Ordering from Lenovo!? Beware!

RB44 · 19th December 2008, 11:27 AM

I placed an order for a laptop from lenovo last month, they keep telling me that they have no power adaptors available, and want to ship me the laptop without the adaptor, which is pointless. They cant even give me a date when they will have them in stock, been calling for 3 weeks now trying to get an answer.

How can they be out of power adaptors? They must sell hundreds of these things. I tried to get the same one from other sources but cant find anyone that stocks the same model adaptor.

Just found this http://www.digitaljournal.com/article/248931

I would not order from here again and may be cancelling my order.

Tony · 19th December 2008, 12:12 PM

is this the system in Australia?

i find it hard to believe they don't have adapters as it's the same one since the the T60... and the Lenovo 3000... and the Z60...

RB44 · 19th December 2008, 12:17 PM

Quote:

Originally Posted by Tony

is this the system in Australia?

i find it hard to believe they don't have adapters as it's the same one since the the T60... and the Lenovo 3000... and the Z60...

Ordered from lenovo.com.au - the call centre is in malaysia and production in Hong Kong.

I think they are lying about the adaptors, hundreds of stories like this on the web, should have done my research before. I called back to get the unit shipped which is the advise from other lenovo customers to see what they say (been told the adaptor excuse is givin alot) and they now said they cant ship the computer without contacting manfacturing and seeing if its complete and all parts available, WTF.- They told me is was ready 2 weeks ago and just waiting on the adaptor.

Also forgot to mention they already shipped me the battery and charged me for it!!

baked · 19th December 2008, 12:20 PM

I have a cupboard full of them here at work

but yeah surely they must have some...

the 4 notebook models we use currently here (T60, T61, X200 and T400) all use the same adapter... I can't believe they would run out of the things.

Tony · 19th December 2008, 12:23 PM

i dunno how that works

lenovo always do the same thing

you get a box with the laptop + separate carrier for the battery and adapter + a localisation power cord + useless paperwork

they wouldn't break things up and send separately? surely that makes logistics and tracking nightmare?

i'm about to buy another lenovo (another one) and that surprises me

stroggos2k · 19th December 2008, 12:26 PM

I'm glad I got my 3000 N200 from BigW now not from Lenovo direct.

Eclipsor · 21st December 2008, 9:25 AM

I ordered an SL300 at the start of this month. Took around 2 weeks for it to arrive. Not sure if it uses the same power adapter. All went fairly smoothly for me. Guess I got lucky.

Toobs · 21st December 2008, 2:07 PM

They might be having trouble with MEPS... http://www.energyrating.gov.au/eps2.html

Unfortunately the Govt made a bit of a mess of this one and didn't give companies very long to do the paperwork required... I expect many international companies that have a relatively small Australian presence would be having trouble with this.

19th December 2008, 11:27 AM	#1
RB44 Member Join Date: Aug 2008 Location: The Moon Posts: 154	Ordering from Lenovo!? Beware! I placed an order for a laptop from lenovo last month, they keep telling me that they have no power adaptors available, and want to ship me the laptop without the adaptor, which is pointless. They cant even give me a date when they will have them in stock, been calling for 3 weeks now trying to get an answer. How can they be out of power adaptors? They must sell hundreds of these things. I tried to get the same one from other sources but cant find anyone that stocks the same model adaptor. Just found this http://www.digitaljournal.com/article/248931 I would not order from here again and may be cancelling my order. Last edited by RB44; 19th December 2008 at 11:44 AM.

19th December 2008, 12:12 PM	#2
Tony Member Join Date: Jun 2001 Location: Sydney, NSW, Australia Posts: 9,915	is this the system in Australia? i find it hard to believe they don't have adapters as it's the same one since the the T60... and the Lenovo 3000... and the Z60... __________________ "Nowadays things are completely different, and auto makers are much more global in structure. Its difficult to see ANY new car these days as the product of any one company or country. There are honourable exceptions that prove this rule though. The R32, R33 and R34 series Skylines were the babies of an intensely focused faction inside Nissan, a group who still feel their heritage & family tree come from the Prince regime of ex-aircraft engineers who were really serious about racing and making great cars. Sadly, this group now seems to be feeling pressure to change." I drive a stock R33 non turbo automatic Skyline - 120kW at the wheels! OCAU Nissan Skyline Club Member

19th December 2008, 12:20 PM	#4
baked Member Join Date: Nov 2002 Location: 3082.vic.aust Posts: 244	I have a cupboard full of them here at work but yeah surely they must have some... the 4 notebook models we use currently here (T60, T61, X200 and T400) all use the same adapter... I can't believe they would run out of the things. __________________ woop woop

19th December 2008, 12:23 PM	#5
Tony Member Join Date: Jun 2001 Location: Sydney, NSW, Australia Posts: 9,915	i dunno how that works lenovo always do the same thing you get a box with the laptop + separate carrier for the battery and adapter + a localisation power cord + useless paperwork they wouldn't break things up and send separately? surely that makes logistics and tracking nightmare? i'm about to buy another lenovo (another one) and that surprises me __________________ "Nowadays things are completely different, and auto makers are much more global in structure. Its difficult to see ANY new car these days as the product of any one company or country. There are honourable exceptions that prove this rule though. The R32, R33 and R34 series Skylines were the babies of an intensely focused faction inside Nissan, a group who still feel their heritage & family tree come from the Prince regime of ex-aircraft engineers who were really serious about racing and making great cars. Sadly, this group now seems to be feeling pressure to change." I drive a stock R33 non turbo automatic Skyline - 120kW at the wheels! OCAU Nissan Skyline Club Member

19th December 2008, 12:26 PM	#6
stroggos2k Member Join Date: Dec 2001 Location: Rozelle, Sydney NSW Posts: 6,155	I'm glad I got my 3000 N200 from BigW now not from Lenovo direct. __________________ Tune in to my radio show "Adam & The Stooges" from 8-10pm every Friday night on Sydney's 2RRR 88.5FM for obscure/classic/awesome rock, game, movie & tv reviews and random fun.

21st December 2008, 9:25 AM	#7
Eclipsor Member Join Date: Jul 2003 Location: Brisbane Posts: 278	I ordered an SL300 at the start of this month. Took around 2 weeks for it to arrive. Not sure if it uses the same power adapter. All went fairly smoothly for me. Guess I got lucky. __________________ Previous Successful trades with: ic0nic, aXLe, breast, st4tic, Kravitz, FuKNuKle, M@tt, Kaji, packratbob1982, E2EKI3L, muffinman, Stylex, Mutman, snoop_wog, Groovetek, Philquad, Xandrax, and more....

21st December 2008, 2:07 PM	#8
Toobs Member Join Date: Oct 2002 Posts: 70	They might be having trouble with MEPS... http://www.energyrating.gov.au/eps2.html Unfortunately the Govt made a bit of a mess of this one and didn't give companies very long to do the paperwork required... I expect many international companies that have a relatively small Australian presence would be having trouble with this.