If you have a faulty hard drive you have three options: Warranty through the shop you purchased it from. Warranty through the distributor/importer. Warranty through the manufacturer. Seagate Online Warranty Check: http://support.seagate.com/customer/en-US/warranty_validation.jsp Send faulty drive to UPS NSW. Western Digital http://wdsupport.wdc.com/warranty/warrantycheck.asp?custtype=end Send faulty drive to Singapore Hitachi Online warranty check: http://www.hgst.com/portal/site/en/support/warranty/ Or try ringing 1800-001-685 and have your hardware serial number ready. Hitachi Hard Drive Support: http://www.hgst.com/support/contact-hdd-support Samsung Contact Seagate http://www.seagate.com/support/warranty-and-replacements/samsungharddrivereturn/ Toshiba Online warranty checker.https://myapps.taec.toshiba.com/myapps/admin/jsp/webrma/addRequest1NoLogin.jsp?Action=NEW Or try: Australia - Eternal Asia (Australia) Pty Ltd Unit 49 11-21 Underwood Rd Homebush 2140. Ph. 02 80682969 Or warranty through the shop you purchased it from.