ATTN : Barracuda 7200.11, Barracuda ES.2 SATA & DiamondMax 22 Owners

Harper:ToV · 21st January 2009, 12:17 PM

Got the following email from on of my suppliers for seagate/maxtor drives :-

Quote:

Dear Sir./Madam,
An important information update about Seagate HDD’s as below contents,

Lately,

Seagate announced their HDD quality issue on their official webiste,
please refer to below link,
http://seagate.custkb.com/seagate/cr...931&NewLang=en
You can see 「Barracuda 7200.11」「DaimondMax 22」「Barracuda ES.2 SATA」these serial / models are all happen problems,
the problem can not enter into Windows OS,copy files failed (system might hang-up & blue screen...) .....etc.

The models are as below,

Barracuda 7200.11
ST31000340AS
ST3750330AS
ST3640330AS
ST3500320AS
ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS

Barracuda ES.2 SATA
ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS

DiamondMax 22
STM31000340AS
STM3750330AS
STM3500320AS
STM31000334AS
STM3320614AS
STM3160813AS

In Japan market,
they all already stop selling these Seagate serial / models,
you can see below Japan news link,
http://www.watch.impress.co.jp/akiba...c_seagate.html

Therefore,if your customer feedback any issue related Seagate HDD,
such as : can not detect HDD ,can not enter into Windows OS,or copy files failed (system might hang-up & blue screen...) .....etc....
We can give you some suggestions as below test method,please do below steps to check previously:

(1)Seagate official [SeaTool] test program :
Download Seagate official hard disk tool [SeaTool] to test,
program download area : http://www.seagate.com/www/en-us/sup...loads/seatools
Below is the test method link,
http://seagate.custhelp.com/cgi-bin/...p?p_faqid=4672

(2)HD Tune Pro test program :
Test version : hdtunepro_310_trial
To do [Error Scan] & [Health] test

If confirm the HDD has any problem,please contact with Seagate directly,ask them update their HDD special firmware or others support.

TRG.dOinK · 21st January 2009, 1:04 PM

ST3500320AS, doh... :P

My original drive died after like 150hours, but the replacement has been ok so far, touch wood.
My brothers drive has been ok since the beginning so far...

Good to see their at least honest about it, and are doing something. Alot of companies just deny everything. The drives have got 5 year warranty anyway, as long as I back up my data regulary (~monthly).

Old · 21st January 2009, 4:48 PM

https://na1.salesforce.com/apex/Case...0030000005v1EI

Mine wont install Linux , any linux . I tried like 5 different ones .

Currently using Win7

Oh well !

!!WARNING!!
The software and information in this article could be data destructive and/or render your hard drive inoperable if not followed carefully. It is always recommended to keep a backup of critical data.

This article applies to the following models:

Drive Family
Models Affected
Firmware Affected
Recommended Firmware Update Status
Seagate Barracuda 7200.11
ST3500320AS
ST3640330AS
ST3750330AS
ST31000340AS
SD15, SD16, SD17, SD18, SD19
In Validation* Current Fix [ Which can brick your drive ] Dont update these drives .
Please verify your drive model number, serial number, and firmware revision using the Drive Detect software.

*Note: This file has been temporarily taken offline as of Jan 19, 2008 8PM CST for validation.

If your drive matches one of the models listed in this article and does not match any of these versions of firmware, your drive is not affected.
If you are still unsure if this applies to your drive, please submit an email to disksupport@seagate.com. Please enter the model number, serial number, and firmware revision into the subject line of the email.

MR CHILLED · 21st January 2009, 6:22 PM

Thankfully my 640AS drives are not on the list.

tiro_uspsss · 22nd January 2009, 12:14 AM

I've been running the 1TB ES.2 in that list for approx. a yr, no issue - so I guess I do nothing right?

Billzilla · 24th January 2009, 1:35 AM

Mine's on the list.

It's been running well for over a month now, any need to worry?
It's got a firmware of SD15, is that outside the danger zone?

MR CHILLED · 24th January 2009, 7:19 AM

Quote:

Originally Posted by Billzilla

Mine's on the list.

It's been running well for over a month now, any need to worry?

Well simply if it's on the list you might wanna apply that update asap.

MrTanman · 24th January 2009, 2:10 PM

I'm currently using an ST3500320AS which is on the list. It seems to be working fine (on Windows) but I couldn't install Ubuntu because it couldn't find a partition.

