I've been with Optus for 8 years or so, multiple mobile accounts and home internet. I've just clocked over 21 months on my phone plans and was looking to upgrade and at the same time organize NBN which is getting connected to my address in a month or two. I've been month to month on my internet plan for years now, so I would assume locking into an internet contract would have made them more likely to want to keep me around but there was just no way of renewing/upgrading my phone contracts early this time without paying it out until the end. I've done this with Optus every single time I've gotten to 21 months before so it just seems weird that there was no budging this time, not even telling me I might be able to do it 1 or 2 months early, I'd have to get right to the end of the 24 months. I know that's exactly what a 24 month contract means but last time (21 months ago) THEY called ME to tell me I can upgrade early so it seems out of the ordinary that they refuse now. Is this no longer common practice, or have I just been lucky in the past?