Optus to charge $2.20 for each paper bill??

TOFUGil · 20th March 2009, 7:30 PM

Um what the fuck? ...where the hell did they pull that out from?..

From 1st May each paper bill will hav addtional $2.20 surchage.

Will be considerng another phone & ISP company now..its BS.

Anyone other company doing this? or this is common practise now?

ma77 · 20th March 2009, 7:30 PM

Three charge for paper bills too.

Nikon223 · 20th March 2009, 8:16 PM

Have a look at Exetel they are a great isp never had any trouble with them

DiGiTaL MoNkEY · 20th March 2009, 8:32 PM

Yah i got the letter in the mail, it will save them heaps of money and make harder to read the bill online for those less tech savy.

I already made the move to online payment, not giving them anymore money than they deserve.

VippiN · 20th March 2009, 8:34 PM

It's a paper invoice fee. Sign up online to My Account and you get your bills online?

Wow, who would've thought it was so fucking simple to read the letter they've sent out to every customer.

CAPT-Irrelevant · 20th March 2009, 8:38 PM

Online billing FTW.

g@z · 20th March 2009, 10:16 PM

But I'll bet your bill is not reduced by the amount of the new charge. It's just another way to get more money out of you while claiming it's saving you money. Did the letter let out a waft of poo smell when you opened it?

Regards,
g@z.

death · 20th March 2009, 10:22 PM

Quote:

Originally Posted by g@z

But I'll bet your bill is not reduced by the amount of the new charge. It's just another way to get more money out of you while claiming it's saving you money. Did the letter let out a waft of poo smell when you opened it?

Regards,
g@z.

exactly what I was thinking when I received the letter

Quote:

Originally Posted by CAPT-Irrelevant

Online billing FTW.

who wins? certainly not the customer.

If they want online bills they should offer a $2.20 discount to switch to it not charge you for paper bills.

Now if you want a hard copy of the bill you have to print one out yourself which costs you money.

----

I have switched to online billing and have setup an email alert but im not happy

I will most likely change companies when my contract expires.

Seith · 20th March 2009, 10:30 PM

Wow a whole $2.20

Everyone is starting to do this, I no longer recieve my bank statements in the mail and a few of my bills. Sounds like a great way to stop wasting paper.

rush · 20th March 2009, 10:41 PM

Quote:

Originally Posted by Seith

Wow a whole $2.20

Everyone is starting to do this, I no longer recieve my bank statements in the mail and a few of my bills. Sounds like a great way to stop wasting paper.

Yes a whole $2.20.

For those on a sim only plan, the cost is around 40% of their entire bill.

If there was even a hint that this was covering the costs to Optus of generating a paper bill then it wouldn't be so offensive.

ewok85 · 20th March 2009, 10:44 PM

I have 2 phones with different providers and they all charge for paper statements - guess what, I just don't get paper statements. I have 3 bank accounts and they all charge for paper statements - guess what, I just don't get paper statements. My ISP charge for paper statements - guess what... I think you get the idea

Plastik8 · 20th March 2009, 10:54 PM

How about the thousands of people who don't / cant use the internet?

I found signing up to get the paper bills a bit of a pain. That myaccount system for optus is annoying! It was down for a week when I first tried signing up too.

ewok85 · 20th March 2009, 10:59 PM

Quote:

Originally Posted by Plastik8

How about the thousands of people who don't / cant use the internet?

You pay the $2.20! Is this difficult to comprehend? They don't print and mail themselves...

VippiN · 20th March 2009, 11:04 PM

Quote:

Originally Posted by g@z

But I'll bet your bill is not reduced by the amount of the new charge.

Actually it is. If you don't go to online billing you get charged $2.20. If you do, you don't have to pay $2.20.

It's not fucking rocket science.

You remind me of people who don't pay their bill then have a cry when they get a dishonor or overdrawn fee.

rush · 20th March 2009, 11:26 PM

I can't believe the number of people defending a blatant price gouge. Is anyone trying to say that it actually costs Optus $2.20 to print a paper bill?

Or is it rather that arbitrary and unjust charges are somehow acceptable?

Sure most people have an option. But should they be forced to do it?

If Optus implemented a policy where they would add $50 to your bill for holding your phone in your right hand then the solution is easy - use your left hand! But how stupid to suggest this as being reasonable.

I have had the pleasure of working for optus, and I have questioned similar decisions in the past, and have been assured it was about revenue raising and there was no justification for the cost.

What a bizarre, bizarre world we live in that people are content with that - not just complacent about it but will condescendingly defend it!

Just... wow.

