Just ask them to waive it in good faith for being a loyal customer. If they say they can't, ask to be put through to retentions as you would like to cancel. I had 2 free moves within 6 months, pre-arranged because I was going to cancel it (moved to my parents place who already had it while they were OS for 6 months - in this time I had it moved to my sisters). When parents place was sold and I moved to my own place I had it moved from my sisters back to me. They can do it, you just need to ask.