Help: So my Tamron 17-50mm f2.8 XR DI AF died a couple days into my holiday :(

Discussion in 'Photography & Video' started by Julz, Dec 5, 2006.

  1. Julz

    Julz Member

    Joined:
    Jul 4, 2001
    Messages:
    2,709
    Location:
    Melbourne, Victoria
    My brand new purchased Tamron 17-50mm f2.8 died whilst on my 2nd or 3rd day on holidays in New Zealand. Well actually it was the autofocus that died - would just try to focus from close to infinity without a lock. Strange thing is that I don't know why it stopped working. Was shooting some landscapes on a tripod, moved a few meters to take another shot and the AF screwed up. Contacts were clean and no signs of damage. Ended up having to used manual focus for the remainder of the trip. Turned out to be ok though as I learnt a lot about how to focus and even taught my gf how to use my camera and lens in MF mode.

    What should I do? I paid on gold AMEX which has 60 or 90 days protection and I bought it towards the end of October so its still covered. I could return it under its 12 months manufacturer's warranty but no doubt it'll take ages to get repaired and I have no 'spare' lens while it gets repaired. Do you think I could get a refund?

    Cheers

    Julian
     
  2. tangcla

    tangcla Member

    Joined:
    Aug 22, 2001
    Messages:
    7,368
    Location:
    Melbourne
    Refund is hard, do you think you could try to push for an on-the-spot replacement? Either way it seems unlikely, because they will want to test the lens first to make sure it is a warranty-covered fault etc. etc.

    But at least you have the comfort of the goldcard warranty ;)
     
  3. systemdown

    systemdown Member

    Joined:
    Oct 14, 2003
    Messages:
    716
    Location:
    Brisbane 4107
    Sucks that it died, but maybe you're lucky it did now rather than say 13 months after you bought it. I really hope it's an isolated fault, 'cause I just ordered the same lens yesterday - by all accounts it should be a fantastic lens and I'm sure you'd agree (well before yours died).
     
  4. ^catalyst

    ^catalyst Member

    Joined:
    Jun 27, 2001
    Messages:
    11,961
    Location:
    melbourne
    Don't think the AMEX will do shit for you, you received the goods in a legitimate transaction...

    Have you contacted who sold it to you, its usually good practice to do this before starting threads on forums.

    -Lachie
     
  5. tangcla

    tangcla Member

    Joined:
    Aug 22, 2001
    Messages:
    7,368
    Location:
    Melbourne
    Gold cards offer extended warranties, so it might not be totally useless.
     
  6. OP
    OP
    Julz

    Julz Member

    Joined:
    Jul 4, 2001
    Messages:
    2,709
    Location:
    Melbourne, Victoria
    Yeah i called them today and I'm going to take it in tomorrow. They said it maybe possible to swap it on the spot (but I bought the last one a month ago so not sure if they got more in).

    I'll let you know how it goes.
     
  7. OP
    OP
    Julz

    Julz Member

    Joined:
    Jul 4, 2001
    Messages:
    2,709
    Location:
    Melbourne, Victoria
    Seems that gold credit cards do NOT have purchase protection. Only gold charge cards have it :(

    The camera shop are sending my lens away and said it could take ~4 weeks :(
    No lens for christmas photos :upset:
     
  8. wakko

    wakko Member

    Joined:
    Sep 8, 2003
    Messages:
    233
    Location:
    Brisbane
    Aw... that's bad luck... oh well.. time to dig out the ol nifty fifty then eh? :) that'll make for some nice shots :)
     

Share This Page

Advertisement: