WARNING: XFX WARRANTY

[elstado]

I did some searching but there seems to be little discussions about XFX's warranty on video cards.

According to this thread on WP XFX not only make it as difficult as possible to lodge a warranty, but they also apparently only provide a 2 year warranty from the date of the card's manufacture, yes, you read right. So in theory you have no idea how long the warranty is on the card until you make a claim. It's also nearly impossible to find information of where to make the RA claim to and where to send it*, and XFX support will be as helpful as a punch in the face when you ask for this info.

[JEDY (XFX REP) 2/12/2009 8:23:21 AM] Hi, please note that warranty is only officially with the reseller. We provide support for XFX products up to 2 yrs from the date of manufacturer, including a courtesy RMA service where it is difficult for people to obtain RMA service from the reseller, but please note that as your product was manufactured well over 2 yrs ago, I`m sorry we cannot help here. Best Regards.Jedy

See these threads for more details:

http://forums.whirlpool.net.au/forum....cfm?t=1142481

http://forums.whirlpool.net.au/forum...m/1114397.html

http://forums.whirlpool.net.au/forum...m/1119362.html

http://forums.whirlpool.net.au/forum...fm/951538.html

This thread really should be stickied so people can get a fair warning.

Boycott XFX until they do something about this dismal practise of theirs.

el stado

*Providing the reseller you bought the part from is no longer contactable or trading. If the part dies and the store you got it from is decent in terms of service and speed, and still up and running, the warranty process with XFX is known to be quick and painless. If the part dies and the store is unavailable for whatever reason, apparently you will be in for a world of hurt.

[The Brad]

Originally Posted by elstado

According XFX not only make it as difficult as possible to lodge a warranty, but they also apparently only provide a 2 year warranty from the date of the card's manufacture,

First of all - its WP, so I'd fact check first.

Second of all this is illegal under Australian consumer law. Warranty is from when you purchase it, not from when its made. This does have some limitations like if something sits on the shelf for years, but it basically holds true.

[elstado]

Originally Posted by The Brad

First of all - its WP, so I'd fact check first.

Second of all this is illegal under Australian consumer law. Warranty is from when you purchase it, not from when its made. This does have some limitations like if something sits on the shelf for years, but it basically holds true.

I emailed the enquiries address to try and confirm this a few days ago and they still haven't replied, so for now I am calling this true, especially as many other people had had exactly the same issues with XFX over the past couple years.

The XFX website says nothing about whether the warranty is from date of purchase or date of manufacture, and considering so many people have been told by their reps it is from date of manufacture, well, that doesn't say much for XFX does it.

WARRANTY INFORMATION

XFX warrants that the Product shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship. XFX does not sell its Product directly to the consumer therefore the warranty for XFX Products remains the responsibility of your reseller where you purchased the Product.

and

WARRANTY PERIOD
XFX warranties hardware Product for a period of two (2) years.

I should reiterate, the problem isn't that they don't deal with the public normally, as many companies operate the same, the problem with XFX is that they have said they cover from 2 years from manufacturing date, which is ludicrous and I would imagine illiegal, and also that is the reseller you bought the card from is difficult to contact, or closed down.liquidated etc, XFX are very hesitant and difficult to help you find another way to get warranty support.

[orchidophile]

XFX are certainly not helpful with RMA in my personal experience, and I'm never getting another piece of xfx product as a direct result. They just don't give a toss about australian buyers, and have little to no communication skills.

[The Brad]

I've had a few XFX things and had no dramas, are you talking directly with XFX OS and not the local agent(s)?

[Parker]

Originally Posted by The Brad

Warranty is from when you purchase it, not from when its made. This does have some limitations like if something sits on the shelf for years, but it basically holds true.

With the point of sale, not the manufacturer.

What warranty was expressed at the time of sale? That warranty can be enforced with the place of purchase.

On top of expressed warranty is your statutory rights to a good that is of merchantable quality. Basically it has to work for a reasonable time based on the amount you've paid etc. Very grey area.

http://www.fairtrading.qld.gov.au/of...enDocument&L1=

[The Brad]

Originally Posted by Parker

With the point of sale, not the manufacturer.

Well TBH, I have got no clue as to why someone would try to talk directly to the manufacturer on an item like this, kinda different if its a fridge but why not go back to the retailer?

