Helpdesk Software

Discussion in 'Business & Enterprise Computing' started by NinjaPirate, Jun 23, 2018.

  1. NinjaPirate

    NinjaPirate Member

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    Hello all,

    Can anyone recommend a free and simple Helpdesk Ticketing software?
    Requirements
    • create and manage tickets
    • create contacts and customers
    • communicate to customers via the ticketing tool from my own email domain (not a subdomain of the tool)
    I don't need any SLA's or extra features as I am sole trade.
    Just looking to keep email records of my jobs in the one location and instead of outlook.

    If possible looking for something that does require configuring ISS as I havent much experience in this.

    Thanks.
     
  2. asho444

    asho444 Member

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    Spiceworks.
     
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  3. Matthew kane

    Matthew kane Member

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    sharepoint
     
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  4. waltermitty

    waltermitty Member

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    Surely you're joking, Mr Feynman!

    ZenDesk or JIRA maybe?
     
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  5. Matthew kane

    Matthew kane Member

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    ManageEngine
     
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  6. NSanity

    NSanity Member

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    Zendesk.

    Unless you're huge, then you can think about Connectwise.

    JIRA is for Dev's. Not Service Desk. Yes. Even their "service desk" edition.
     
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  7. DonutKing

    DonutKing Member

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    We use Spiceworks, it's very simple, but at least with the onprem version there are a lot of plugins available so you can bend it to your will. Depends how much time you want to spend setting it up and what your requirements are.

    We looked at Jira service desk as we also use Confluence, but as said above, it is really geared for a development workflow. It was far too complex for our needs. I'm sure you could hack away at it and make it work the way you need it, but Spiceworks was still the path of least resistance.

    Zendesk is next on my list if we get sick of Spiceworks.
     
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  8. CordlezToaster

    CordlezToaster Member

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    Melbourne
    Freshdesk
    Free for 3 users and its cloud hosted

    Seems unlimited now.
     
    Last edited: Jun 25, 2018
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  9. d1ng0d4n

    d1ng0d4n Member

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    Freshdesk here as well. Basic enough not to be a headache, and advanced enough to keep things easy.
     
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  10. ^catalyst

    ^catalyst Member

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    Can confirm.
     
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  11. Dilbery

    Dilbery Member

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    Steer clear of Manage Engine, its a flaming POS.

    This.
     
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  12. Matthew kane

    Matthew kane Member

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    The current place where I'am contracted at uses it (though it has been modified) to suit the companies needs and requirements, what is bad about it?
     
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  13. Dilbery

    Dilbery Member

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    I've worked with this everyday for 18 months. It its core its an incredibly cheap product even down to the way it feels and functions.Its UI is completely unintuitive, it seems to do everything completely ass backwards to every other alternative. And anything that prompts to "Kindly do the needful" is a product not worth using.

    Our instance was upgraded to the latest version, and I don't think I've seen a piece of software actually lose functionality in an upgrade in a long time.
     
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  14. Matthew kane

    Matthew kane Member

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    Manageengine servicedesk plus? At my last place the company had Jira which as mentioned kind of suited for devs as the UI was just too bloated and complex for what we were using it for, from what I know they have since moved onto another helpdesk/ticket support system that suited the ITIL requirements they had. So far almost 5 months in at my current place using manage engine everyday, it seems fine, though some of the category options are pointless.
     
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  15. Soarer GT

    Soarer GT Member

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    Spiceworks is good but it gets bloated and slows down very fast if you are a busy org. It's ok for maybe 50-100 desks and you archive tickets yearly to clear the DB.
     
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  16. OP
    OP
    NinjaPirate

    NinjaPirate Member

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    Thanks for the advice. Does Freshdesk allow me to use my own email domain? as I don't want to be sending emails to clients with sometime like xxx@companyname.freshdesk.com
     
  17. james150

    james150 Member

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  18. OP
    OP
    NinjaPirate

    NinjaPirate Member

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    Thanks all for the replies. I have gone with Spiceworks for now which is doing the job. Will check out osticket when I get a chance
     
  19. Pepito

    Pepito Member

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    Yes it does. I'm trialling Freshdesk now and surprisingly I'm liking it more than Zendesk which I've used in the past.


    I like their logo ... I had no idea there were kangaroos in Louisiana USA :)


    ==
     
  20. asho444

    asho444 Member

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    We have been using freshdesk for over a year now and have been very happy, support is responsive, constantly adding new features. Just released a customisable dashboard.
    Only downside I have found is limited reporting capabilities
     

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