Discussion in 'Business & Enterprise Computing' started by elvis, Jul 1, 2008.
I'm just a mirror reflecting your attitude.
BRB chiselling dicks on walls so people can read my thoughts in a thousand years time.
Don't you mean eggplants?
Edit: Eggplant apparently doesn't work on the forums, so that was less funny than i intended.
Ahh, I don't miss the Migration of the Canbrites in their annual invasion of the South Coast beaches. Having a well planned city is all well and good... but planning it 2 hours from the nearest beach was a terrible idea.
They gave them lakes to swim in.
From what I've read they're perfectly safe to swim in, the locals are just a bit precious about it.
lol. they're stagnant swamps filled with old toranas and shopping trolleys.
We're actually banned from doing so for compliance reasons. The same compliance that marked our 12 character minimum passphrases as "insecure", and recommended we go to 8 characters with complexity.
I've forwarded those organisations on to Troy Hunt and XKCD and asked them all to have a good hard think about life. Response was crickets and tumbleweeds. Hooray for the media industry. Amazing how they can simultaneously be so far ahead of the curve for complex technology, and so far behind it for the basic stuff.
if only there was some way to tell the user what their password was and what they tried to type in that didnt break security.
the 'oh' look on their face when they realised that yes, they actually had forgotten it/capslock/typo would be priceless.
Other than being a bit cold for ~6months a year, (a good wetsuit will deal with this, well, down to ~13°C or so, under that and it means significantly more kit, which takes away the fun of simming). The lakes have only been unsafe to swim in for the last ~3weeks this summer.
And the shopping trolly monster is only really a problem in Tuggeranong. (one lake I won't swim in, due to said shopping trolly)
The lakes are mostly fine, for most of the year, just like most beaches.
Hey guess what folks, she can log in now. What was the issue? Copy/paste from the ticket (which I quite vocally palmed off on to someone else):
"Removed the recovery email address (which was spelled incorrectly) and enabled verification using mobile number."
User couldn't spell their own email address properly, nor put in their mobile number for password recovery. How do you automate that which is too stupid to automate?
Could be worse, could be the annual Mexican (Melbournites) migration during winter to Noosa where pale grey/white skin dad bods in buggie smugglers roam the beaches in the dead of winter while locals are in wetsuits shivering.
WINTER IS COMING!
Use the KonMari method, in your example this user does not bring you joy so you should not hang onto them. This will help you declutter your tickets.
some years ago doing a support role I tried talking a particularly incompetent user through a password reset that a small child should be able to handle. I couldn't see passwords but I could see username which was correct. I gave her something like 5-6 new passwords, which were simple 8-character lowercase alphanumerics, and over the constant wailing of how this computer stuff was all way too hard, she screwed every one of them up and locked the account out yet again.
after this torture had gone on waaay too long, I finally generated a final new password, logged into her account with it, and changed the password as her. of course this broke a heap of security and privacy rules.
me; "OK, we're going to try once more. your new password is YOUR FIRST NAME, with the first letter a capital and the rest lower case, and a number 1 on the end, no spaces. that's absolutely as simple as I can make it."
nope, watched her fuck that one up multiple times too and lock the account out again.
sorry, can't help you. if you can't spell your own name you are literally too dumb to be helped.
should've said the first is a BIG letter, the rest are LITTLE letters....
capitals are hard.
I know we've gone round and round on this topic for literally over a decade, but I'm still at a loss how these folks actually make it past HR.
probably trying to type "canberra<name>1"
During my time on internet support for AAPT I literally had to tell a user what her name was to enter into her on screen prompt that said "Please enter your name"
I hold little faith for some people
Herp Derp users are Dumb, but L1 support should be able to accurately determine how the user is being dumb and rectify... It's literally their job.