Sony notebook - Consumer affair

[D3P]

Has anyone gone to consumer affair ?

i had my sony notebook repaired 5 times in warranty, 2 times replacement motherboard, etc. still didn't fix the issue. asked them for replacement, they didn't want to give.


then went for consumer affair (took me waiting for 5/ 6 weeks for CA to contact me). CA tried to contact manager all the time.
Didn't work, no response or call back from manager to CA, after 2 weeks then consumer affair gave up.



then what i need to do?

what a crap........
this sony notebook seriously..... i gave up

i am thinking to lodge a c omplaint to sony Japan, so they know how bad sony australia is

but i don't have their email.....
anyone can refer?


thanks

[Rezin]

I can't remember but may have read somewhere that if the product is replaced three times you can claim for a refund? That could've just been a store policy though.

Oh yeah, is this a vendor verdict?

[bigteethygrin]

what model vaio do you have?

[Imitation]

Originally Posted by Rezin

I can't remember but may have read somewhere that if the product is replaced three times you can claim for a refund?

I think but may be wrong that this is in the US.

[cyrax83]

whats the problem with the laptop ?

[D3P]

Originally Posted by cyrax83

whats the problem with the laptop ?

just realized i saw your reply guys
heaps of trouble
I.
went first with somehow the screen blank (not blank like windows error), instead it's showing light blue screen, somehow red or yellow
plus when play game, somehow it crash all the time with showing vga error or something

they replaced the mobo+vga

II. went back, just 1 hour received, the harddrive failed.
again back, they replaced the harddrive.

III. still error, screen still showing
serviced, they couldn't find the problem (but after i try, it's still there)

IV. still error, went to service centre, advised by case manager Sony
serviced, they couldn't find the issue again

V. Still error, went to service again
still lies there....as Consumer Affair trying to contact sony, but sony never responded or sony responded and left message to CA, basically they couldn't match the communication. Was wondering, why is it so hard, just to talk between case manager and CA, while it's so easy to press down Sony???
then CA decided and sent me mail, they couldn't solve the case, they advised me to go for tribunal.

then i decided to send laptop back again to sony recently to have serviced (sony said they found the issue somehow, couple other people experiencing the same issue). i sent it back.

then somehow when i asked about the progress, Sony contact centre told me it's being handled by Dept of Fair Trading. I rang CA if they know about it, he said he didn't know then, he decided to reopen the case, until now. Without resolution.

It's so shitty bout sony as a big brand company, and their product is really frustating me.....

i was thinking to send email / mail to Headquarter in Japan or something, but seriously no matter hard i try to find in the web, i still couldn't find any proper consumer complaint email address in sony. What they have, i have to address to sony australia (which sucks and couldn't help me at all)

any thought, guys?

[isaaus]

It could be a gay Sercie centre.

Have you tried to go to a different one??

I had a sony lappy few yrs back and its Optical drive died just after 2 week of warranty ending, The local Sony Rep just got it repaired under warranty by saying if it died it must have been showing bad signs and errors.

[tin]

I had a Sony CD player some years back (like when CDs were still cool) that crapped itself. First time they just swapped it at the shop I got it from. Second time Sony was called first, and they insisted it be repaired (at another shop).

The local service guy told Sony the whole thing was overheating, but they wouldn't listen and got him to replace part after part (with a 3-4 day wait between each part for delivery) until finally the entire device was replaced except the case.
But the service guy told me to keep hold of the receipt when I got it back, because he thought it might do the same thing. Sure enough, a hour later it did. 2 weeks after that, Sony replaced it with a new model.

So I'm just saying it may not be the fault of the service centre in question... It could be some knob at Sony Australia who thinks he knows best.

In general, I avoid Sony now. Most of their stuff seems to just be cheap junk with a 25-50% "Sony tax" for the logo.

[Icefire]

Sending an email to japan wont work, they will not read it, they will just send it back to the complaints email at Sony.

What state are you in? Might be able to help a bit, I used to work there.

[D3P]

Originally Posted by Icefire

Sending an email to japan wont work, they will not read it, they will just send it back to the complaints email at Sony.

What state are you in? Might be able to help a bit, I used to work there.

Thanks icefire I am at Victoria.
I had Technical Work Shop at South Yarra as the service centre.
If i want to have another service centre, i need to go to other state or something, i think that's what sony said.

this is really frustating

better news now, i've got news from CA, he managed to make contact with the case manager. Finally
now resolution would be tough !
full refund - i would be very happy if they can give me this but not sure if sony will agree to give as they have replaced the parts ?
replacement - this might be better

gotta be tough to find resolution, but not sure if i can do any bargain

[Icefire]

Check PM

[D3P]

seems sony is not giving me anything....at all

after all the trouble i had....

they seems want to "repair" only.

no idea if it's actually fix faulty unit