Ok so I get a call from my mother in law last night, she's in a bit of a panic. Apparently a lady from Telstra called her saying that her internet was running slow due to an attempted hack on her computer. They said that they would have to close down her internet for 2 weeks, unless she was willing to double check her system security right then and there to make sure she had not been compromised. OK... you see where this is going. I saw where it was going. The MIL did not see where it was going. So she gives them remote access to her computer, they run a few 'diagnostics', then ask her to log into Google/Facebook/Bank account just to check that all her details were in order. She does. I facepalm. OK so at this point the helpful Telstra tech tells her to leave her computer running overnight. They also tell her not to use any ipads/smart phones in case those have been compromised. Finally they tell her, 'Not to tell anyone - we want to catch these bastards!' The final statement (finally) red flags for her, and she decides to call me to see if it sounded suspicious. Of course I give her the bad news... Now, I've already instructed her to do the following: 1. Disconnect computer. 2. Call the bank. IMMEDIATELY. And explain exactly what happened. 3. Use an iPad to log into facebook/Google and change passwords. 4. Call cops (the helpful tech gave a phone number and said they'd call back in the morning). 5. Call IT company (she has experience with one that she used to liaise with regularly - they do call outs) 6. Once clean, change passwords for ANY access that shared the password of the ones she entered while remotely connected. My suspicion was that they'd access bank account tonight and make a transfer (my parents in law a pretty wealthy, so this could be a very big issue), but that any actual fund transfer wouldn't happen until morning. So hopefully the call to the bank has put a stop to any money loss? I'm also hoping that the advice I gave on being able to use ipad is OK? They wouldn't be able to access it through a wireless network if she didn't give them the router passwords? (i set up her router, so I don't even think she knows the password...). Any further advice (esp on the ipad thing) would be greatly appreciated. MIL is a very nice lady, so please no flaming. She's just too trusting for her own good, and not at all tech savvy.