Motherboard repairs...?

lionman · 18th July 2010, 2:45 AM

What are my chances of getting bent CPU pins on the motherboard repaired under warranty?

Is it possible to get the board repaired at a cost or do I have to buy a new one?

I bought a second hand X58A-UD5 with 2 bent pins. I got it working with my 930 but it won't play with my 980x.

Saiyan_Overlord · 18th July 2010, 4:42 AM

It's not good tbh with you. I had a friend of mine bend pins on a msi x58 eclipse that he bought from fluidtek, was refused warranty however Eddie said he knew a MSI rep and would try to pass it by him to see if it could get done. The MSI rep rejected the repair request and thus he had to buy a new motherboard, luckily for him however his mum was nice and reimbursed him the costs of that motherboard out of sympathy/love (nice mum lol).

Apparently though at around the same time, quite a few people manged to bend pins on the board. How they managed to do it I don't know, but some I've spoken to were surprised they did it seeing as they'd never done it with a 775 socket. This may be partly due to the fact that 1366 pins are a lot more fragile than the 775 pins.

You could try and bent them back into place with tweasers or use a pen/pencil to re-align the pin into the same shape as the other pins, but apart from that there's not a lot of options as the view of suppliers/stores/manufactures is that it is user damage.

terrastrife · 18th July 2010, 5:06 AM

asus do it for $30pp or so... out of warranty, you actually get a whole new socket most of the time. no idea about GA, best contacting the aussie distro.

lionman · 18th July 2010, 1:47 PM

I've had the CPU out a dozen times and made tiny adjustments to the pins.
I have no idea how they where damaged, I am very careful when seating the CPU and I make sure only the base of the CPU makes contact with the pins. I have a feeling they were like that when I received the board...

I heard you can pay for a new socket. Given this is nearly a $400 board I can live with spending a bit to get it repaired.

Who is the distributor for Gigabyte?
Should I try RMAing the board direct to Gigabyte?
Maybe I should contact Austin Computers and see if they can help me?

EvilGenius · 18th July 2010, 2:08 PM

You can rma direct to gigabyte here in aus, but they're going to reject it. Bent cpu pins automatically = physical abuse or misuse.

I've never heard of anyone having a socket replaced before, and I'm not sure I'd ever trust a board that had had a socket replacement. That would be an incredibly delicate job that if wasn't done perfectly could very well result in a board that would never overclock with any sense of stability.

mrthong · 18th July 2010, 3:06 PM

Quote:

Originally Posted by terrastrife

asus do it for $30pp or so... out of warranty, you actually get a whole new socket most of the time. no idea about GA, best contacting the aussie distro.

took 2 months for me to get my socket replaced by Gigabyte for $55.

lionman · 18th July 2010, 3:08 PM

So really I just have to buy a new one.

I might get a few bucks for this one if someone has more patience/skill at repairing pins...

Thanks for the input guys, you pretty much confirmed my fears.

lionman · 18th July 2010, 3:10 PM

Quote:

Originally Posted by mrthong

took 2 months for me to get my socket replaced by Gigabyte for $55.

I might get a UD3R today and contact Gigabyte. If it costs $55 it would be well worth it.

mrthong · 18th July 2010, 3:14 PM

Quote:

Originally Posted by lionman

I might get a UD3R today and contact Gigabyte. If it costs $55 it would be well worth it.

i got mine RMA'd through MSY even though i bought it from PCCG, but can you wait for the 2 monnths?

lionman · 18th July 2010, 4:10 PM

Quote:

Originally Posted by mrthong

i got mine RMA'd through MSY even though i bought it from PCCG, but can you wait for the 2 monnths?

I can hardly wait 2 days!! I'll just pick up a board today and then sell one of them when the repaired board gets back.

disguisey · 18th July 2010, 4:22 PM

say there two pins missing, but there reasonably straight would you still be able to send it back, to AMD etc?

terrastrife · 18th July 2010, 6:14 PM

Quote:

Originally Posted by disguisey

say there two pins missing, but there reasonably straight would you still be able to send it back, to AMD etc?

does this make sense to anyone at all?

terroristone · 18th July 2010, 6:17 PM

Quote:

Originally Posted by disguisey

say there two pins missing, but there reasonably straight would you still be able to send it back, to AMD etc?

Quote:

Originally Posted by terrastrife

does this make sense to anyone at all?

crack anyone? lol
Andrew

Archy · 18th July 2010, 6:44 PM

Quote:

Originally Posted by disguisey

say there two pins missing, but there reasonably straight would you still be able to send it back, to AMD etc?

Quote:

Originally Posted by terrastrife

does this make sense to anyone at all?

Perfect sense. He has two pins missing from the socket, but wherever they are, they're straight. He knocked them out without bending them, so I'm sure Gigabyte would be more inclined to replace it.

Or if I remember right, he has an AMD (cbf checking the sig), so it would be the pins on the CPU.

terrastrife · 18th July 2010, 6:49 PM

Quote:

Originally Posted by Archy

Perfect sense. He has two pins missing from the socket, but wherever they are, they're straight. He knocked them out without bending them, so I'm sure Gigabyte would be more inclined to replace it.

Or if I remember right, he has an AMD (cbf checking the sig), so it would be the pins on the CPU.

how can pins be missing, and still straight?