Do I need to update the firmware or is it unnecessary?

MR CHILLED · 24th January 2009, 5:32 PM

Quote:

Originally Posted by MrTanman

Do I need to update the firmware or is it unnecessary?

If you don't you take the risk of ending up with a brick. Your choice.

I'd be doing it.

Zardoz · 24th January 2009, 8:30 PM

I've got eight of these drives in RAID - the first generation 7200.11 1TB. Three of them have already been replaced - two with "medium error" which suggests bad sectors or read/write errors and one drive which simply stopped working and failed detection by any SATA controller. All drives are running firmware that Seagate have identified as problematic.

One of the replacement drives is also SD15. Is it the firmware at fault or is the firmware a workaround for a physical fault?

domsmith · 24th January 2009, 8:50 PM

Would any of these drives be found in the Seagate Freeagent series?

aussie7 · 24th January 2009, 11:07 PM

I have 2 x 1TB SATAII
Both drives are used for backup of my files, had them for about 3 weeks with no problems
7200.11
ST31000333AS - Model
SD15 - Firmware
Both are Made in Thailand

One drive passed SeaTools long drive self test, will test other drive now

Is there anything I can do to my drives or do I need to return them to seagate / shop of purchase

Billzilla · 24th January 2009, 11:34 PM

The main problem seems to be on startup, that right?
How about I just leave this box running?
At least until the fix is applied.

aussie7 · 25th January 2009, 5:32 PM

Quote:

Originally Posted by aussie7

I have 2 x 1TB SATAII
Both drives are used for backup of my files, had them for about 3 weeks with no problems
7200.11
ST31000333AS - Model
SD15 - Firmware
Both are Made in Thailand

One drive passed SeaTools long drive self test, will test other drive now

Is there anything I can do to my drives or do I need to return them to seagate / shop of purchase

God damn drive died, not recognized by bios on boot this morning. I'll be returning it on Tuesday

Second drive still works, fingers crossed

whoop · 25th January 2009, 7:47 PM

Model : ST3750330AS
Revision (Firmware) : SD15

awwww CRAP!. It mentions checking the drive serial number too but on the firmware download page itself it doesn't mention any serial numbers. My drive matches the model and firmware so do I just ignore the part about matching serial numbers?

21st January 2009, 1:04 PM	#2
TRG.dOinK Member Join Date: Jun 2002 Location: Melb East Posts: 2,818	ST3500320AS, doh... :P My original drive died after like 150hours, but the replacement has been ok so far, touch wood. My brothers drive has been ok since the beginning so far... Good to see their at least honest about it, and are doing something. Alot of companies just deny everything. The drives have got 5 year warranty anyway, as long as I back up my data regulary (~monthly). __________________ ... /\ . _\ /_ Mitsubishi \| Successful Trades: Suicidal, Nerotic, Chiefgc, Mr Chilled, Kooliez, Vortexkrow, Grandarcmaster, AT-AT ./_/ \_\ Motors... \| E8400, NZXT Hush, Corsair TX-750, Gigabyte GA-EP35C-DS3R, 4GB DDR2 Corsair DHX, Asus 8800GTS 512, Auzentech Prelude Xfi, Seagate 7200.11 500GB 32mg cache Last edited by TRG.dOinK; 21st January 2009 at 3:06 PM.

21st January 2009, 4:48 PM	#3
Old Awaiting Email Confirmation Join Date: Jan 2009 Posts: 27	Yeah https://na1.salesforce.com/apex/Case...0030000005v1EI Mine wont install Linux , any linux . I tried like 5 different ones . Currently using Win7 Oh well ! !!WARNING!! The software and information in this article could be data destructive and/or render your hard drive inoperable if not followed carefully. It is always recommended to keep a backup of critical data. This article applies to the following models: Drive Family Models Affected Firmware Affected Recommended Firmware Update Status Seagate Barracuda 7200.11 ST3500320AS ST3640330AS ST3750330AS ST31000340AS SD15, SD16, SD17, SD18, SD19 In Validation* Current Fix [ Which can brick your drive ] Dont update these drives . Please verify your drive model number, serial number, and firmware revision using the Drive Detect software. Note: This file has been temporarily taken offline as of Jan 19, 2008 8PM CST for validation. If your drive matches one of the models listed in this article and does not match any of these versions of firmware, your drive is not affected. If you are still unsure if this applies to your drive, please submit an email to disksupport@seagate.com. Please enter the model number, serial number, and firmware revision into the subject line of the email. Last edited by Old; 21st January 2009 at 4:54 PM.*

21st January 2009, 6:22 PM	#4
MR CHILLED D'oh! Join Date: Jan 2002 Location: Keep it up! :D Posts: 89,983	Thankfully my 640AS drives are not on the list. __________________ Co2 is weightless apparently. Be careful what you vote for. Howard on the economy: ''When the Prime Minister and the Treasurer and others tell you that the Australian economy is doing better than most – they are right,'' Asked how cash payments of baby bonus and school bonus are any different, Opposition Leader tony abbott says 'well look, they just are.'

