ASUS laptop repair turnaround?

qingtian · 11th August 2008, 8:44 PM

has anyone here had their laptop repaired by ASUS in Sydney or Australia? if so, what is the turnaround?

I'm gettin realli annoying problems with vista constantly hanging/freezing randomly for 3oseconds or so... cant stand it anymore!

jcady81 · 11th August 2008, 9:02 PM

I just got my eeepc done. I was impressed with the communication and turn around. Total turn around probably 1.5 weeks, including courier from Melbourne to Sydney and back. They ended up having to do a full software restall and then when that failed they replaced the motherboard. Without the motherboard thing the turn around would have been less than a week.

qingtian · 11th August 2008, 9:03 PM

oh ok.. do they pay for courier costs?

jcady81 · 11th August 2008, 9:05 PM

as long as it's still under warranty and you can provide proof of purchase etc yeah.

qingtian · 11th August 2008, 9:06 PM

oh ok cool, so they get some dude to pick it up from my house as well?

jcady81 · 11th August 2008, 9:10 PM

yep they arrange for their courier people to call you and organise a suitable time for you. All you gotta do is box it and address it.

qingtian · 11th August 2008, 9:19 PM

excellent

joel231 · 11th August 2008, 10:06 PM

yeh i just got some work done on my laptop. its about 22months old and the screen hinge was broken, same as the left click mouse button and they replaced them both. Dropped it off at the shop i purchased it at and 9 days later got a call saying it was back from repair. very happy. screen even has dead pixels and the guy at the shop said they will replace it as well. so gonna drop it off and get it all fixed before it gets out of waranty.

Cheers Joel

qingtian · 11th August 2008, 10:41 PM

do we have to take it back to the place we purchased from or drop it off at the repair centre or will they actually collect it from my house as well?

im not sure if the person above was able to get courier... only because he had to get it fixed in sydney (when he lives in melb)?

joel231 · 11th August 2008, 10:50 PM

yeh im sure u can send it direct to asus, but i dont know where to send it in perth and i couldnt find my reciept so i just took it to the place i bought it from.

Cheers Joel

jcady81 · 12th August 2008, 8:11 AM

Because I bought it initially from MSY and they tend to disown stuff after 90 days I didn't even bother talking to them I found it easier to go straight to Asus. I just called the aussie service/tech support at Asus (found on their website) and they told me that all work (at least for the eeepc) had to be done in their sydney branch which is somewhere off Paramatta Rd. If it is under warranty you shouldn't have to deliver it anyway no matter where the lappy is being sent as pick up and delivery is covered Aussie wide.

dakiller · 12th August 2008, 9:53 AM

My laptop LCD had a whole row of pixels go bad, stuck on white. I was told there was a 3rd party shop across the road from uni that do ASUS warranty repairs, so I took it into there and they replaced it within the week no problems. Total Solutions on Burwood Rd, Glenferrie if anyone is wanting to know

Messiah16 · 12th August 2008, 2:16 PM

Quote:

Originally Posted by dakiller

My laptop LCD had a whole row of pixels go bad, stuck on white. I was told there was a 3rd party shop across the road from uni that do ASUS warranty repairs, so I took it into there and they replaced it within the week no problems. Total Solutions on Burwood Rd, Glenferrie if anyone is wanting to know

Hey there.

Just wondering where you found that out. I'm in Adelaide, and I was hoping there would be a store that offers the same kind of service. Would be be nice to know I can pysically drop my comp off if I have any problams. Is there a list or anything where you can find this information out? Cheers

dakiller · 12th August 2008, 2:42 PM

Quote:

Originally Posted by Messiah16

Hey there.

Just wondering where you found that out. I'm in Adelaide, and I was hoping there would be a store that offers the same kind of service. Would be be nice to know I can pysically drop my comp off if I have any problams. Is there a list or anything where you can find this information out? Cheers

I originally took the laptop back to where I bought it and they said to take it to them, which was just down the road

ProficienT · 13th August 2008, 1:53 AM

in perth, mine took 5 weeks.

And thats with them getting someone in perth to repair it.
They were completely useless.

Also had two Asus mother boards die.. bought from some online shop with went bust and they made it pretty much impossible for me to get them replaces/fixed.

Sucks eh.

11th August 2008, 8:44 PM	#1
qingtian Member Join Date: May 2006 Location: Sydney Posts: 349	ASUS laptop repair turnaround? has anyone here had their laptop repaired by ASUS in Sydney or Australia? if so, what is the turnaround? I'm gettin realli annoying problems with vista constantly hanging/freezing randomly for 3oseconds or so... cant stand it anymore!

