Macbook air locked, o/s update to bypass ?

Discussion in 'Apple Desktop Hardware/Software' started by Professor Chaos, May 6, 2018.

  1. Professor Chaos

    Professor Chaos Member

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    Hi guys, first time doing anything with an apple so be gentle ;)

    Next door neighbours daughter bought a macbook air (don't know what model sorry) from cash converters interstate.
    Came up here to visit her rellies.
    She admits shes 'played with settings' and now its 'locked and she can't unlock it/doesnt know what the password is'.
    Shes currently trying again to see if she can unlock it.

    We are wondering if a format and reinstall of the o/s will reset the password.

    There is no personal data etc on the device, and she has all the receipts etc to prove her story.

    CC in her home town offered to wipe/reinstall/whatever for $50, but she didn't have the time before she had to leave.

    Im assuming she has no install discs (or is it on a recovery partition ?)
    So if format/reinstall will work, can I download a fresh o/s from apple ?

    It has the serial number but I haven't noted it down as yet.

    Thanks.
     
  2. elvis

    elvis Old school old fool

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  3. OP
    OP
    Professor Chaos

    Professor Chaos Member

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    Awesome.
    Ta.

    Been researching as well.
    This might depend on hardware version ?
    Guess I'll know more when I see the device in question.
    Will post results when I have them :)

    EDIT.

    Ok so command r option doesnt work.
    goes into recovery options for password, then says no cloudflare setup and loops back around to needing a password or recovery key.

    No cd rom on this model, and she wont have the usb stick ive seen mentioned.

    Only saw the beast for a few seconds before she darted off again.
    Makes it hard to know what im trying to fix :)

    EDIT 2.
    Update is no update.....
    Haven't seen the unit again yet.
     
    Last edited: May 7, 2018
  4. Hater

    Hater Member

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    Take the receipt and the laptop to an Apple store and they'll sort it.
     
  5. treeplant

    treeplant Member

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    You can using windows 10 or Linux booting usb then formating it to different format, but then needing osx install to format back to osx and install

    Or installing windows 10 and keeping it that way
     
  6. Hater

    Hater Member

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    not if the bootloader is locked you can't
     
  7. domsmith

    domsmith Member

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    If she attached her apple ID to the local account then it should be possible to reset the local account password.

    https://support.apple.com/en-us/HT202860

    When you did the internet recovery did you use an external USB ethernet dongle?

    If you manage to get into the recovery options menu but get stuck reinstalling then its best to remove all the partitions using disk utility including any recovery partitions and then download recovery image again.
    (Note its 6 gigs or so might take time depending on your internet connection speed.)
     
  8. OP
    OP
    Professor Chaos

    Professor Chaos Member

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    I appreciate all the help and advice.
    But I have no idea what shes done/doing.
    That afternoon was the only time I saw her.
    I suspect she may have gone back to her home (interstate ?)

    I was going to first work out just what model it is, try the various suggestions made here, and if it had an ethernet port see if that helped things.

    But yes well, can't try to fix what isn't here :|

    I'm not sure what the deal was.
    Said something about she bought this because her previous computer (Laptop ?) and phone were hacked. <- her words............
    Told me theres no personal data etc on it, shed played with settings, then got locked out.

    Meh. As I say, many thanks guys but I think this is now well and truly a dead post...
     
  9. Queenie

    Queenie Member

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    I know it's been a while for you mate, but I'll hopefully help here:
    apple's support documents would be best to link to her.

    https://support.apple.com/en-au/HT201314

    there are links in there for the articles with key combinations.

    One thing to note is that there is a possibility it is 'activation locked.'
    This means that the computer was associated with someone ELSE's Apple ID when your daughter purchased it.
    The only way to remove that is either having the owner remove the device from their account, or you contacting apple, with the -original- proof of purchase. Not a receipt from the seller, but the original seller of the device.

    However, there is a workaround, that I accidentally discovered today. I swapped out the hard drives on my MacBooks, and with the new SSD on it (same type, still apple ssd), I had my old files, and was not prompted.
    So if you can find an OG apple SSD https://beetstech.com, and boot into recovery mode, you should be able to download a version of macOS that works for it.

    The other option is booting from a high Sierra install disk:
    ou download high Sierra installer from the Mac App Store and I'll link the article here:

    https://support.apple.com/en-us/HT201372
     
  10. OP
    OP
    Professor Chaos

    Professor Chaos Member

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    Thanks Queenie.

    A few days ago she was back visiting next door.
    I asked how it was going and she just said it's all sorted and working well.
    I have no idea what or how etc.
    She's a girl of few words :)
     

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