dell service

wheelchairninja · 20th May 2008, 4:58 PM

looking to buy a dell laptop, but just wondering how the tech support works.

I've read of ppl getting technicians come over to help them, but I'm located in Adelaide, and not sure if that is available in SA.

If the laptop needs to be serviced, would a technician come to me? or do i have to send it back?

Thanks

googlevich · 20th May 2008, 5:07 PM

Most likely a tech will come out to you. Dell contract techs from various companies. Only under extreme circumstances will you need to send the laptop back. But dell arrange all that anyway so its all good.

silver6 · 20th May 2008, 6:06 PM

Dell with either come to you or just send the parts for you to replace.

wheelchairninja · 20th May 2008, 6:32 PM

thx guys for quick response

HellsAngel · 20th May 2008, 6:51 PM

Dell will service anywhere in Australia. Will use third party tech support if no main Dell service is in the area.

EpHeSuS · 20th May 2008, 7:21 PM

Quote:

Originally Posted by HellsAngel

Dell will service anywhere in Australia. Will use third party tech support if no main Dell service is in the area.

Hell's, a bit of a OT question. What would Dell be likely to do if I complained about some of the paint being rubbed off on the left hinge

Don't expect them to do anything, since it is pretty minor...

SSJX · 20th May 2008, 8:46 PM

Dell have the best service in my opinion. When they say Next Business Day (NBD), they really mean it. and yes, usually a techy comes to you to do the work, even if it's an easy thing like changing a dvd drive

k1ll3r · 20th May 2008, 8:56 PM

Quote:

Originally Posted by EpHeSuS

Hell's, a bit of a OT question. What would Dell be likely to do if I complained about some of the paint being rubbed off on the left hinge

Don't expect them to do anything, since it is pretty minor...

cant hurt to give it a go

Naru · 20th May 2008, 9:05 PM

Quote:

Originally Posted by EpHeSuS

Hell's, a bit of a OT question. What would Dell be likely to do if I complained about some of the paint being rubbed off on the left hinge

Don't expect them to do anything, since it is pretty minor...

DEpends on what level of warranty you have. The one that came with mine even covers accidental damages. I'm afraid I might have to use the service one day because my hard drives disappear from time to time. :/

HellsAngel · 20th May 2008, 9:09 PM

Quote:

Originally Posted by EpHeSuS

Hell's, a bit of a OT question. What would Dell be likely to do if I complained about some of the paint being rubbed off on the left hinge

Don't expect them to do anything, since it is pretty minor...

You have complete cover on yours so call tech support and ask them see what they say. I dont think they will do anything though as the laptop is working good

n00by · 20th May 2008, 9:38 PM

my laptop has a chip in the left hings from being put down to hard whle it was in my backup...

who determines if it gets a fix or not? like is there some clause somewhere that says accidental damage repairs is at their disgression?

EpHeSuS · 20th May 2008, 9:39 PM

Quote:

Originally Posted by HellsAngel

You have complete cover on yours so call tech support and ask them see what they say. I dont think they will do anything though as the laptop is working good

The paint makes it go slower, we all know stuff like that increases performance

I don't know if you saw my post in the M1330 thread, but is it normal for the HDD to sound like it's hitting something when you pick up or put down the laptop quicker than normal?

sanjay · 20th May 2008, 9:42 PM

dell tech support is among the best in the business. their laptops may not be of the best build quality (think lenovo) but they arent falling apart out of the box either (think acer).

that combined with highly competitive prices and the ability to snag a bargain from the dell outlet from time to time makes them a serious contender when it comes to most people's next laptop

just a shame they havent got their retail presence in SA up sooner because a female friend of mine who sucks in the arse at ordering stuff online decided to get an asus from JB instead of a dell xps m1530, despite the dell being better looking, better equipped, better backed, and cheaper...

HellsAngel · 20th May 2008, 9:49 PM

EpHeSuS

Doesnt do it on mine but it does have shock protection on there so should be ok.

