Crash When Trying To Print

Discussion in 'Troubleshooting Help' started by pinkfloydeffect, Aug 19, 2017.

  1. pinkfloydeffect

    pinkfloydeffect Member

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    I upgraded to Windows 10, and I am having an issue with all word processors crashing when trying to print to a specific printer. I have isolated the problem to my HP P1102w printer. Where should I troubleshoot the problem? I installed the drivers from HP through the device manager so HPs application was not installed only the necessary drivers. Could I have missed something? My other printers are working, but as soon as you select the P1102w in any word processor the application crashes.

    Thanks
     
  2. Bold Eagle

    Bold Eagle Member

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  3. OP
    OP
    pinkfloydeffect

    pinkfloydeffect Member

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    So don't let windows find the drivers from an extracted installer? I extract the installer into a folder then point Windows to the folder to search out drivers.

    Install the full application from HP? (with all the junk attached)
     
  4. Bold Eagle

    Bold Eagle Member

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    For now so you can see if it is the driver issue, during the install try and select custom and minimise the bloatware.
     

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