Great Service by Microsoft

BevanMx5 · 3rd March 2010, 9:58 AM

My Xbox360 got RROD a couple of months back. I couldn't register it on the net for some reason, so I finally got around to calling them. After going through their annoying phone prompts, i got hold of some guy in Malaysia with an American accent. He was very helpful and registered the xbox, setup the service ticket etc.

I sent it off on 19th Feb and got a brand new Jasper model (2009-12 build date) as a replacement yesterday 2nd March. That means the door to door turn around was only 7 business days.

BIG Thumbs up for Microsoft.

GregDude · 3rd March 2010, 10:22 AM

I found the experience painless also. I've warrantied twice due to RROD. Of course it is inconvenient to warranty any item, but both times it took one phone call, a few minutes to pack in a box and it was back in 7 days each time, post paid with the 1 month gold card to make up for lost time.

OOOSQ · 3rd March 2010, 4:09 PM

Another reason why they are one of the most recognised and successful companies in the world.

claf-43 · 3rd March 2010, 10:07 PM

good service would be you buy the machine, it never fails and you never call support....

trop · 4th March 2010, 6:19 AM

Quote:

Originally Posted by claf-43

good service would be you buy the machine, it never fails and you never call support....

No, that would be a 100% reliable machine. What he described is good service.

3rd March 2010, 10:22 AM	#2
GregDude Member Join Date: Aug 2002 Location: Brisbane Posts: 1,094	I found the experience painless also. I've warrantied twice due to RROD. Of course it is inconvenient to warranty any item, but both times it took one phone call, a few minutes to pack in a box and it was back in 7 days each time, post paid with the 1 month gold card to make up for lost time.

3rd March 2010, 4:09 PM	#3
OOOSQ Member Join Date: Jun 2008 Posts: 94	Another reason why they are one of the most recognised and successful companies in the world.

3rd March 2010, 10:07 PM	#4
claf-43 Member Join Date: Aug 2003 Location: Adelaide Posts: 4,976	good service would be you buy the machine, it never fails and you never call support....