Discussion in 'Business & Enterprise Computing' started by elvis, Jul 1, 2008.
no, i outsource blame, risk i still own.
managers fail to understand that important difference.
With no context, this sentence is still correct.
I feel like this is a learning exercise growing companies need to go through.
"oh, they seem cheaper and sound more cost effective"
12 months later...
"yeah, that wasn't a great idea. Everything took 3 times longer"
I thought everyone learned this in the 00s during the great offshoring and subsequent great re-onshoring.
Or is it now long enough ago that it's "ancient history" and we've all forgotten?
managers attention spans/memories rival that of goldfish.
reminds me of a running fight I used to have with an ex-manager.
me: useless waste of space contractors aren't doing their job and we're being impacted.
ex-manager: contractually they're supposed to. nothing I can do.
later in the morning -
ex-manager: our performance KPIs look like shit and I'm copping heat from my senior PHB.
me: contractually you're not supposed to be. nothing I can do.
Not sure "BigCorp" ever really learns a lesson like that. I watched my company flip flop over the years from being management heavy to culling, promising extra staff, to culling staff and beefing management back up again, back and forth back and forth. Any one of those cycles should have been a learning curve. The following ones reinforcing the lesson, but nothing ever changed and the cycle continues.
individuals might learn but the collective entity never does. if anything because offshoring/outsourcing always looks like a great way to make some short term savings, and the average manager hopes to be moving on before the repercussions of their decisions are manifested. so while business continues to allow the pursuit of short term goals the same old mistakes will continue to be made.
I had a discussion the other day with a client who had a particularly troubling day with a high function sociopath of an external party. They found this person was one of these highly data-driven individuals, but had almost no skill in actually doing anything with data. The end result was an arrogant certainty that their childish-level formulas on some spreadsheet were a path to instant cost savings, but they just continuously fucked over entire business units.
What strikes me as utterly bizzare is that these individuals seem to believe that across billions of humans and millions of businesses over decades, that somehow they are the first and only person to come up with that one simple answer that makes everything work, and somehow all the combined human effort that came before them missed the primary school maths they put in place to summarise complex international business in a one-liner formula.
I mean, we've all dealt with Dunning-Kruger-esque behaviour, but this individual was seriously on another scale all together of complete delusion. I have no idea how they ever made it this far into their career.
Best I can figure, people like this promise the moon, and those above them like the sound of that and pass it along to those above them. They're true believers, so it doesn't matter how many people below or beside them tell whoever will listen that the moon isn't theirs to give, they get a pass to continue, because owning the moon sounds awesome. Eventually it falls in a heap and too many people are on the hook, so this person is quietly shuffled away and everyone pretends nothing ever happened, ready for the next muppet offering a miracle.
i blame excel
Unlikely. I'm one of the highest paid already, even more than those promoted to the new more senior position. Sucks because they don't record the KPIs and metrics that would prove I deserve that and more. That's a project for 2022, which I'd bet my left nut is cancelled when the BPI is done. And after listing my accomplishments they're the type to say "but what have you done for me lately" or "if you continue that in 2022".
I also blame excel. We had a roster manger type(nfi the stupid title he actually had but was on 140k)
Used excels referencing excels and of course it was my fault excel crashed constantly on 100mb+ spreadheets on his specced out to fuck dell precision i9....
Ignored that I had power BI doing a far harder workload live reporting. (he had to wait for csv export daily vs hitting sql live over sdwan at 9 venues)
I think you're right. If there's one thing that's true, it's that people believe blind positivity over experienced doubt. Most technical folk end up the "depressed nay sayers", and get replaced in critical meetings by hype men and professional liars (marketing/sales).
I just read an article today that Canada's immigration department uses a "souped-up" Excel spreadsheet and that it's to blame for some immigration woes.
I hate to have to say that I agree. my business specialises in hiring personnel from across the national - and in a number of cases international - pool of expertise, and then ignoring their collective decades of expert knowledge so they can remake every single mistake the industry has ever made.
I've got a colleague who is bordering on quitting over the effect that consistent poor management decisions are having on his workload and responsibilities. personally I've transcended that - I don't suffer from stress, I just cause it in others. manglement can steer the business onto a sandbar all it likes, as long as I'm getting paid.
I'm advised frequently that this is the true path to happiness (lengthy discussion just today, in fact) but have yet to come anywhere close to mastering the art.
I am due for a mid life crisis any moment now, so maybe that will accelerate me along towards enlightenment.
I don't think I'll ever master that. I wonder if I never find my dream job whether I'd be willing to trade the comfortable income from IT for a career that provides happiness.
the trick to me seems to be to stop caring so much. I'm employed to advise as much as anything, and warn of the consequences of poor decisions. they're not my decisions and I don't own the failures or the stress that results from them.
stop apologising for the failures of others. it eats you up inside. it's amazing how much empathy vs sympathy helps. I'm not sorry you feel that way or it's impacted your precious KPIs. it's a shame you feel that way or that it happened. it's not a decision of mine or of my doing, and as a result I'm just not impacted. I can provide the e-mail trail where I specifically advised not to do it that way if you want to transfer your stress to someone else, but I'm teflon coated.
I'll still try my hardest to steer the business in the right direction, but if the direction chosen is flawed for political, accounting or short term business goals reason then that's cool. it's not my failure and I feel zero guilt. I'll even advise how to best navigate out of the fucking disaster that results, and explain why the best options have already been sacrificed to previous poor decisions. but it's not my problem, and I lose no sleep over it.