This is normal for every business I've ever worked in. I have no idea why. Red tape? Process and procedure? Workload? Not paying enough and hiring monkeys? You win the "best coffee mug" award. While I agree, picking through the noise for signal is time consuming. Putting effort into filtering systems ends up being a huge amount of work, as generally there's no central source for signal (every place has signal and noise, so you can't easily go to a noise-free corner). And again, it's not the Internet's fault. But the Internet is the vehicle that transports most of the noise, and thus staying away from it for a while brings a sense of clarity, even at the sacrifice of signal. But sometimes silence is truly golden.