brand new system just died

Discussion in 'Troubleshooting Help' started by Madchimp, May 31, 2020.

  1. Madchimp

    Madchimp Member

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    So I built a new system, specs below. It has been running find for the last twos weeks. But tonight, when I came back to it in sleep mode it woke when I moved the mouse and showed the windows login page. When I clicked on the screen, both monitors went black, and now I have nothing.

    Tried restarting the system, including a hard shut down, nothing. No signal to screen and keyboard and mouse are dead too.

    What the actual fuck.....

    3700x, Asus x570 P, 33gb ddr4 and a s/h 1080ti running windows 10 pro
     
  2. BurningFeetMan

    BurningFeetMan Member

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    So, no power to mobo? No spin up of fans in psu? Any power at all?

    Maybe start with the psu. Have you a spare to swap out?
     
  3. Matthew kane

    Matthew kane Member

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    Potential short? Sleep state problems requiring a CMOS battery RTC, bad BIOS?
     
  4. nCrypt

    nCrypt Member

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    sleep mode. why is this even a thing any more?

    I literally never turn my PC off, just turn screens off. before i watercooled on the weekend and u pgraded, my pc had not been off for over 3 months haha.


    as mentioned above, need more information.

    does it power on? and just no signal? Fans spinning?
     
  5. CAPT-Irrelevant

    CAPT-Irrelevant Member

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    Try disconnecting and reconnecting the 24 pin power connector on the motherboard, and also try bridging the power switch pins... if you know how.
     
  6. OP
    OP
    Madchimp

    Madchimp Member

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    Powers up, fans on CPU, and GPU spin up, all the fancy lights come on too
     
  7. adamsleath

    adamsleath Member

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    does it beep?

    i take it the screen itself is not dead.

    if it was me. first, i'd panic and rain down expletives at the thing.
    then, i'd clear the cmos to set it back to defaults.

    see if anything happens onscreen

    if still nothing;
    then, i'd skip the hammer, and move on to isolating the hardware for a faulty component.

    also, if you have a bootable disk, like a windows install disk or usb...or a rescue disk for restoring from backup media, try that, after unplugging your ssd's. but you may have an nvme drive. if so take it out. whatever is the case it won't hurt to strip it down. you can always put it all back together again.

    cpu 1 stick of ram. and the vid card. unfortunately with no igpu, it will take longer to narrow down to the gpu as being the faulty culprit.

    ===
    anyway i'm all ears for other ways to troubleshoot.

    i take it you can no longer get to the bios? and that when you attempt to reboot, you hit the del key many times to try to enter the bios?
     
    Last edited: May 31, 2020
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  8. OP
    OP
    Madchimp

    Madchimp Member

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    Nah, I doubt both screens (dual 32" screens) died at the same time, but will test with another, to rule them out.
    No beeps, but I can't remember if it did prior to this issue. I'll test it later tonight or tomorrow (long day at work and not in the mood lol)

    Thanks for the advice
     
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  9. demiurge3141

    demiurge3141 Member

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    That's your problem right there.
     
  10. OP
    OP
    Madchimp

    Madchimp Member

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    lol damn phone haha
     
  11. adamsleath

    adamsleath Member

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  12. Beavis_Wolf

    Beavis_Wolf Member

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    It appears you have onboard HDMI and display port on that mobo,maybe take out your GPU and see if you can get into your BIOS via one of those?

    My bad not up with the Ryzen CPUs looks like yours doesn't have intergrated GPU?
     
    Last edited: May 31, 2020
  13. d-Z1R3

    d-Z1R3 Member

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    i had this happen on my 3900X, my fix was to reset the bios and turn off sleep mode. I have 2 R5 2600's and a R9 3900X which all don't like sleep mode. Once you reset you bios you should be right to go.

    His cpu doesn't have integrated GPU, only the CPU's with a G on the end of the model number have built in graphics.
     
  14. OP
    OP
    Madchimp

    Madchimp Member

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    So, tried resetting the BIOS - nothing.
    Tried removing everything but the bare minimum - nothing.
    Tried two different working GPU's in both PCIe slots - Nothing.
    I have noticed that after about tens seconds into booting, the chipset fan stops. Is that normal these days? lol

    Highly suspect it is a dodgy mobo, so will pull it out and send it off
     
  15. CAPT-Irrelevant

    CAPT-Irrelevant Member

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    I have the WIFI version of the same board (Ryzen chipset tuf gaming x570). I have had power issues myself, and for a time when it wouldn't turn on, I started bridging the power pins, then was able to just disconnect and reconnect the 24-pin power connector, to get things going. These were only needed when my PC was off for a few hours (say the whole business day). This was all around the start of the year. Come Feb I moved house, and have mysteriously stopped having the issues. My belief was that maybe one of my peripherals was causing a short, but could never figure out the culprit.
     
  16. Azure-Drued

    Azure-Drued Member

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    might be Motherboard Standoffs?...maybe one of the Micro ATX standoffs still in there......"bump the desk the right way slips ...Causes short" just a thought..
     

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