More than likely if its under warranty there you'll get a credit and be able to buy something better.

[elstado]

Originally Posted by Parker

With the point of sale, not the manufacturer.

What warranty was expressed at the time of sale? That warranty can be enforced with the place of purchase.

On top of expressed warranty is your statutory rights to a good that is of merchantable quality. Basically it has to work for a reasonable time based on the amount you've paid etc. Very grey area.

http://www.fairtrading.qld.gov.au/of...enDocument&L1=

Yes indeed. I just checked my receipt (I own an XFX card which is why I am so concerned) and the receipt said that there is a 12 month store warranty on all good from date of invoice. But when I called the store the other day they said it would have another 2 year's manufacturers warranty, and if something happens down the track (store warranty expires at the end of today!) then I have to lodge the warranty claim with XFX...!

I should still be OK, because I think even out of the store warranty they will just charge a minimum fee, like $30, to lodge it for me out of store warranty, but in the case of the store closing or going out of business, then you are up sh!t creek. It really seems that XFX care very little about Australasian customers.

I'm going to call my LPCS and confirm exactly how long the manu warranty is, and what the process will be if it plays up well out of the store warranty period.

[The Brad]

Originally Posted by elstado

Yes indeed. I just checked my receipt (I own an XFX card which is why I am so concerned) and the receipt said that there is a 12 month store warranty on all good from date of invoice. But when I called the store the other day they said it would have another 2 year's manufacturers warranty, and if something happens down the track (store warranty expires at the end of today!) then I have to lodge the warranty claim with XFX...!

Well WTF are you doing posting to the forum! What you have to do is very clear!

[Squallff8aus]

Originally Posted by The Brad

Well WTF are you doing posting to the forum! What you have to do is very clear!

he was obviously warning others of XFX's warranty.

anyway, he shouldn't even need to pay an amount to the seller for manufacturers warranty. See link below.

link: http://www.justice.qld.gov.au/4254.htm

['Case study - Not good enough
A customer returns a camera with a faulty shutter; however the customer bought the camera 13 months ago so the 12-month warranty has expired. The customer also didn’t return the manufacturer’s guarantee card. As the camera was expensive and would reasonably be expected to last several years, the seller would still be responsible for fixing the faulty shutter or replacing the camera as the original goods were not of “merchantable quality”. The seller may contact the manufacturer about the faulty goods; however the responsibility lies with the seller.']

[yangby]

I thought these dudes provided life time warranty on the caard?

[maev]

Originally Posted by Squallff8aus

he was obviously warning others of XFX's warranty.

anyway, he shouldn't even need to pay an amount to the seller for manufacturers warranty. See link below.

link: http://www.justice.qld.gov.au/4254.htm

['Case study - Not good enough
A customer returns a camera with a faulty shutter; however the customer bought the camera 13 months ago so the 12-month warranty has expired. The customer also didn’t return the manufacturer’s guarantee card. As the camera was expensive and would reasonably be expected to last several years, the seller would still be responsible for fixing the faulty shutter or replacing the camera as the original goods were not of “merchantable quality”. The seller may contact the manufacturer about the faulty goods; however the responsibility lies with the seller.']

Hmm, thats interesting. So say i bought a 900$ monitor and 1 and half years down the track it died and the warranty was only a year, i could still make a claim for it to be repaired or replaced?

Obviously making the claim to the warranty department of the website it was bought from or the manufacturer won't get you anywhere, so where would you go for this assistance? Ring up the justice league or something?

[$3@N]

obviously not.

Never trust A merry Cans!

[Squallff8aus]

Originally Posted by maev

Hmm, thats interesting. So say i bought a 900$ monitor and 1 and half years down the track it died and the warranty was only a year, i could still make a claim for it to be repaired or replaced?

if the manufacturer's warranty is longer than 1 year yeah. Usually the shops tell you its 1 year local warranty and however many years on top of that being manufacturer's warranty. shops are usually happy to take in the item from you within that 1 year but not beyond that. but by law the shops are still suppose to take the faulty item in form you for warranty purposes even if the item is then in manufacturer's warranty period.

[terroristone]

yep XFX warrenty is crap, last time i sent something back it took 8 weeks, and 8 phone calls to the US.
Andrew