Sanjay you should have got her to call me man

sanjay · 20th May 2008, 9:50 PM

Quote:

Originally Posted by HellsAngel

Sanjay you should have got her to call me man

i actually told her "you can call them to order if you want, i know of someone who works there and can get you a good deal"

she really just wanted the security of buying in store i guess, at the cost of being ripped off. what can ya do...needless to say she isnt one of my close friends else i wouldve gone to the trouble of ordering it for her

20th May 2008, 4:58 PM	#1
wheelchairninja Awaiting Email Confirmation Join Date: Apr 2005 Location: Adelaide Posts: 55	dell service looking to buy a dell laptop, but just wondering how the tech support works. I've read of ppl getting technicians come over to help them, but I'm located in Adelaide, and not sure if that is available in SA. If the laptop needs to be serviced, would a technician come to me? or do i have to send it back? Thanks

20th May 2008, 5:07 PM	#2
googlevich Member Join Date: Oct 2003 Location: Melbourne, SE suburbs Posts: 544	Most likely a tech will come out to you. Dell contract techs from various companies. Only under extreme circumstances will you need to send the laptop back. But dell arrange all that anyway so its all good. __________________ What's a googlevich???

20th May 2008, 6:06 PM	#3
silver6 Member Join Date: Nov 2002 Location: Sydney Posts: 921	Dell with either come to you or just send the parts for you to replace. __________________ \|Intel 486DX2 100\|Gigabyte GA-486TA\|Trident 9000 512KB VLB\|4MB SIMM\|100MB HDD\|

20th May 2008, 8:46 PM	#7
SSJX Member Join Date: Apr 2006 Location: Sydney Posts: 2,746	Dell have the best service in my opinion. When they say Next Business Day (NBD), they really mean it. and yes, usually a techy comes to you to do the work, even if it's an easy thing like changing a dvd drive __________________ Good Trader list: click here 164 unique users and counting Add your PSN ID to OCAU's Wiki Sony Vaio Club Member #2

20th May 2008, 9:38 PM	#11
n00by Member Join Date: Jul 2005 Location: Sydney, 2219 Posts: 2,023	my laptop has a chip in the left hings from being put down to hard whle it was in my backup... who determines if it gets a fix or not? like is there some clause somewhere that says accidental damage repairs is at their disgression? __________________ DELL XPS m1330: T9300 2.5ghz \| 4GB RAM \| nVidia 8400M GS \| 320GB HDD \| 24" Dell Monitor \| Logitech Wave Wireless Keyboard \| MX Revolution Camera Rig: Canon 450D DSLR \| 18-55 IS \| 55-250 IS \| 50 II 1.8 \| 17-85 USM IS \| 430EXII \| 2x8gb Sandisk Extreme II \| Battery Grip Click to View Trades

20th May 2008, 6:32 PM	#4
wheelchairninja Awaiting Email Confirmation Join Date: Apr 2005 Location: Adelaide Posts: 55	thx guys for quick response

20th May 2008, 6:51 PM	#5
HellsAngel Member Join Date: May 2002 Location: Sydney Posts: 3,835	Dell will service anywhere in Australia. Will use third party tech support if no main Dell service is in the area.

20th May 2008, 9:42 PM	#13
sanjay Member Join Date: Mar 2004 Location: Lockleys, Adelaide, SA Posts: 10,320	dell tech support is among the best in the business. their laptops may not be of the best build quality (think lenovo) but they arent falling apart out of the box either (think acer). that combined with highly competitive prices and the ability to snag a bargain from the dell outlet from time to time makes them a serious contender when it comes to most people's next laptop just a shame they havent got their retail presence in SA up sooner because a female friend of mine who sucks in the arse at ordering stuff online decided to get an asus from JB instead of a dell xps m1530, despite the dell being better looking, better equipped, better backed, and cheaper... __________________ My Ride: MY02 Mitsubishi Ralliart Magna Build #75 - 5sp Manual, 2.5" exhaust with Pacemaker extractors, 17" Enkei Alloys Over 120 Successful Trades on OCAU - Most Recent: dche5390, Rugal, Tornhelm, ummmz, darknight84, bumography, b4sk3tb4ll3r, marktadros, MoveIt, Maxknott, NoBooze, bnyboy, Stooge007, caddy, the_rick, Soupratt, Doktor, Logik47, KraniX, Talisman, start, gizmo_melb, Omarko, Arkanite, WooKiE_MaN, PM for full list

20th May 2008, 9:49 PM	#14
HellsAngel Member Join Date: May 2002 Location: Sydney Posts: 3,835	EpHeSuS Doesnt do it on mine but it does have shock protection on there so should be ok. Sanjay you should have got her to call me man