Discussion in 'Business & Enterprise Computing' started by elvis, Jul 1, 2008.
worse, people with two first names - john david.
People who have no signature... no phone number/contact details (other than email) asking a complex problem... That needs to be fixed ASAP.
I PROVIDE NO POSSIBLE WAY OF URGENT CONTACT, YET DEMAND URGENT RESPONSE, PLEASE COMPLY OR KINDLY REVERT NEEDFULLY.
ps you missed your SLA.
Subject: <EVERYTHING IN UPPERCASE>
Body: <Normal use of characters case>
The subject must be in bold all capitols. It emphasizes the serious nature of the issue. Or is basically shouting at me via their computer. I don't respond well to shouting.
/moves email to Junk folder goes and pours a stiff drink and when they ask if i got heir email tell them no.
you reply and get an auto-reply that they've gone on annual leave for 3 weeks.
i used to work with a fucking muppet like that.
he would send me some vague skype message about some stupid fucking issue and then walk away from his computer before i could even reply to him to get clarification.
Like a sex doll?
only in the sense that he can get fucked.
One of our vendors in Argentina writes every single email (body and subject) in uppercase... it's been that way for more than 10 years and I can't help but read it as yelling every time (in Spanish)...
While we currently enjoy UTF-16, and have had UTF-8 and ASCII for decades, the poor Agentinians, are still stuck with UTF-6
don't charset-shame them.
whats your views on people who do the all caps emails when it comes to bullying
we had a manger years ago who used to giggle about it every time she sent emails in allcaps to certain staff members, promptly got her ass fired when it was brought up in a constructive dismissal complaint against the company
Yep, this is Dell through and through. I can't even remember the last time I had a contact at Dell that a) had a name that I could clearly identify as a first or last name or b) that I will be able to pronounce in a phone call.
One of our offices has a policy of changing the customer service staff roles every week or so, good to keep them cross trained and ensure anyone can do any job... problem is they refuse to put the name of the current person doing the job in any emails, even internally - so they'll submit an issue via email that requires a follow up phone call, and no one knows who they should be calling. Even worse is their own receptionist doesn't know who is doing what job each day/week, so call and speak to them and they have to go through the office to find out who is having the issue....just put your damn name in the email!
the whole all service desk drones are interchangeable theory sounds great to an ITIL-addled C-level but in reality having to explain context and situation etc. repeatedly to a different drone each time gets old real fast
All IT execs should be forced to dogfood their own service desk and processes, nothing makes me more irritated than watching C-levels get their own executive IT support with the permission to totally ignore/break normal processes and provisioning.
I'm not familiar with this verb
Lots of organisations have a special priority queue for C level execs, formal or otherwise.
Maybe it's good for keeping your job or service contract, but shit for actual process improvement.
As in "eat your own dogfood before you serve it"
To all staff.......
Never heard of that either.