11th August 2008, 9:02 PM	#2
jcady81 Member Join Date: Aug 2002 Location: Mel/Syd, Australia Posts: 90	I just got my eeepc done. I was impressed with the communication and turn around. Total turn around probably 1.5 weeks, including courier from Melbourne to Sydney and back. They ended up having to do a full software restall and then when that failed they replaced the motherboard. Without the motherboard thing the turn around would have been less than a week. __________________ AMD XP2000+ MSI KT3 ultra 160g (80 + 80) Abit Silvro GF4 Ti4600 SB Live 5.1 256DDR liteon 24x10x40 Liteon DVD rom 16x48x 17" Lemel monitor

11th August 2008, 9:05 PM	#4
jcady81 Member Join Date: Aug 2002 Location: Mel/Syd, Australia Posts: 90	as long as it's still under warranty and you can provide proof of purchase etc yeah. __________________ AMD XP2000+ MSI KT3 ultra 160g (80 + 80) Abit Silvro GF4 Ti4600 SB Live 5.1 256DDR liteon 24x10x40 Liteon DVD rom 16x48x 17" Lemel monitor

11th August 2008, 9:10 PM	#6
jcady81 Member Join Date: Aug 2002 Location: Mel/Syd, Australia Posts: 90	yep they arrange for their courier people to call you and organise a suitable time for you. All you gotta do is box it and address it. __________________ AMD XP2000+ MSI KT3 ultra 160g (80 + 80) Abit Silvro GF4 Ti4600 SB Live 5.1 256DDR liteon 24x10x40 Liteon DVD rom 16x48x 17" Lemel monitor

11th August 2008, 10:06 PM	#8
joel231 Member Join Date: Oct 2002 Location: flat side of perth Posts: 286	yeh i just got some work done on my laptop. its about 22months old and the screen hinge was broken, same as the left click mouse button and they replaced them both. Dropped it off at the shop i purchased it at and 9 days later got a call saying it was back from repair. very happy. screen even has dead pixels and the guy at the shop said they will replace it as well. so gonna drop it off and get it all fixed before it gets out of waranty. Cheers Joel __________________ \| Asus A8JP Notebook \| \| Asus Eee PC 1000H \| \| Shuttle SG33G5M HTPC \| \| If its broke hit it with a hammer, if its still broke add duct tape.\|

11th August 2008, 9:03 PM	#3
qingtian Member Join Date: May 2006 Location: Sydney Posts: 349	oh ok.. do they pay for courier costs?

11th August 2008, 9:06 PM	#5
qingtian Member Join Date: May 2006 Location: Sydney Posts: 349	oh ok cool, so they get some dude to pick it up from my house as well?

11th August 2008, 9:19 PM	#7
qingtian Member Join Date: May 2006 Location: Sydney Posts: 349	excellent

11th August 2008, 10:41 PM	#9
qingtian Member Join Date: May 2006 Location: Sydney Posts: 349	do we have to take it back to the place we purchased from or drop it off at the repair centre or will they actually collect it from my house as well? im not sure if the person above was able to get courier... only because he had to get it fixed in sydney (when he lives in melb)?

11th August 2008, 10:50 PM	#10
joel231 Member Join Date: Oct 2002 Location: flat side of perth Posts: 286	yeh im sure u can send it direct to asus, but i dont know where to send it in perth and i couldnt find my reciept so i just took it to the place i bought it from. Cheers Joel __________________ \| Asus A8JP Notebook \| \| Asus Eee PC 1000H \| \| Shuttle SG33G5M HTPC \| \| If its broke hit it with a hammer, if its still broke add duct tape.\|

12th August 2008, 8:11 AM	#11
jcady81 Member Join Date: Aug 2002 Location: Mel/Syd, Australia Posts: 90	Because I bought it initially from MSY and they tend to disown stuff after 90 days I didn't even bother talking to them I found it easier to go straight to Asus. I just called the aussie service/tech support at Asus (found on their website) and they told me that all work (at least for the eeepc) had to be done in their sydney branch which is somewhere off Paramatta Rd. If it is under warranty you shouldn't have to deliver it anyway no matter where the lappy is being sent as pick up and delivery is covered Aussie wide. __________________ AMD XP2000+ MSI KT3 ultra 160g (80 + 80) Abit Silvro GF4 Ti4600 SB Live 5.1 256DDR liteon 24x10x40 Liteon DVD rom 16x48x 17" Lemel monitor

12th August 2008, 9:53 AM	#12
dakiller Member Join Date: Jun 2001 Location: NarreWarren, Melb Posts: 4,728	My laptop LCD had a whole row of pixels go bad, stuck on white. I was told there was a 3rd party shop across the road from uni that do ASUS warranty repairs, so I took it into there and they replaced it within the week no problems. Total Solutions on Burwood Rd, Glenferrie if anyone is wanting to know __________________ In memory of Cheers Z

13th August 2008, 1:53 AM	#15
ProficienT Member Join Date: Sep 2003 Location: Perth Posts: 176	in perth, mine took 5 weeks. And thats with them getting someone in perth to repair it. They were completely useless. Also had two Asus mother boards die.. bought from some online shop with went bust and they made it pretty much impossible for me to get them replaces/fixed. Sucks eh.