client facebook account has been marked disable

Hi, does anyone know how to get hold Facebook to unblock a facebook account thats been disabled.
I've tried to recovery options and submitting a review as mentioned by the FB support page but we never get a response.

 

When you say “WE” you are submitting the request, via the Blocked Facebook page and expecting the reply to be sent the registered email for the account?

or are you sending a request to FB for them to reply to an unknown email address?

if the later you might only get a AI response or no response.

 

my client is sending from there facebook email that is blocked.

my client is sending from there facebook email that is blocked.

 

Was the client Suspended (suspension is different to locked which can be too many wrong password etc)

if suspended did they get an email explaining why and how if possible to appeal?

Finally presuming the Client didn’t ask for the account to be deleted, if so there is a time limit to reverse.

 

AI suspensions are impossible to reverse.

 

How is the email blocked? What is giving that indication and where?
Be prepared there's a remote possibility they're not telling you everything you need to know.

 

so I tried to contact support via my own FB page and had to sign up Metra Verified subscriptoin plan.
After this I could chat to support. they told me that my client needed to the same from a meta verified account.
My client then tried to create a business account and it blocked it immedailty with the message.
Its possible he use this email before.

Should we create a new email on the same business to avoid the blocking?

 

What was the message he got when the new account was blocked.

Did the account spam other FB users before being blocked.

note: your client might think it wasn’t spam but Facebook can say what they sent was spam and most importantly Facebook has the last say.

 

Message was

"Weve disabled your account. Weve reviewed your account and found that it still doesnt follow our community standards...."

 

you and your client need to work out with support what Community Standards the page doesn't meet and change that!

New email address or even setting up a new page/account is not going to solve the issue, unless you change what ever it is that triggers the Community Standard issue.

if you copy everything into the new page/account, the page will be banned again when it is reviewed.

 

I would have a discussion with your client and push round the edges to see what might have brought this on. Good chance they did something

 

Is this what they are telling you, or you have read the actual message yourself?

What type of content does your client post? What frequency?

 

There is a scam going around where you receive a link for whatever reason (usually some scare tactic), the link takes you to a genuine facebook login. If you login, it gives their app permission to make permission changes to any pages you manage and allows it to post. Then they grant their own accounts admin permissions for any pages you manage, then they post child porn or Epstein's client list or something on your wall. Your account gets banned and they take over your pages.

You can go through Facebook's appeal process, it'll take a few weeks but you can get your account back.

 

I'm also questioning the lack of full and proper punctuation. The apparent message is missing apostrophes, if that's the wording used for real.

 

Depends if it was a human CSO or automated AI, a human customer service officer can have bad grammar, especially in chat. However the quotes could be the OP just typing badly. I am guilty of atrocious spelling and or grammar when on iphone.

 

This is why I'm otherwise asking if it's simply what the client said, or if OP saw it himself.

I have issues with customers as is with saying 1 thing, only for them to later provide the actual error message, which can mean something different. If the customer provides the direct copypasta, it would usually not have spelling/punctuation errors.

Never rely on what the customer says unless they've proven to be reliable with passing of information.