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REVIEW Kraken Mini Nuke 110 Compact NUC PC

Discussion in 'Portable & Small Form Factor' started by Kelvin, Oct 15, 2023.

  1. iamtezr

    iamtezr Member

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    Looks like they've taken my side panel and handed it to you Kelvin since my machine was there for RMA for front USB port not working.

    I had issues with Power surge usb error and i suspect their tech didn't install it into the correct mobo usb slot. Mine was inserted in the bottom slot.

    [​IMG]
    Sent it back and then I get this from BPC warranty department "Our technician has completed the inspection of your PC and identified that the USB detection issue was due to an incorrect driver installation. Subsequent installation of the correct driver has rectified the problem, and all USB ports are functioning correctly now.

    Regarding the costs, as mentioned in the previous email, the standard labor charge would have been $110, plus shipping, if no hardware issues were found. However, as a goodwill gesture, we're waiving the labor fee. You have the option to pay for the shipping to have the PC returned to you. Alternatively, you're welcome to visit our store to pick it up."

    After some back and forth emails, they finally agreed to ship it out to me but guess what? It's been fixed and missing bottom screws as well.

    [​IMG] [​IMG]
    and your panel Kelvin as mine was the correct orientation when i sent mine in. Mine was in their shop when you returned yours. Coincident?

    You can see in the panel in the background which was the correct orientation.
    [​IMG]

    And this is one that they swapped out
    [​IMG]

    Now gotta try to resolve this mess again.
     
    Last edited: Jan 10, 2024
    TommyInTheBush and Elmf like this.
  2. OP
    OP
    Kelvin

    Kelvin Member

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    Ouch … I don’t know what to say !!
    Maybe there’s a bunch, upside down ..
    Although your deductions would be reasonable !!!
     
  3. ktmrida

    ktmrida Member

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    :( not good mate, hope you get it sorted

    they are great little machines, i have had mine on 24/7 since i got it just before Christmas, been rock solid
     
  4. iamtezr

    iamtezr Member

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    Thanks. Luck of the draw i guess.
    Suppose to be my sons xmas/bday present and just been going back and forth with them trying to resolve it.

    Have sent them an email getting it resolved but not sure i would recommend them from their response. If someone didn't know what they were doing would have cough up and paid.
     
  5. sanjay

    sanjay Member

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    i'll definitely be opening mine in the car park when i pick it up to make sure i don't have the upsidesy downsey side panel.

    called them today and they told me itd be at least a week before it's ready, as they have to "assemble" it (?) - was surprised given kelvin said he got his a day after he ordered. maybe they come with 12700s by default and the 12400Fs have to be swapped in...
     
    Elmf likes this.
  6. Elmf

    Elmf Member

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    Lmao about the side panel. There's humour in that, considering how small a place OCAU is in context
     
  7. 303-Acid

    303-Acid Member

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    sanjay and Elmf like this.
  8. iamtezr

    iamtezr Member

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    I'm sure i can get some tape to get finger prints off that panel, it wouldn't surprise me if one of them belongs to kelvin haha :lol:
     
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  9. ktmrida

    ktmrida Member

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    I believe this is the case, plus they test them etc
     
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  10. lonewolf1983

    lonewolf1983 Member

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    Might have to crack mine open when it arrives and check they have replaced the thermal paste
    And hopefully they get my panel right given I'm on the other side of the country
     
  11. OP
    OP
    Kelvin

    Kelvin Member

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    I took the 12400F out to try a 13500,

    There was seriously.. a lot of thick paste.. (probably a bit too much)..

    I used this guide to dismantle...

    Intel NUC 12 Extreme, Dragon Canyon - Full Tear Down (youtube.com)

    You don't want to screw up.. like he did.. though... and get the paste everything...

    I suggest, running a CPU burning in test and check the temps.. if okay... you should be good..

     
  12. OP
    OP
    Kelvin

    Kelvin Member

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    I recokon, your panel.. has much more dust the one... one I returned..

    and the one I returned has a has a tiny nick on the top edge.. (see photo), which your doesn't...

    There might be far more than one upside down panel around...!!!

    But i hope you get it sorted out as well....


     
  13. OP
    OP
    Kelvin

    Kelvin Member

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    The header that supplies the CPU fan and changes with temps.. has a tiny custom header (two pin)...
    not the standard..

    I should be too worried. I think.. the fixed 1300RPM is good balance between sound and air flow...

     
  14. sammy_b0i

    sammy_b0i Laugh it up, fuzzball!

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    How are temps on the 13500?
     
  15. OP
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    Kelvin

    Kelvin Member

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    Doesnt boot…!

     
  16. lonewolf1983

    lonewolf1983 Member

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    No surprise, Intel weren't going to do bios updates for a dead product line
     
  17. OP
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    Kelvin

    Kelvin Member

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    The 13500 c0 stepping a a 12900 minus two performance cores..
    12th gen alderlake based… i thought i had a chance of it working despite not supporting the 13th gen..

     
  18. ktmrida

    ktmrida Member

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    I wonder what CPUs would work... hmmm

    i wish i got the 12700 instead of the i5
     
  19. lonewolf1983

    lonewolf1983 Member

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    Have you met Intel?
     
  20. OP
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    Kelvin

    Kelvin Member

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    Hmm the 12400 and 12400F .. work though not documented as supported .. I thought I had a reasonable chance with essentially a 12900 missing two performance cores…

     

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