20th March 2009, 7:30 PM	#1
TOFUGil Member Join Date: Jun 2004 Location: somewhere Posts: 1,686	Optus to charge $2.20 for each paper bill?? Um what the fuck? ...where the hell did they pull that out from?.. From 1st May each paper bill will hav addtional $2.20 surchage. Will be considerng another phone & ISP company now..its BS. Anyone other company doing this? or this is common practise now? __________________ E7500 @ 3.6Ghz \|Noctua NHC12P SE14 \| 8GB DDR2 800Mhz \| Gigabyte GA-X48 DS5 \| HD5870 \| 1x Pioneer A09XLB \| 1x WD Scorpio 320GB \| 1x WD Green 1TB \| RAID0 2x WD 80GB\| Silverstone 750W \| CM Stacker 810

20th March 2009, 7:30 PM	#2
ma77 Member Join Date: Jan 2005 Location: Melbourne Posts: 511	Three charge for paper bills too. __________________ Mi Goreng Noodle Club member #14

20th March 2009, 8:16 PM	#3
Nikon223 Member Join Date: Feb 2009 Posts: 88	Have a look at Exetel they are a great isp never had any trouble with them __________________ Nvidia 275 GTX FOR QUICK SALE !!

20th March 2009, 8:34 PM	#5
VippiN Member Join Date: Feb 2003 Location: Adelaide Posts: 5,362	It's a paper invoice fee. Sign up online to My Account and you get your bills online? Wow, who would've thought it was so fucking simple to read the letter they've sent out to every customer. __________________ :: Rob [ VippiNProLifestyle™ ] ²ºº³ :: E6600 :: 965P-DS3 :: 2GB 667 :: 9800GT :: Antec Sonata :: Silverstone560 :: MX510/G15 :: X-540 :: 1998 Subaru* Impreza WRX & 1990 Ford Laser KF TX3 Turbo :: 70+ Trades @ $8,000~ over 7 years

20th March 2009, 8:38 PM	#6
CAPT-Irrelevant Member Join Date: Sep 2007 Location: Sydney Posts: 1,736	Online billing FTW. __________________ P6T-SE \| i7 920 + Zalman CNPS 10X \| 6GB XMS3 C8 \| Sapphire 5870 1GB \| Seagate 7200.12 500GB + 1TB \| FT01 ("Faladis") \| CoolerMaster 1000W \| ASUS 2014LT DVD RW DL \| G15 (v2) \| W7 x64 Ultimate \| Creative I-Trigue 3400 Laptop = Y530-400 WoW toon - Phyrus (Nagrand OC)

20th March 2009, 8:32 PM	#4
DiGiTaL MoNkEY Digitally Disturbed Join Date: Jun 2005 Location: Melbourne, Victoria Posts: 22,894	Yah i got the letter in the mail, it will save them heaps of money and make harder to read the bill online for those less tech savy. I already made the move to online payment, not giving them anymore money than they deserve.

20th March 2009, 10:16 PM	#7
g@z Member Join Date: Jul 2001 Location: Melbourne Posts: 1,718	But I'll bet your bill is not reduced by the amount of the new charge. It's just another way to get more money out of you while claiming it's saving you money. Did the letter let out a waft of poo smell when you opened it? Regards, g@z.

20th March 2009, 10:30 PM	#9
Seith Member Join Date: Nov 2006 Posts: 840	Wow a whole $2.20 Everyone is starting to do this, I no longer recieve my bank statements in the mail and a few of my bills. Sounds like a great way to stop wasting paper.

20th March 2009, 10:44 PM	#11
ewok85 Member Join Date: Jul 2002 Location: Tokyo, Japan Posts: 5,553	I have 2 phones with different providers and they all charge for paper statements - guess what, I just don't get paper statements. I have 3 bank accounts and they all charge for paper statements - guess what, I just don't get paper statements. My ISP charge for paper statements - guess what... I think you get the idea __________________ 半ばは自己の幸せを、半ばは他人の幸せを http://www.leonjp.com - Rants and info about living in Japan http://forums.expatjapan.net - The Expat Japan Network!

20th March 2009, 10:54 PM	#12
Plastik8 Member Join Date: Sep 2003 Location: Adelaide 5061 Posts: 1,496	How about the thousands of people who don't / cant use the internet? I found signing up to get the paper bills a bit of a pain. That myaccount system for optus is annoying! It was down for a week when I first tried signing up too. __________________ HTPC: \| XBMC on Win 7 \| Intel E6400 @ 3.6Ghz \| 4GB DDR2 \| 8600GT \| 4TB ∑HDD \| Toslink >> Yamaha Receiver >> 5.1 \| Samsung LA46A650 \| WTB: ADSL2+ WiFi modem/router - OR - WiFI router. Please PM me

20th March 2009, 11:26 PM	#15
rush Member Join Date: Nov 2002 Posts: 2,007	I can't believe the number of people defending a blatant price gouge. Is anyone trying to say that it actually costs Optus $2.20 to print a paper bill? Or is it rather that arbitrary and unjust charges are somehow acceptable? Sure most people have an option. But should they be forced to do it? If Optus implemented a policy where they would add $50 to your bill for holding your phone in your right hand then the solution is easy - use your left hand! But how stupid to suggest this as being reasonable. I have had the pleasure of working for optus, and I have questioned similar decisions in the past, and have been assured it was about revenue raising and there was no justification for the cost. What a bizarre, bizarre world we live in that people are content with that - not just complacent about it but will condescendingly defend it! Just... wow.