Who else but Dell?

klam · 26th March 2009, 11:53 AM

So, the Dell Studio 1555 I ordered 2 weeks ago stopped starting after a week and started beeping 7 times when I attempt to start it up. I've rang Dell and after being on hold after a total of 1 hour, I managed to speak to the support member who asked me to:

1) try removing the RAM and putting it back
2) try removing the hard disk and putting it back
3) try removing the graphics card and putting it back !!!!

And if doing these steps don't help, someone will be sent down to replace the motherboard for me. Unfortunately, he never did get back to my emails when I confirmed that nothing he had suggested work. I had to send an email to the sales person before I got another phone call where they basically discouraged me from returning or obtaining a complete replacement of the laptop as it will take 3-4 weeks while a repair will only be 2-3 days. Is this normal?

If I don't receive contact from Dell within the next 48 hours, I'll probably lodge a claim with my credit card company as they provide an extended warranty program on the purchase.

Now, if I am to buy another replacement laptop, which company should I choose to avoid the same lack lustre customer support?

power · 26th March 2009, 11:54 AM

does sound like a RAM issue, chase them up - their service is pretty good.

Aratama_Bashi · 26th March 2009, 12:27 PM

yeah i would say this is not your regular dell service experience. i (both at home and work) have always found their service to be good.

johnamadeus · 26th March 2009, 1:21 PM

I've found Dell's service good to satisfactory... other than them sending multiple items of the same order

zoidbergmerc · 26th March 2009, 1:47 PM

Quote:

Originally Posted by johnamadeus

I've found Dell's service good to satisfactory... other than them sending multiple items of the same order

yes i too have had this problem, due to a slight decimal error we receive 250 laptops in stead of 25...

MR CHILLED · 26th March 2009, 1:51 PM

Quote:

Originally Posted by johnamadeus

I've found Dell's service good to satisfactory

Personally I've found it to be excellent, turn around times have been brilliant.

rdorman · 26th March 2009, 2:37 PM

what are the actual beep codes? couldnt you roughly work out whats wrong from those?

klam · 27th March 2009, 8:53 PM

7 beeps indicate a CPU Cache test failure (For Intel CPU only).

So a Dell tech came over and replaced the entire motherboard and still no go. Now they suspect the power button is broken and need to place an order for the part, then come in with it to replace.

26th March 2009, 11:53 AM	#1
klam Member Join Date: Sep 2004 Posts: 48	Who else but Dell? So, the Dell Studio 1555 I ordered 2 weeks ago stopped starting after a week and started beeping 7 times when I attempt to start it up. I've rang Dell and after being on hold after a total of 1 hour, I managed to speak to the support member who asked me to: 1) try removing the RAM and putting it back 2) try removing the hard disk and putting it back 3) try removing the graphics card and putting it back !!!! And if doing these steps don't help, someone will be sent down to replace the motherboard for me. Unfortunately, he never did get back to my emails when I confirmed that nothing he had suggested work. I had to send an email to the sales person before I got another phone call where they basically discouraged me from returning or obtaining a complete replacement of the laptop as it will take 3-4 weeks while a repair will only be 2-3 days. Is this normal? If I don't receive contact from Dell within the next 48 hours, I'll probably lodge a claim with my credit card company as they provide an extended warranty program on the purchase. Now, if I am to buy another replacement laptop, which company should I choose to avoid the same lack lustre customer support?

26th March 2009, 11:54 AM	#2
power Member Join Date: Apr 2002 Location: brisbane Posts: 17,705	does sound like a RAM issue, chase them up - their service is pretty good. __________________ This is Who We Are.

26th March 2009, 1:21 PM	#4
johnamadeus Member Join Date: Jul 2006 Posts: 317	I've found Dell's service good to satisfactory... other than them sending multiple items of the same order __________________ Successful trades: Slong, uLa32, aokman, Fwoor, drunkntigr, MrRevhead, Loop Goose, tfcgod

27th March 2009, 8:53 PM	#8
klam Member Join Date: Sep 2004 Posts: 48	7 beeps indicate a CPU Cache test failure (For Intel CPU only). So a Dell tech came over and replaced the entire motherboard and still no go. Now they suspect the power button is broken and need to place an order for the part, then come in with it to replace.