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Consolidated Business & Enterprise Computing Rant Thread

Discussion in 'Business & Enterprise Computing' started by elvis, Jul 1, 2008.

  1. looktall

    looktall Working Class Doughnut

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    Welcome back.
     
    3Toed likes this.
  2. Unframed

    Unframed Member

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    This might out my workplace but, oh well.

    I got promoted to a new team with a considerable pay increase... The rant, everyone in my old role just got made redundant in all but the Egypt and India geo. Managers and everything included. The redundancy package is pretty decent but it shows an absolute disregard for the importance of support in the IT industry because the Egypt and India geo staff have huge turnover and very little veteran staff and have consistently offered a pretty poor support experience which is why my team was supposed to be training and helping them improve.
     
  3. fnp

    fnp Member

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    Where have I heard that before...

    If it's any consolation it's rife in engineering as well.
     
    Unframed likes this.
  4. Unframed

    Unframed Member

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    It seems like it's the way, it's just infuriating to see in action.
     
  5. chip

    chip Member

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    if only the costs of shittier support were as easy to measure as the costs of offshoring things.
     
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  6. wazza

    wazza Member

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    Really a bit of an FU to the whole company - we're aware that the Egypt and India support teams offer a crap experience, but too bad, that's all that's left now.

    You'll have to be very firm on saying no to people who still come to you for support - they'll claim it's just an old habit and they're used to coming to you or some crap like that, but really they'll try to get you to be their personal support so they don't have to deal with the shit that is the offshore support, and if you fall for it then congratulations, you get to do both your old job *and* new job!
     
    Unframed and chook like this.
  7. ir0nhide

    ir0nhide Member

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    Herein lies the problem and one of the hallmarks of enshittification.
     
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  8. looktall

    looktall Working Class Doughnut

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    It's ok though because he's getting paid more now.
     
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  9. chook

    chook Member

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    Until enough customers leave and revenue drops because of the support quality zero shall be the number of the fucks given and the number of fucks given shall be zero.
     
    Unframed likes this.
  10. ir0nhide

    ir0nhide Member

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    No correlation shall be made between the customers leaving and the decisions to offshore expertise to benefit shareholders.
     
  11. Unframed

    Unframed Member

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    Thankfully the new role is a whole different thing, it's in education so it's easy to be very firm on not offering support. Everything now is all project based, no cases, no free support.

    Funnily enough, there's a flag that notes if a customer has given a negative NPS score and those flags have been increasing a lot of late.
     
    Last edited: Oct 7, 2024
  12. chook

    chook Member

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    When the customer is cancelling their service and the exit interview happens if they say "because your service has gone to shit since you sent it offshore" then there is. In a past life that's the reason I've given when we have terminated vendor relationships.
     
  13. chip

    chip Member

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    Has any organisation, anywhere, ever, used NPS to infer that strategic decisions have actually made a difference to shareholder returns? I've only ever seen it used to beat up on low level workers.
     
  14. Unframed

    Unframed Member

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    Yeah honestly... It's probably just going to be a metric to abuse the new support teams for not handling miracles.
     
  15. NSanity

    NSanity Member

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    see if everyone is doing AI - either LLM's or "Another Indian" (aka Amazon Just Walk Out style) - then no-one is doing it, thus the system just works and no-one leaves because everyone is shit.
     
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  16. chook

    chook Member

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    You only have to be faster than one other person and they get eaten by the lion?
     
  17. ir0nhide

    ir0nhide Member

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    And your bad feedback that goes against genius management cost saving decisions is ignored in 3....2....1....
     
  18. mtma

    mtma Member

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    He's just the 20% in 80/20 anyway
     
  19. GumbyNoTalent

    GumbyNoTalent Member

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    *sigh* MS Fabric Data Pipeline trigger doesn't use UTC but local time so a cron job for 8am is now running at 7am because it assumes AEDT not AEST or better yet UTC. Why are clown services so bad.
     
    Slug69 likes this.
  20. Slug69

    Slug69 Member

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    Windows server will save you!
     

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