18th July 2010, 2:45 AM	#1
lionman Member Join Date: Apr 2008 Location: Bedford,Perth,WA,Earth Posts: 1,728	Motherboard repairs...? What are my chances of getting bent CPU pins on the motherboard repaired under warranty? Is it possible to get the board repaired at a cost or do I have to buy a new one? I bought a second hand X58A-UD5 with 2 bent pins. I got it working with my 930 but it won't play with my 980x. __________________ My PC: 4GHz 1090T - M4890TD - 16GB G.Skill Ripjaws - CF HD5850 - 120GB Inferno + 128GB G.Skill Falcon II - 5x 1TB - HX-650W - COSMS S - U2410 HTPC: 550 - M4A88TD-M - 2GB 1333MHz - HVR-2200 - 500GB WD AAKS + 1TB Samsung - 550W TruePower - SUGO SG02- 32" LCD 5D2 - 20 -35mm F2.8 - 50mm F1.4 - 85mm F1.4 - 70-200mm F2.8 + Fijifilm X100 Flickr

18th July 2010, 4:42 AM	#2
Saiyan_Overlord Member Join Date: Jul 2005 Location: Sydney 2074 Posts: 1,960	It's not good tbh with you. I had a friend of mine bend pins on a msi x58 eclipse that he bought from fluidtek, was refused warranty however Eddie said he knew a MSI rep and would try to pass it by him to see if it could get done. The MSI rep rejected the repair request and thus he had to buy a new motherboard, luckily for him however his mum was nice and reimbursed him the costs of that motherboard out of sympathy/love (nice mum lol). Apparently though at around the same time, quite a few people manged to bend pins on the board. How they managed to do it I don't know, but some I've spoken to were surprised they did it seeing as they'd never done it with a 775 socket. This may be partly due to the fact that 1366 pins are a lot more fragile than the 775 pins. You could try and bent them back into place with tweasers or use a pen/pencil to re-align the pin into the same shape as the other pins, but apart from that there's not a lot of options as the view of suppliers/stores/manufactures is that it is user damage. __________________ Core i7 930 @ 4.2Ghz \| Gigabyte X58 UD7 \| Inno3D GTX 480 SLI \| 12GB Corsair Vengeance 1600mhz \| Auzentech X-Fi Forte \| Samsung 830 128GB SSD, 3X1TB WD Black Storage \| Corsair HX1000 PSU \| CM HAF-X \| Samsung 2443BW

18th July 2010, 1:47 PM	#4
lionman Member Join Date: Apr 2008 Location: Bedford,Perth,WA,Earth Posts: 1,728	I've had the CPU out a dozen times and made tiny adjustments to the pins. I have no idea how they where damaged, I am very careful when seating the CPU and I make sure only the base of the CPU makes contact with the pins. I have a feeling they were like that when I received the board... I heard you can pay for a new socket. Given this is nearly a $400 board I can live with spending a bit to get it repaired. Who is the distributor for Gigabyte? Should I try RMAing the board direct to Gigabyte? Maybe I should contact Austin Computers and see if they can help me? __________________ My PC: 4GHz 1090T - M4890TD - 16GB G.Skill Ripjaws - CF HD5850 - 120GB Inferno + 128GB G.Skill Falcon II - 5x 1TB - HX-650W - COSMS S - U2410 HTPC: 550 - M4A88TD-M - 2GB 1333MHz - HVR-2200 - 500GB WD AAKS + 1TB Samsung - 550W TruePower - SUGO SG02- 32" LCD 5D2 - 20 -35mm F2.8 - 50mm F1.4 - 85mm F1.4 - 70-200mm F2.8 + Fijifilm X100 Flickr

18th July 2010, 2:08 PM	#5
EvilGenius Member Join Date: Apr 2005 Location: _Rocky Status:_Folding! Posts: 6,387	You can rma direct to gigabyte here in aus, but they're going to reject it. Bent cpu pins automatically = physical abuse or misuse. I've never heard of anyone having a socket replaced before, and I'm not sure I'd ever trust a board that had had a socket replacement. That would be an incredibly delicate job that if wasn't done perfectly could very well result in a board that would never overclock with any sense of stability. __________________ i5-750@4.0 \| GA-P55A-UD3P \| 32GB GsKill Ares PC-12800 \| NVS420 \| Corsair HX-850 \| CMStacker810 Once more unto the breach dear friends, once more Cry fold for Team24, OCAU and all the world! Wanted - 2 x Dell S2409W's, 14-15" i3/i5/i7 laptop ballpark $300

18th July 2010, 3:08 PM	#7
lionman Member Join Date: Apr 2008 Location: Bedford,Perth,WA,Earth Posts: 1,728	So really I just have to buy a new one. I might get a few bucks for this one if someone has more patience/skill at repairing pins... Thanks for the input guys, you pretty much confirmed my fears. __________________ My PC: 4GHz 1090T - M4890TD - 16GB G.Skill Ripjaws - CF HD5850 - 120GB Inferno + 128GB G.Skill Falcon II - 5x 1TB - HX-650W - COSMS S - U2410 HTPC: 550 - M4A88TD-M - 2GB 1333MHz - HVR-2200 - 500GB WD AAKS + 1TB Samsung - 550W TruePower - SUGO SG02- 32" LCD 5D2 - 20 -35mm F2.8 - 50mm F1.4 - 85mm F1.4 - 70-200mm F2.8 + Fijifilm X100 Flickr

18th July 2010, 5:06 AM	#3
terrastrife Member Join Date: Jun 2006 Location: ADL/SA The Monopoly State Posts: 16,022	asus do it for $30pp or so... out of warranty, you actually get a whole new socket most of the time. no idea about GA, best contacting the aussie distro.