Again, criticisms of late stage capitalism a-plenty here. In IT, we're expected to budget for downtime, redundancy, HA, backups, etc, etc. All of that is factored in to delivering a system when it comes to both infrastructure and dollar cost. Somehow with humans, the rules are different. When "work" is calculated, suddenly the beancounters are assuming people never get sick, never take leave, are 100% efficient at transferring 100% of their knowledge to other co-workers instantly without affecting their other hourly output, etc, etc? Planning fail. Good PMs (yes, they exist, just not in number) will always tell you that real productivity is a fraction of a day. Some will tell you "5 hours a day", some "3 hours a day", but whatever that is, it always seems to be wrong, and we *always* seem to be stuck in this world where staff (especially IT staff it seems) are inundated with too much work and doing too much overtime and never able to take appropriate breaks let alone leave at length without a phone call. There are always one of two reasons for something going wrong: ignorance or malice. If we (as an industry) have been this ignorant for this long, then we're all idiots. However if this comes down to malice of our superiors - the hyper capitalist push to get blood from a stone and squeeze as many humans as possible in the process in the name of the almighty dollar, and all the while as my friend caspian points out... ... and at the same time complaining that adequate leave or adequate staffing is all too expensive, then something is proper fucked, and we're the idiots for continuing to play that game. The only solution, in my eyes, is to not play the game. Which is why the very moment I don't have to be in this, I won't be, and I'll walk away from it all. And that day is rapidly approaching. (For what it's worth, this is also the reason I choose to specialise in "left of centre" IT - Linux, cloud, open source, and all things non-mainstream, because then you're not competing with every other low paid idiot or certificate wielding Indian, and you've actually got slightly more room to negotiate your value with, including how much time you take off instead of extra dollars on top).