Corsair H80i Leaked - Corsair Support Question / Advice

Discussion in 'Overclocking & Hardware' started by Sup3rFly, Apr 6, 2017.

  1. Sup3rFly

    Sup3rFly Member

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    Hey All,

    Basically my H80i has leaked and ruined my 3 week old EVGA 1080 SC2 :mad: .

    Just wondering if anyone has had any experience with this and Corsair Support? Found a few posts over at Corsair and reddit with mixed results.

    I have logged a ticket with them and now just waiting for a technical engineer to be assigned to it.

    You can see the damage below - Before and After I noticed coolant all over the GPU. Can only assume the cooler leaked in the middle of the night and the day while I was at work.

    The H80i looks like it's leaked from one of the tubes connecting to the CPU block. There is no damage to tubing or cooler.

    This has now been removed from my PC.

    GPU Failing and Sensor -
    http://i.imgur.com/BrBZwho.png
    http://i.imgur.com/XEcNiLg.png

    Liquid on GPU and CPU Cooler -
    http://i.imgur.com/pnleQi2.jpg
    http://i.imgur.com/6IwDAPk.jpg
    http://i.imgur.com/HcpZSeP.jpg

    Dried liquid on connector and tube -
    http://i.imgur.com/smD1BML.jpg
    http://i.imgur.com/fnCedQw.jpg

    Liquid at base of cooler and CPU plate -
    http://i.imgur.com/5NmR8vr.jpg

    Will keep you updated.
     
    Last edited: Apr 6, 2017
  2. sammy_b0i

    sammy_b0i Laugh it up, fuzzball!

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    Hydro products have a 5 year warranty. Is yours still within this period with a receipt/invoice?
     
  3. OP
    OP
    Sup3rFly

    Sup3rFly Member

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    Yeah, this is actually a replacement of the one I purchased in 2013 that had a faulty temp sensor.

    My concern is more what they do about other products that have been damaged as the results are mixed from half compensation to full compensation.
     
  4. sammy_b0i

    sammy_b0i Laugh it up, fuzzball!

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    I'd definitely be pushing for full. If their product has a manufacturing defect that has caused a fault, or leak, that has damaged something else, surely they'd have to cover it.

    They'll probably try to point it back at you about how the unit was treated, if the tubing was too tightly bent, if it is too hot, if you leave your PC on 24/7 and the MBTF or whatevs.
     
  5. havabeer

    havabeer Member

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    Yeah I'd be reading over there warranty statement with a fine tooth comb, because I can garuntee it'll state they don't cover any damage from they're product turning to shit/use at your own risk

    I can honestly see this ending up in a small claims court to get the $1200 GPU replaced. Which I believe they should but I can see them fighting it the whole way
     
  6. OP
    OP
    Sup3rFly

    Sup3rFly Member

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    This is my concern at the moment, I'm really hoping it doesn't get to that point though and that their support turns out to be good.

    I'll be definitely pushing for full compensation. I can see all those questions being asked as well. I can understand if the tubing had split or popped off the connector it may be a result of the bend being too much, but not if the coolant has leaked straight out of the connector and block.

    Have to wait and see I guess. EVGA Support have been great though and have asked to be updated on the situation as well.
     
  7. teahsr

    teahsr Member

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    Maybe so but regardless Australian consumer law means that any 'reasonably foreseeable damages' as a result of a product failing are covered by warranty.

    I've read that Corsair will replace damaged components if advised they have too.

    OP - be firm and Corsair will cough up.
     
  8. Xenon

    Xenon -----

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  9. 2SHY

    2SHY Member

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    This has happened to me. You will likely need to attach those pictures to your Corsair support ticket. Once they have assessed those pictures and you have listed all impacted parts due to the spill, they could ask for the parts to be sent to them in the USA for assessment. After this they will give you a monetary refund based on the market value of the impacted parts.

    The process may take up to a month or more to come to a close.
     
  10. OP
    OP
    Sup3rFly

    Sup3rFly Member

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    Interesting. Thanks for that. Would of thought I'd send to their Asia pacific head quarters.

    Just to add to the issue, I found my stock cooler, connected, used onboard graphics, turned it on. Mobo crashed, restarted, USB errors. Check the USB header of where the cooler was connected, green coolant inside the connector and right underneath the connector.

    Mobo doesn't even post now.

    http://i.imgur.com/2dfaTYa.jpg - inside red USB header.

    http://i.imgur.com/Jlctek3.jpg - residue at the bottom of the board.
     
  11. Xenon

    Xenon -----

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    Definitely ensure you take detailed / clear and well lit photo's of the areas of damage you see. Once the system is shorted out other components may also be damaged beyond repair and shouldn't be trusted.
     
  12. shane41

    shane41 Member

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    Corsair could say you rough installed the product. Does the gpu sensor say 103deg with the coolant cleaned off? Coolant does give water higher boiling point. So sitting on top of the gpu it would be cooking away.
    ___________

    I'd be checking the liquid pH & see if it's conductive. AIO systems only hold around 100-300ml so that has them requiring maintenance sooner.
     
  13. OP
    OP
    Sup3rFly

    Sup3rFly Member

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    This is true, but if it was a rough install i'd expect the tubing to have completely come off and dumped the entire amount of coolant, instead of leaking slowly from the connector on the block.

    Yeah, I've taken photos and even have photos of it installed just so they can see there is no stress or the bend on the tubing is to tight etc... Hoping this will be enough.

    Got a response from Corsair support and will start filling out the form:

     
    Last edited: Apr 7, 2017
  14. shane41

    shane41 Member

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    Not matter. Tubes bent a little harder installing may have increased chance of a leak. 2013 you say that Corsair AIO, so 4 years old.

    If your trying for $500+ compensation......... sorry I think good luck.

    Me in your situation.

    Completely pull that system out of the case. Board & gpu " off with cover "
    Clean as best you can. Isopropyl Alcohol spray the affected areas.

    Test that coolant in th AIO Most important. If the water is bad ie gone acidic over time, that is high pH. A multimeter continuity test can check that.
    OR a pH tester they use on the fish tank water.


    EDIT Ah forget that then. Just read what you edited & linked. Cannot touch any of your parts to hope for a claim then............
     
    Last edited: Apr 7, 2017
  15. havabeer

    havabeer Member

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    can you claim any of this on your home insurance if you get stuck??
     
  16. Potplanty

    Potplanty Member

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    I wouldn't bother reading their warranty statement and would refer them straight to the ACL. Regardless of their policy, their product was defective and as a result caused excess damage in his system. They have to do full compensation regardless of whether they want to or not. They have no way around it.
     
  17. OP
    OP
    Sup3rFly

    Sup3rFly Member

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    Yeah, If I get any issues with them, I'll refer them to the ACL. So far support have just been following process.

    I'll check that out. Not sure what part of home insurance would cover this though??
     
  18. OP
    OP
    Sup3rFly

    Sup3rFly Member

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    Hi All,

    Just wanted to give you an update:-

    Corsair will be compensating for the motherboard and GPU. Compensation will be enough to get another card with a little bit out of pocket due to shiping. Overall Corsair Support have been great. Guess it's time to order some new parts and another EVGA GPU!! :)

    Edit: They are also sending a replacement cooler.
     
    Last edited: Apr 20, 2017
  19. Joe91

    Joe91 Member

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    Nice, good result mate. Shame they didn't cover the shipping.
     
  20. Ryansta

    Ryansta Member

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    That's pretty epic support! Good job Corsair

    I cant even get Logitech to assist with their own product because it was bought in a different country
     

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