Logitech Options

Discussion in 'Troubleshooting Help' started by Munki, Jan 27, 2021.

  1. Munki

    Munki Member

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    So I recently purchased an MX Keys and MX Master 3 to use at home for work, and whilst I can use the unifying software so they both connect to the one receiver, I cannot get this damn software to work. It's absolutely frustrating because I really like the keyboard and mouse, but I want to be able to assign things to buttons, etc.

    I've searched and apparently it's a very known issue.

    What basically happens is: I'd install Options and it'll work fine after installation, but it won't detect my devices. I click add device and it says there's no unifying receiver (which of course there is). If I close the program and reopen, it just stays on a blank screen and hangs indefinitely. Tried uninstalling Options, uninstalling USB drivers, installing older version, but the same thing happens. It's just so buggy.

    Anybody have either of these devices and can get Options working on Windows 10?
     
  2. philquad

    philquad Member

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    i do, just installed the 2nd latest version as im having jerky mouse issues, it didnt help, altho i think mines more a usb port problem.

    im only running the mouse on the logi option, the keyboard just using a separate receiver, they can be a bitch to get working, have you tied just getting mouse going 1st ?
     
  3. OP
    OP
    Munki

    Munki Member

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    That I didn't do. Should've tried first.

    So your keyboard isn't added into Options? I suppose the keyboard is probably fine without it and binding buttons on the mouse would be more useful.

    I want to use one receiver on my home machine and one on the work laptop, so I can easily switch between the two. Home machine doesn't have bluetooth either, so hope it'd work with the single receiver and unified software.
     
  4. th3_hawk

    th3_hawk Member

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    I've got both the MX Keys and MX Master 3, although I've shifted to using a G815 and G502 Hero for the last month because I'm on leave and ... well gaming :p

    I've just switched them on and am using them to post this response, both working flawlessly (as they always have) over either the unifying receiver or Bluetooth (I've switch midway through typing this to be sure). I've also got the MX Master OG, MX Master 2S and a K750 which use the unifying receiver and haven't had issues with any of them (or any of the older devices before them). My main bugbear is GHub for the gaming devices vs Options for the productivity ones, shame that neither is capable of doing its thing for both types of devices and I need to have both installed.

    Out of interest, what do you want to assign to the buttons? On my work computer I can't install anything so I'm stuck with whatever they do out of the box (OG MX Master and K750) and I had to use another computer to bind both devices to the one receiver.

    I did have an issue on my desktop (that I didn't have on the work laptop) where the receiver was patchy when plugged directly into a rear port. Plugging it into a front port solved the issues or using the little extender dongle which moves the dongle further away from the backplate. Do you still get that or is it something I had in the drawer from a pervious device?
    [​IMG]


    Edit: I also vaguely remember reading something about issues with USB 3 ports? Try a USB 2 port if you have one?



    ***************

    On a side note, how do you find the devices?

    The MX Keys feels pretty good to type on and I like the backlighting when I'm working in a darker room and need to glance down for something and they way it can switch devices is magic too... but really the K750 I've been using for 6 years or so at work and I have had to replace the special rechargeable battery once, otherwise zero maintenance/charging/issues. This one is the better choice at home since I'm often working between two machines at the same time, so one touch switching is nice... although I really should just get a KVM for home one of these days.

    The MX Master 3S brings everything I loved about the original and the 2S... hell the only reason I got the 3 was for the USB C charging to match the MX Keys! Honestly though, I think I prefer the more mechanical feel of the notchy scroll wheel on the older models vs the mag setup in the new one... it is much quieter though! And dear god to I love the auto switching inertia scroll for long documents. That is the reason I will keep coming back to this mouse.
     
    Last edited: Jan 27, 2021
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  5. philquad

    philquad Member

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    says i have 2 receivers, thats true, but my mouse & keyboard arent a match, dont even think my keyboard works with the mouse receiver, what about flow ? can you use that on both pcs ? or theyre not together.
    i noticed my mouse still works when logi options is uninstalled, only thing i need is click-lock to drag stuff. keep trying, must be a solution somehow.
     
  6. th3_hawk

    th3_hawk Member

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    AFAIK all unifying dongles can control all unifying devices, especially if they are relatively new. I've never installed flow as I have always been working between my own computer and a work laptop where I can't install things.

    You don't need Logitech options for everything to work, only for the 'extra' functions. I pull the dongle from the second laptop when I need to setup a new machine or directly access my Raspberry Pi... it just works like a keyboard and mouse :D

    EDIT: I also have to say, I don't miss much of anything without Logitech options other than the low battery warning ;)
     
    Last edited: Jan 27, 2021
  7. OP
    OP
    Munki

    Munki Member

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    I want to reassign the thumb buttons to certain keys for Excel - and apparently I need Options installed in order for side scroll to work in Excel - which is crazy. My work doesn't mind installing software like Options as I had them install the Logitech Gaming Software for my G9x previously (another strange problem I have with LGS on my work machine is that it doesn't recognise my G19).

    I'm quite annoyed they decided to have two different software for their ranges too - I'm still using the G19 and G9x at home for gaming.

    I have Logitech Unifying Software installed on my work machine as well as home computer, so I have actually managed to get them synced to each of the receivers (one from the keyboard and the other from the mouse). Since the MX Keys and Master 3 have the ability to switch between up to 3 devices, this works really well. I'm only having issues with trying to get Options running and recognising the devices. Definitely plugged into a USB2.0 port.

    Mini review: I actually love typing on the MX Keys. I feel like it's much more enjoyable than typing on mechanical ones. Yes, that feedback is very satisfying from mech keyboards, but I can't help but feel typing on the MX Keys is much more effortless and has increased my speed (not sure about accuracy as I think I might need to adjust to the layout first, but so far I haven't really had much issues with incorrect key presses). It's like a laptop keyboard, but done really nicely. The mouse is also nice, and the only thing that irked me was the button clicks being quite loud. Like that was the first thing I noticed and it has been in my mind since. It's the most prevalent at night time when it's silent at home and all you hear is me clicking here and there.

    Definitely works on the same receiver. Got it working with the Logitech Unifying Software. The overall functionality still works without the software, but I need it to remap some buttons is all.

    I mean yeah, overall it's still highly functional, but as I mentioned above, it seems I might need it in order to get side scroll to work on Excel.
     
  8. philquad

    philquad Member

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    i must admit, for a $150 trackball, i use about $10 worth, as long as its trackball & i can create a drag lock, would you believe logitech took out the drag lock option in the new "options" software.
    its been in their software since the marble ball job.

    so im using the 100 yr old " click lock" that goes back to windows 95 i guess. just means i have to hold left click for 2 seconds, but its pretty dark ages.
     
  9. th3_hawk

    th3_hawk Member

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    You might be right on that one, I don't think the side scroll works on my work machine, that said, I don't know that I use it on my own machine (and I've been working on that one for the better part of a year now!). I always thought it was because of the KVM rather than Options being missing. I might have to fire it up and have a look!
     
  10. OP
    OP
    Munki

    Munki Member

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    I got IT to install Options on my work machine and it identifies my keyboard and mouse with no issues. It has enabled the side scroll on loads of apps - including Excel. It is a much better experience now! I'd recommend installing it for that feature alone.
    Get it installed. It's tremendously useful. I got it installed this morning on the work machine and am so impressed how useful side scrolling is in Excel. It also scrolls through tabs in Chrome! I'm really happy with it.

    Now to get it working on my home machine...
     

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