22nd January 2009, 12:14 AM	#5
tiro_uspsss Member Join Date: May 2007 Location: 6064 Posts: 1,995	I've been running the 1TB ES.2 in that list for approx. a yr, no issue - so I guess I do nothing right? __________________ DNA = Design Not Accident DNA = Darwin Not Accurate DNA = Darwin Not Alive.. God is. JOIN HEATWARE! ITS FREE! Brilliant way to give rep/feedback on trades! www.heatware.com WTB: X-Fi Elite Pro & BenQ G2400WD TRADE LIST random PIC

24th January 2009, 1:35 AM	#6
Billzilla Member Join Date: Sep 2002 Location: Gold Coast Posts: 1,637	Mine's on the list. It's been running well for over a month now, any need to worry? It's got a firmware of SD15, is that outside the danger zone? __________________ www.billzilla.org

24th January 2009, 2:10 PM	#8
MrTanman Member Join Date: Nov 2008 Location: Sydney Posts: 101	I'm currently using an ST3500320AS which is on the list. It seems to be working fine (on Windows) but I couldn't install Ubuntu because it couldn't find a partition. Do I need to update the firmware or is it unnecessary?

24th January 2009, 8:30 PM	#10
Zardoz Member Join Date: Jun 2001 Location: Melbourne Posts: 2,053	I've got eight of these drives in RAID - the first generation 7200.11 1TB. Three of them have already been replaced - two with "medium error" which suggests bad sectors or read/write errors and one drive which simply stopped working and failed detection by any SATA controller. All drives are running firmware that Seagate have identified as problematic. One of the replacement drives is also SD15. Is it the firmware at fault or is the firmware a workaround for a physical fault? __________________ Intel 3770K, Z77UP4-TH, 32GB RAM, 3ware 9650SE-24ML + 13x1.5TB (RAID 5) + 6x3TB (RAID 5), 2x2TB, Intel 10GbE PCIe NIC, GTX670, BluRay burner, 2x Dell 3007WFP-HC Retina MacBook Pro - 2.7GHz, 768GB SSD, 16GB RAM, 27" Thunderbolt display Cisco Powered Network: 2851, 1841+3G HWIC, 3750G-24TS-E1U, 2948G-L3, 3550, 2514, AP350, 2xAP1252AGN, 2x7206, C3508G, 9971 IP phone

24th January 2009, 8:50 PM	#11
domsmith Member Join Date: Nov 2002 Posts: 139	Would any of these drives be found in the Seagate Freeagent series?

24th January 2009, 11:07 PM	#12
aussie7 Member Join Date: Jul 2001 Location: Sunshine Coast QLD Posts: 1,626	I have 2 x 1TB SATAII Both drives are used for backup of my files, had them for about 3 weeks with no problems 7200.11 ST31000333AS - Model SD15 - Firmware Both are Made in Thailand One drive passed SeaTools long drive self test, will test other drive now Is there anything I can do to my drives or do I need to return them to seagate / shop of purchase __________________ lending money to friends is like gambling and you should only gamble what you can afford to lose Last edited by aussie7; 24th January 2009 at 11:13 PM. Reason: forgot to mention place of manufacture

24th January 2009, 11:34 PM	#13
Billzilla Member Join Date: Sep 2002 Location: Gold Coast Posts: 1,637	The main problem seems to be on startup, that right? How about I just leave this box running? At least until the fix is applied. __________________ www.billzilla.org

25th January 2009, 7:47 PM	#15
whoop Member Join Date: Apr 2003 Posts: 101	Model : ST3750330AS Revision (Firmware) : SD15 awwww CRAP!. It mentions checking the drive serial number too but on the firmware download page itself it doesn't mention any serial numbers. My drive matches the model and firmware so do I just ignore the part about matching serial numbers?