day though huh? Do you think that if I made a special mention that I would like the data recovered they might possibly take heed of that? I mean I don't expect them to do that data recovery process that costs thousands of dollars, but if it only turns out to be something simple... Do I void the warranty If I take the bottom plate off to have a look at the harddrive? I can hear the harddrive click so it has power, but does it have seperate power and data cables like normal IDE/SATA harddrives? thought maybe the data cable is lose/borderline. PS - Laptop newbie __________________ Stuff the computer, I have overclocked myself. Strength @ 140%, Fitness @ 400%, Weight @ 90% Last edited by Bass; 10th April 2007 at 2:52 PM.

10th April 2007, 3:11 PM	#15
GooSE Member Join Date: Jun 2001 Location: Sydney Posts: 5,147	You won't void the warranty by taking out the hard drive. You can hook it up to a PC as per usual, as it will have regular SATA and SATA power connectors.