SOLVED iTunes 8 problem on Vista x64

Discussion in 'Troubleshooting Help' started by Angusp, Oct 8, 2008.

  1. Angusp

    Angusp Member

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    So I have spent the last 3 hours, googling, reading, searching, downloading, restarting etc, and still am no better off.

    Basically when I try and upgrade to iTunes 8.0.1, it gets to the end of "copying files", then does the "rolling back" thing. Then I get an error saying it has failed to install.
    Currently I am on version 7.6 of iTunes.

    Things I have tried:
    Uninstalling quicktime - no help
    Uninstalling itunes - will not uninstall which is weird
    Installing iTunes 7.7 x64 - same problem as 8.0.1, won't install
    Installing iTunes separate installer - same problem
    Installing Quicktime using separate installer - gets too "initializing file types" then completely freezes, yet seems to (maybe only mostly) install.
    Restarting about a dozen times in between different installs/uninstalls.

    So I am out of ideas, and REALLY hoping someone here has had the same problem, and knows of a fix?
     
    Last edited: Oct 8, 2008
  2. jamiemao

    jamiemao Member

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    i dont know about vista. but i once had a similar problem on xp 32 bit, and it was a registry issue.
     
  3. OP
    OP
    Angusp

    Angusp Member

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    I just uninstalled Quicktime again, and installed 7.5 (it was 7.5.5). That went fine.

    Then went to install itunes again and after what looked like about 6 or 7 different installs from the installer, it failed.

    Although somehow I now have iTunes 7.7 not 7.6. No idea how that happened... yet still no better off than before.
     
    Last edited: Oct 8, 2008
  4. jamiemao

    jamiemao Member

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    wat does the error say?
     
  5. OP
    OP
    Angusp

    Angusp Member

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    Heh... which one.

    No actual error message when trying to uninstall iTunes, it just says it "failed to configure itunes".
    Exact same thing with installing it, it just says it "failed to configure itunes".

    A new error is showing now when opening iTunes:
    "iTunes was not properly installed. If you wish to import or burn CDs, you need to reinstall iTunes."
    Google is not much help on that one either...

    iTunes also says something about my iphone not being supported on the 64bit system. Which is didn't say before.
     
    Last edited: Oct 8, 2008
  6. niloch

    niloch Member

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    I have iTunes 8.01.11 and it works fine on x64 at least on my machine
     
  7. kk1993

    kk1993 Member

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    i hate apple updates, always stuffs up my music..
    try installing the full package of itunes 8.01
     
  8. Oppressa

    Oppressa Member

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    Did you use vLite and remove any services or components of Vista?
     
  9. OP
    OP
    Angusp

    Angusp Member

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    I am trying the full install, as far as I know there is no "upgrade" install, just the full one.

    No components have been removed with vLite.

    Only thing that comes to mind since I last updated is I have VMWare Workstation installed. Although I just use this to test things in XP.
     
  10. Spectre8

    Spectre8 Member

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    I've had a similar thing. Fresh install of Vista Home Premium 64, download from the apple site - and still that same critical error at the end. Go Apple.
    However, the weird thing is, iTunes works fine.
     
  11. OP
    OP
    Angusp

    Angusp Member

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    Did a system restore to a good point yesterday. Now iTunes will not even open, says something about missing files.

    My antivirus (avast) is warning me of a "suspicious" file "C:\Program Files (x86)\iPod\bin\iPodService.exe"
    Probably another dead end...

    Edit: Yep another dead end.
     
    Last edited: Oct 8, 2008
  12. OP
    OP
    Angusp

    Angusp Member

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    Oh no. That is the biggest load of rubbish I have been through in a while.

    New things I did:
    1. Uninstalled Quicktime
    2. Successfully installed latest quicktime separately
    3. Tried itunes install, it froze on publishing information
    4. I googled the error, saw something about XFire.
    5. For sh*ts and giggles, closed down xfire.
    6. Tried installing itunes.
    7. Less than 10 seconds later, install complete. Proper, good, successful complete install of the latest version of itunes.


    Honestly... that's just annoying.

    Apple, I want those 7 odd hours of my life back.
    In future, put a check in your crappy installer to check for XFire...

    Edit:
    Restarted and iTunes is fine now.

    Now to fix my phone, which is what started all this. Gee I hope my phone backups carried over to the new version of iTunes...
     
    Last edited: Oct 8, 2008
  13. TheBear21

    TheBear21 Member

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    I am having the same problems. Seems to me to be a Windows Installer problem.

    Can't upgrade, I can't remove old iTunes and can't install new version.

    Can anyone help me at least delete it off my system so I can re-install the bloddy thing?
     
  14. Pugs

    Pugs Member

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    first off copy your music folder with in Itunes to else where.

    then shoud be just be a matter of uninstalling it ... or then deleteing it from the programs drive then re installing
     
  15. OP
    OP
    Angusp

    Angusp Member

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    You wouldn't happen to have XFire running would you? That was all my problem was in the end.
     
  16. TheBear21

    TheBear21 Member

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    Yeah.... I do.

    I somehow managed to install the new version, even though at the end it said installation had failed. It seems to work ok though.

    If I have any further problems I will try the xfire thing. Thanks.:thumbup:
     
  17. OP
    OP
    Angusp

    Angusp Member

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    Apple should really add in a check to close all the programs that are using that same DLL file, which XFire uses.
     

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