Canon - no more warranty cards?

Discussion in 'Photography & Video' started by NiCH, Mar 12, 2010.

  1. NiCH

    NiCH Member

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    Just bought a Canon 16-35 yesterday from Ted's. New of course and I could see all the plastics and packaging was factory sealed. But there was no sign of a warranty card.

    Anyone else had this?
     
  2. Psychotik

    Psychotik Member

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    The only 2 L lenses I own and I didn't get a slip with either.

    24-105L was a 5DMk2 kit lens so theres the reason for that one, but the 70-200L F4 IS I bought did have one. Could it be because I bought it grey from Citiwide? Canon L have international warranty though correct so I would of thought there should be a card?
     
  3. OP
    OP
    NiCH

    NiCH Member

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    Canon Australia told me it should be in there.

    Just called Teds again and the guy went to check all Canon L lens stock. None of them had warranty cards. Strange.
     
  4. triggerpeg

    triggerpeg Member

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    Um for a big retailer like that dont they take them out and stamp them with a Teds distributor stamp?

     
  5. ^catalyst

    ^catalyst Member

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    Warranty cards are sort of against the law in Australia. In so far as, you only require proof of purchase to claim the MINIMUM 12 month warranty on pretty much everything sold in Australia.

    Warranty cards are an excellent tool for making a customer database though...

    I don't know of any stores that use them domestically.
     
  6. bb7_rider

    bb7_rider Member

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    I have a warranty card for my 24-105 that came from a 5d kit, I think you should have gotten one. Mine was also grey import, though it wasn't from citiwide.
     
    Last edited: Mar 12, 2010
  7. The Sentinel

    The Sentinel Member

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    I've never once filled out a warranty card for ANYTHING, EVER.

    No better way to get your personal details on a mailing list.
     
  8. mikechong

    mikechong Member

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    I've only ever bought one Canon lens locally, which was a EF-S 10-22mm from Fotoreisel camerahouse in Sydney. It did not come with a warranty card. The guy at the shop said it was normal and the sales receipt was all i needed for warranty.

    Interestingly, all my lenses bought overseas come with a warranty card.
     
  9. ^catalyst

    ^catalyst Member

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    Yes, because they may have different laws.
     
  10. Shaunington

    Shaunington Member

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    my aus stock 17-55 did not come with a warranty card.
     
  11. OP
    OP
    NiCH

    NiCH Member

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    Yeah, my only concern was that Canon overseas might only honour warranty on presentation of a warranty card + tax invoice. I'm heading overseas to China for a couple of months and thought that I was supposed to have a warranty card to take with me.
     
  12. Mred32

    Mred32 Old and Decrepit

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    None of the Canon 'L' lenses I have in stock come with a warranty card and they all come from Canon Australia. Actually, neither do the 55-250mm lenses I have in stock.

    Seems like Canon are cutting costs in every way they can, and as mentioned earlier in this thread a warranty card is not required in this country. Proof of purchase (a receipt) is all that is required.

    Keep your reciept!
    Mred32
     
  13. Takumi

    Takumi Member

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    i brought a l lens from teds, they took my details down into their computer system, if i have a warrenty issue, i can take it straight back to them.
     
  14. Big Daddy

    Big Daddy Member

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    my 70-200mm f2.8 is L lens that I bought from Teds in bris city did not come with any warranty card.

    Teds recorded my details so I should have no problems getting a copy of reciept if i lost my copy.
     
  15. OP
    OP
    NiCH

    NiCH Member

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    Per Canon's tech support email:

     
  16. greebs

    greebs Member

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    Can't say I've ever seen a warranty card for any Canon lens I've purchased in AU.
     
  17. Kyl3

    Kyl3 Member

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    You all know what they do with the warranty cards don't you?
     
  18. NismoR31

    NismoR31 Member

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    just got a 24-70L from bangkok (personally bought & delivered by a relative) and it has no registration card in the box.

    You're only required to provide a proof of purchase (receipt) to claim warranty anyway. and even if you dont have that canon will accept a stat dec signed by a jp as pop.
     
  19. ^catalyst

    ^catalyst Member

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    False.

    Warranty cards are ONLY used for making a customer database. All that is required to determine the warranty eligibility is proof of purchase.
     
  20. OP
    OP
    NiCH

    NiCH Member

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    For the lenses that did have a warranty card, I never filled them in any way. I left them blank and figured that if I needed to claim warranty, I could show it to them.

    Either way, seems like they're just a marketing tool.

    Cheers
     

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